Dec 13, 2016, 5:03 pm

FlyerTalk Forums Expert How-Tos and Guides

Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum

COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105

[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J

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Dec 14, 2016, 8:31 am

#2311

boxboss

Join Date: Dec 2016

Location: Los Angeles

Programs: AS MVPG

Posts: 9

My itinerary is FCO-SYD-DUS-NRT-FCO, so really a roundtrip from FCO. I wonder what they'll try to do to that since they can't just reroute me to DUS...

Dec 14, 2016, 8:31 am

#2312

thelister

Join Date: Nov 2015

Posts: 185

Quote:

Originally Posted by Enigma368

I booked through travelup.co.uk (never heard of them ebfore but only OTA I could find that worked). I just called them and dealt with probably the most unprofessional agent in the world. He was not rude, just completely incompetent.

Me: "i was just trying to book seats for my flight and notice that my ticket says coupon reissued/exchanged, is there a problem with my ticket"
Agent(in thick Indian accent): "who did you receive this email from saying there was a problem?"
Me: "no I didnt receive an email, I just noticed this issue when trying to pick a seat for one of my flights"
Agent: "sir we cannot do seat assignments, you need to contact the airline you are travelling on"
Me: "no that's not the issue, I noticed something was wrong with my ticket, has something changed?"
Agent (dismissive): "nooooooooo everything is fine, don't worry about it Sir. Thank you goodbye"
Me: "umm ok bye then"

He did look up my booking btw but he basically barely glanced at it. he also re-emailed me my ticket but it looks the same as when I booked..

I hope this doesn't come across as rude but was the agent outsourced in Asia? I had a similar experience.... don't think they really give a damn

Dec 14, 2016, 8:33 am

#2313

christravelblog

Join Date: Aug 2014

Location: WORLD

Programs: Bonvoy Titanium, Flying Blue (KLM) Platinum, Oneworld (BA) Sapphire, *A (Aegean) Gold, IHG Spire RA,

Posts: 555

I tried to book a positioning flight to FLR from DUS on AZ but seems prices are high even in economy. This sucks.

Dec 14, 2016, 8:36 am

#2314

Enigma368

Join Date: Feb 2010

Location: London / Los Angeles

Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver

Posts: 1,631

Quote:

Originally Posted by thelister

I hope this doesn't come across as rude but was the agent outsourced in Asia? I had a similar experience.... don't think they really give a damn

TBH it sounded like he was someone working from home or from somewhere very casual. He was not like a normal call center agent. I noticed on their contact page that they have the mobile(cell) number for two specific people to contact with urgent issues, it seems like a pretty amateur "mom and pop" outfit.

Dec 14, 2016, 8:38 am

#2315

BlackBerryAddict

Join Date: Jan 2000

Programs: Latinpass Million Miler. BA Gold.

Posts: 3,544

Quote:

Originally Posted by christravelblog

I tried to book a positioning flight to FLR from DUS on AZ but seems prices are high even in economy. This sucks.

I think all space on this has now been taken up by direct re-routes

Dec 14, 2016, 8:39 am

#2316

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,729

Quote:

Originally Posted by boxboss

My itinerary is FCO-SYD-DUS-NRT-FCO, so really a roundtrip from FCO. I wonder what they'll try to do to that since they can't just reroute me to DUS...

Errr...

FCO-DUS-FCO? @:-)

Dec 14, 2016, 8:40 am

#2317

tymoon25

Join Date: Feb 2015

Location: BRU, AMS

Programs: Miles & More, FlyingBlue, Iberia Plus Gold

Posts: 485

Quote:

Originally Posted by boxboss

My itinerary is FCO-SYD-DUS-NRT-FCO, so really a roundtrip from FCO. I wonder what they'll try to do to that since they can't just reroute me to DUS...

They will rebook you FCO-FCO aka a little bus tour around the airport ^

Dec 14, 2016, 8:41 am

#2318

Danusa86

Join Date: May 2011

Location: Italy

Programs: BAEC Gold, TK Gold, Accor Gold

Posts: 310

I am sorry to inform that also my itinerary has now been "exchanged".

I had flights FLR-FCO-ICN and ICN-AUH-DUS on Jan 12th and 16th changed for a FLR-FCO-DUS on Jan 13th.

Deliberate change of dates in my case too.

Will demand immediate refund.

P.S. it was an AZ/EY Ticket only. Firewall broken.

Dec 14, 2016, 8:44 am

#2319

mrvincent

Join Date: Jan 2016

Location: EDI

Programs: BAEC

Posts: 466

Quote:

Originally Posted by Danusa86

P.S. it was an AZ/EY Ticket only. Firewall broken.

Noooo. This was one of my final hopes. Only remaining one is that my ticket only went as far as AUH.

It's been fun if nothing else!

Dec 14, 2016, 8:45 am

#2320

NXflyer

Join Date: Jul 2016

Location: BHX / LHR

Programs: British Airways Executive Club - Gold, Accor LeClub - Platinum, Hilton Hhonors - Diamond

Posts: 81

Those trying to get in contact with Travelup, I gave up on trying to sort things out over the phone. Tried email, it took a couple of attempts to get things across to them, but eventually worked.

Side benefit... everything has been documented.

My ticket (055 stock) AA DUS - LAX // AZ(AF) LAX - FLR in April still stands on multiple PNRs.

Dec 14, 2016, 8:46 am

#2321

thelister

Join Date: Nov 2015

Posts: 185

It seems they are working slowly through these tickets.... starting from the closest departure date. Guess I am next... now it's got me all anxious.

Dec 14, 2016, 8:47 am

#2322

daruda

Join Date: Apr 2007

Posts: 359

what date did they reach?

Dec 14, 2016, 8:49 am

#2323

bonzo

Join Date: Jan 2003

Location: London,UK

Posts: 497

Quote:

Originally Posted by NXflyer

My ticket (055 stock) AA DUS - LAX // AZ(AF) LAX - FLR in April still stands on multiple PNRs.

Mine (055 stock) AF FLR->CDG->JFK->(DL)->SLC // AA SLC->ORD->LHR ->(BA)->DUS also stands for june. This one has separate AZ, AF,DL,AA and BA PNRs.

Whatever happens happens, right now I am becoming more conerned about the upcoming BA strikes as I have two MF sectors on the 22nd of Dec.

Dec 14, 2016, 8:49 am

#2324

dinoscool3

Join Date: Mar 2010

Location: PIT

Programs: OZ Diamond, UA Gold

Posts: 9,919

Quote:

Originally Posted by Danusa86

That means I must be next. My departure is Jan 15. I'm ready to play dumb with Expedia in a last ditch attempt before demanding a refund.

Dec 14, 2016, 8:50 am

#2325

odetophil

Join Date: Jan 2012

Location: ex GMP, HVN, ORD, now ICN

Programs: Alaska 75K, Delta Plat, BA Gold

Posts: 61

Quote:

Originally Posted by thelister

Sorry for the follow up questions ... but

1. When did you book? Did it go through on your visa?
2. Was it with Expedia.com? .ca? U.K.?

FLR-FCO-ICN-AUH-DUS, booked with expedia.co.uk using my AMEX on Friday
FCO-ICN KE J leg for Dec 31, got cancelled, replaced by FCO-DUS J
my EY inbound leg still intact, scheduled for late January.