Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] AA: GIG/GRU- multiple locations (HKG/LAX/MIA/SFO ETC) ~$200 Y ~$360

Community
Wiki Posts
Search
Old Aug 31, 2015, 9:17 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: footastic
Sequence of events:

American Airlines (AA) Brazil website misprices revenue tickets in initial calculation on purchase page. Repricing the same reservation by changing billing country resulted in the correct price, even when reverting to Brazil.

Vast majority of tickets appear to have gone unticketed for ~1 week. It appears that tickets were issued manually, not automatically.

AA states repeatedly and to several outlets that they will unconditionally honor all fares.

AA begins cancelling tickets. Subsequently, they send out cancellation emails implying that the "country of residence" was misrepresented. Of course, this is not the case, as AA never actually asks for the "country of residence" but the billing address which includes the country of the billing address.

Since AA repeatedly and publicly stated that they would unconditionally honor the tickets, even when specifically asked about it, many purchasers relied upon AA's representations and made non-refundable plans. DoT regulations require airlines to reimburse purchasers who relied upon mistake fares to make non-refundable plans. It may be worth writing into the US Department of Transportation (DoT) to complain about AA's handling of the situation and ask for compensation even without having non-refundable reservations, because AA went to great lengths to assure purchasers that tickets would be unconditionally honored.

DoT air travel complaint form: http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

DoT air travel complaint mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

DoT air travel complain phone line information:
You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.

As mentioned by classyflyer and posted by pb9997, if your flight had some kind of legal nexus within Brazil, their consumer protections should apply to your ticket. Here is the contact information for the relevant consumer protection agencies within Brazil. Please be clear in your communication and REMEMBER TO SUBMIT YOUR COMMUNICATIONS IN PORTUGESE.

To translate your communications before submitting them:
http://translate.google.com

www.reclameaqui.com.br
Quote from pb9997: "This site is known to be the most popular, most viewed upon by companies who care about reputation; Though not official, it has proven to be the most respected by consumers and corporations, who may delay answers on their own channels but do take care to have teams focused on answering for this public site. Information written, from both parties, is public."

www.consumidor.gov.br
Quote again from pb9997: "This is the official PROCON site where consumers and companies present their complaints and arguments. It is official, additional care ought to be taken.

I would highly suggest following the order presented; With the first site the company has room to assess impact, prepare an amiable answer and protect their public reputation.

On the second site... well, it's official and what is written by both parties is the basis to act afterwards in a court of law. Ideally the complaint presented should have the Law that explains why a consumer has been impacted and the expected remedy, according [sic] to the Law."

As of 9/8/15 - Individuals who had tickets cancelled in the first round (8/28) have yet to see refunds post to credit cards.

Feel free to update this Wiki with more complete information.
Print Wikipost

[PREM FARE GONE] AA: GIG/GRU- multiple locations (HKG/LAX/MIA/SFO ETC) ~$200 Y ~$360

Thread Tools
 
Search this Thread
 
Old Aug 20, 2015, 1:33 pm
  #76  
 
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
BR site is down
TGGDEL is offline  
Old Aug 20, 2015, 1:33 pm
  #77  
 
Join Date: Apr 2015
Location: New York / Shanghai / Taipei
Posts: 119
Just ticket us, dammit! lol
nyczreklis is offline  
Old Aug 20, 2015, 1:34 pm
  #78  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Originally Posted by TGGDEL
BR site is down
Not for me . . .

Booked. No pending charges on Citi.
josephstern is offline  
Old Aug 20, 2015, 1:39 pm
  #79  
 
Join Date: Apr 2008
Posts: 227
Originally Posted by TGGDEL
BR site is down
Try http://www.aa.com/i18n/index.jsp?locale=pt_BR
aldemar is offline  
Old Aug 20, 2015, 1:42 pm
  #80  
 
Join Date: Dec 2012
Location: LAX
Programs: AS 75K, Hyatt Globalist, HH DM
Posts: 36
dead? everything repriced to usd now
xiaorandejavu is offline  
Old Aug 20, 2015, 1:42 pm
  #81  
formerly known as DeltaNYC
 
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,704
Gone?
Far Siren is offline  
Old Aug 20, 2015, 1:46 pm
  #82  
 
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
Looks dead.....
calvinoeh is offline  
Old Aug 20, 2015, 1:47 pm
  #83  
 
Join Date: Jun 2014
Location: DFW
Programs: AA Exp, United Silver, Delta Platinum, Marriott Platinum
Posts: 280
not for me - still works.
fnuhenry is offline  
Old Aug 20, 2015, 1:48 pm
  #84  
 
Join Date: Aug 2009
Location: IAH
Programs: SPG Platinum, Hyatt Diamond, IHG Gold Ambassador, Marriott Gold
Posts: 519
Payment page kept timing out on my (Connection Timed Out) and it took 5-6 tries for the payment to finally go through. Wonder how many of the same ticket I will end up with...
Rusdude is offline  
Old Aug 20, 2015, 1:49 pm
  #85  
 
Join Date: Nov 2014
Posts: 54
Yep worked for me.
blind1985 is offline  
Old Aug 20, 2015, 1:49 pm
  #86  
 
Join Date: Nov 2014
Posts: 54
Originally Posted by Rusdude
Payment page kept timing out on my (Connection Timed Out) and it took 5-6 tries for the payment to finally go through. Wonder how many of the same ticket I will end up with...
Rusdude, same here.
blind1985 is offline  
Old Aug 20, 2015, 1:52 pm
  #87  
 
Join Date: Jun 2014
Location: DFW
Programs: AA Exp, United Silver, Delta Platinum, Marriott Platinum
Posts: 280
Originally Posted by nyczreklis
Just ticket us, dammit! lol
Trips to GIG or US-EU-SA ??
fnuhenry is offline  
Old Aug 20, 2015, 1:53 pm
  #88  
 
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
.....................

Last edited by PbodyPhoto; Aug 30, 2015 at 5:00 pm
PbodyPhoto is offline  
Old Aug 20, 2015, 1:55 pm
  #89  
 
Join Date: Aug 2013
Location: Location independent
Programs: AA PlatPro, Asiana Diamond, IHG Diamond, Hilton Diamond, Marriott Titanium
Posts: 287
Originally Posted by fnuhenry
not for me - still works.
You are still getting AA to reprice at the booking stage? I'm getting the following error:

Erro de Sistema
Este recurso não está disponível no momento. Aguarde alguns instantes e tente novamente.
Se precisar de assistência imediata:

Para obter ajuda com uma reserva existente, entre em contato com a Central de Reservas pelo telefone: ..............

OR, in English

System Error
This feature is currently unavailable . Wait for a while and try again.
If you need immediate assistance :

For help with an existing reservation , please contact the Central Reservation by phone : ...........
FlyerJT is offline  
Old Aug 20, 2015, 1:55 pm
  #90  
 
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,026
R$17.743,70 is how much in USD? (JFK-CHC)
I guess I missed the deal, eh?
Clincher is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.