(FARE GONE) BA/CX/MH F: FRA-KUL, route via HKG and/or SIN, ~$1,300
Aug 24, 2015, 1:35 am
#497
Join Date: Mar 2014
Posts: 15
Just talked with BA call center; tickets are void, decision has been taken on Saturday. Informing email are on the way (not yet received by me). Just after talking with BA, I have filled out an inquiry form to a consumer association (who I'm member), asking if BA behaviour's is allowed or not by law. Let's see what happen......
Aug 24, 2015, 3:21 am
#498
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Aug 24, 2015, 5:09 am
#499
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,956
If they want to cancel, they have to pay a cancellation fee 
I don't mind having that be the amount of avios I would've earned.
Actually this is a good question for the armchair lawyers: could you argue that they would have to pay the 300€+ cancellation fee per ticket in order to cancel the ticket unilaterally?
Also, while this doesn't fall under EC261/2004, could we still contact the German Luftfahrt Bundesamt about this unilateral breach of contract?
I don't mind having that be the amount of avios I would've earned.Actually this is a good question for the armchair lawyers: could you argue that they would have to pay the 300€+ cancellation fee per ticket in order to cancel the ticket unilaterally?
Also, while this doesn't fall under EC261/2004, could we still contact the German Luftfahrt Bundesamt about this unilateral breach of contract?
Last edited by Palal; Aug 24, 2015 at 5:17 am
Aug 24, 2015, 6:43 am
#500
Join Date: Mar 2015
Posts: 13
Given that BA were advertising the 'great british takeoff', and customers paid over €1300 per ticket, I find it hard to see how BA can justify this as an error and cancel booking.
Bookings have been booked, ticketed and paid for in good faith.
Bookings have been booked, ticketed and paid for in good faith.
Aug 24, 2015, 7:21 am
#502
Join Date: Jun 2013
Programs: SPG Plat 100, A3*G
Posts: 678
I am a little bit surprised that they canceled.
Was just in the process of booking a MUC-AKL ticket (for 2200€) and it failed during the payment process (was seconds late probably). After that, I booked MUC-SYD for 1900€.
I felt a little bit on the fence whether to cancel in the 24h window myself, after reading a lot of reviews (and comments here) comparing BA F with QR J. So... I have no intention of fighting this (my time also has value). I do agree that this was a very, very good deal (I wouldn't have taken it if it wasn't) but to claim that 1900€ or 2200€ (especially since HKG-AKL was actually J) is an "obvious mistake" is a little bit funny.
I mostly fly *A but was thinking about trying BA for an upcoming J trip. However, the way this was handled - without a notification of any kind for days - will make me ignore BA...
Was just in the process of booking a MUC-AKL ticket (for 2200€) and it failed during the payment process (was seconds late probably). After that, I booked MUC-SYD for 1900€.
I felt a little bit on the fence whether to cancel in the 24h window myself, after reading a lot of reviews (and comments here) comparing BA F with QR J. So... I have no intention of fighting this (my time also has value). I do agree that this was a very, very good deal (I wouldn't have taken it if it wasn't) but to claim that 1900€ or 2200€ (especially since HKG-AKL was actually J) is an "obvious mistake" is a little bit funny.
I mostly fly *A but was thinking about trying BA for an upcoming J trip. However, the way this was handled - without a notification of any kind for days - will make me ignore BA...
Aug 24, 2015, 8:31 am
#504
Join Date: Apr 2008
Location: half way between AMS and BRU
Programs: BA gold, Hilton Diamond
Posts: 265
Aug 24, 2015, 8:52 am
#507
Join Date: Nov 2010
Location: Sydney
Programs: NH AMC, EY Guest Silver,MPC GO
Posts: 210
Aug 24, 2015, 9:30 am
#510
Join Date: Apr 2009
Location: LUX
Programs: LH SEN, BA GOLD, FB GOLD, HH DIA, SPG PLAT
Posts: 166
I now got the following Email (apologizes its in German) from BA:
Sehr geehrter Herr PatBateman23,
leider haben wir feststellen müssen, dass unser Buchungssystem einen offensichtlichen Fehler in der Preisgestaltung für unsere First Flüge aus Deutschland angezeigt hat.
Bitte akzeptieren Sie meine aufrichtige Entschuldigung für die Stornierung Ihrer Buchung und dass Sie keine E-Mail mit dem Hinweis auf Ihre Flugstornierung erhalten haben. Aufgrund des Systemfehlers haben wir Ihre Tickets bereits zur Erstattung vorbereitet und die Gutschrift erfolgt auf dem Kreditkartenkonto.
Mit freundlichen Grüßen
Martina von Rönn
British Airways
Sehr geehrter Herr PatBateman23,
leider haben wir feststellen müssen, dass unser Buchungssystem einen offensichtlichen Fehler in der Preisgestaltung für unsere First Flüge aus Deutschland angezeigt hat.
Bitte akzeptieren Sie meine aufrichtige Entschuldigung für die Stornierung Ihrer Buchung und dass Sie keine E-Mail mit dem Hinweis auf Ihre Flugstornierung erhalten haben. Aufgrund des Systemfehlers haben wir Ihre Tickets bereits zur Erstattung vorbereitet und die Gutschrift erfolgt auf dem Kreditkartenkonto.
Mit freundlichen Grüßen
Martina von Rönn
British Airways