108912

Thanks Keter. I sent a complaint to EY via their website 28JUL. Still not heard a word back. Perhaps they are prioritising the complaints from passengers resident in Russia first?
Please keep us updated on this!

Keter

I have no idea. I thought last week EY was rethinking the reply strategy, but i got another standard reply yesterday, seems like someone was out of office for the week and that's it. They cancelled even tickets without Australia, all tickets sold under these fares, even if all the benefits of those were not used. Too unprofessional Maybe means to many tickets to go through.

mlqsko

Russians are the wrong people to piss off. They have BUKs

Keter

If this is a joke, then let it stay that.

Not all Russians are happy with the political circus that we have now in the country, it is just ridiculous.

Said that, id be happy if we are able to start and win a class action against EY. Well i'll be also happy if i can manage it to go though the court myself

nufnuf77

There are two ways customers can proceed. One is charge-back, but that is a bit too tricky and requires my issuer bank contacting the merchant's bank to recover the funds. But given I have the email from Etihad, I am almost certain this route would work and it would take some time but money will come.

Section 75 claim (applicable only where total purchase was >Ł100) is recovered directly from my issuer and the banks are not as keen on this. It's not a MCOL or such, where it costs me money to claim, it is just a call and form filling exercise and bank then investigates and gives you the money back. There are fraud checks which are part of this as a clear line of who paid and whom has to be established, but other than that, it is very straigh-forward. We do not blackmark or initiate any account closures/credit limit decreases as a result of section 75 claims, they are part of regulatory framework and any appeals would likely bring us to disrepute and financial ombudsman claims.

Keter

One person reported to have submitted a court case in Moscow. This was sent to the court via mail (to get clear reason if anything is wrong with the papers) so it will take some time for the court to process.

Keter

Another Moscow news channel took part in our media war:

See here.

This time the head of the representative came to the people to explain that this was a technical glitch.

Well, If it comes to that they will need to explain how come they had this glitch for more than a month and not just for 2 days

Keter

Sorry, no translation to English this time.

Keter

Does anyone have access to GDS? The functionality of EF is insufficient to what i need to do/ check. Please PM.

Shanye2233

So it looks like Etihad took my money gave me $300aud short refund and don't want to speak to me unless I pay a extra $27,000 for my flight . Great customer service over there

sinus

I lost ~20€ on cc exchange rate when my ticket was refunded. I have emailed the russian EY office with a complaint. They asked for my IBAN account number and after 3 days I had money on my account.

108912

Hey sinus. Can you give us more details on how to contact the EY moscow office?

sinus

The address is mentioned on the EY contact page: [email protected]

108912

Thanks sinus

Shanye2233

I have got multiple responses from Etihad :

Thank you for writing to us.

We are unable to offer you the previous fare.

If you wish to travel with us on the same or a similar routing on the current fare please advice us of a contact number and a member of our team will call you to assist you accordingly.


Your sincerely ,
xxxxxx.