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[PREM FARE GONE] AA DCA-PEK sub-$450 a/i rt in J

[PREM FARE GONE] AA DCA-PEK sub-$450 a/i rt in J

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Old Oct 28, 15, 4:52 am   -   Wikipost
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*Update 28/10/2015*
American Airlines has sent out a batch of emails offering customers two options. None of which earns miles and does not address DOT's old guidelines.

We have yet to here from DOT.

Here is a copy of the letter:

Thank you for your patience in our responding to your complaint regarding the cancellation of a reservation for travel to China which you placed on hold earlier this year.

The reservation you placed on hold was for an extremely low fare offered by American in error, and the mistaken fare was offered for only a few hours. Because the fare was offered in error, we cancelled those reservations, such as yours, that had been made but not ticketed.

In our view, given the fact that the fares American offered for China travel in those few hours were so low that it was obvious they were offered in error (a fact widely acknowledged in the social media posts which prompted many of those who reserved the fares to do so), we were justified in cancelling those reservations that were made but not ticketed, and accordingly will not honor the fare associated with your cancelled reservation. However, we will offer to you two options for reduced rate travel to China, one for business class and one for coach class. The two options are as follows:

Option A Business Class: We offer you a $1,500 discount on any roundtrip business cabin fare to Shanghai or Beijing.
  • Reservation must be booked by AA and operated entirely by AA (including AAs regional partners).
  • Travel may not be upgraded, by upgrade certificate, AAdvantage status, or any other means, to a higher class of service.
  • Travel will not be eligible to earn AAdvantage miles or Elite Qualifying Miles or points, and will not count as Elite Qualifying segments in the AAdvantage program.
  • Travel may be ticketed immediately and must be completed within one year of the date of this letter.
  • Travel to PEK or PVG should originate and end in the same U.S. airport(s) as in the original PNR with the same passenger(s) (or subset of passengers) traveling as were listed in the cancelled PNR.
  • Must be ticketed within six weeks of the date of this letter.

Option B Main Cabin: We offer you the opportunity to receive a $0 fare basis main cabin fare to Shanghai or Beijing, subject to taxes and fees of approximately $450 (varies slightly by routing)..
  • Reservation must be booked by AA for any Q or O class fare to PEK or PVG, and operated entirely by AA (including AAs regional partners).
  • Travel may not be upgraded, by upgrade certificate, AAdvantage status, or any other means, to a higher class of service.
  • Travel will not be eligible to earn AAdvantage miles or Elite Qualifying Miles or points, and will not count as Elite Qualifying segments in the AAdvantage program.
  • This offer is subject to Q or O class inventory availability for travel outbound starting November 15, 2015.
  • Travel must be completed within one year of the date of this letter.
  • Travel to PEK or PVG should originate and end in the same U.S. airport(s) as in the original PNR with the same passenger(s) (or subset of passengers) traveling as were listed in the cancelled PNR.
  • Must be ticketed within six weeks of the date of this letter.

If you would like to accept one of these offers, please contact American Airlines at the following number to make your flight reservation.



When and where are you traveling? - edit below

March
27-March-2015 -- 30-March-2015 (NYC)-DCA-ORD-PEK heatheresq FIRST (apparently)!
30-March-2015 -- 02-April-2015 DCA-ORD-PEK transparent
31-March-2015 -- 03-April-2015 ICN-PEK-ORD-DFW timid_trnchcoat, Y only


April
01-April-2015 -- 05-April-2015 DCA-BOS-ORD-PEK-HKG-DFW-DCA thegrailer
02-April-2015 -- 07-April-2015 DCA-ORD-PEK Soddon
03-April-2015 -- 07-April-2015 DCA-ORD-PEK jetsarefast2
03-April-2015 -- 10-April-2015 DCA-ORD-PEK fly2nrt
04-April-2015 -- 07-April-2015 DCA-ORD-PEK cocobird
07-April-2015 -- 10-April-2015 DCA-ORD-PEK/PEK-ORD-DCA DiscoverCSG
07-April-2015 -- 16-April-2015 DCA-ORD-PEK learingtofly2015

08-April-2015 -- 12-April-2015 DCA-ORD-PEK IWontRegretThis
09-April-2015 -- 13-April-2015 IAD-DFW-PVG/PVG-LAX-IAD Tblack15 Confirmed 2x EQPs; had no elite status
10-April-2015 -- 13-April-2015 DCA-ORD-PEK andrewwm

11-April-2015 -- 19-April-2015 DCA-ORD-PEK thyeri
13-April-2015 -- 16-April-2015 DCA-ORD-PEK bchips
13-April-2015 -- 16-April-2015 DCA-ORD-PEK cbuckhouse
Confirmed 2x EQPs; had Platinum status

14-April-2015 -- 22-April-2015 DCA-ORD-PEK-ORD-DCA fijaircan
15-April-2015 -- 21-April-2015 IAD-DFW-... elliottishere
16-April-2015 -- 21-April-2015 ...-DFW-PVG elliottishere
22-April-2015 -- 27-April-2015 DCA-ORD-PEKChucksterace
22-April-2015 -- 01-May-2015 DCA-ORD-PEKtn8
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA MarkP24
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA FriendlySkies
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA travelsavant
26-April-2015 -- 03-May-2015 IAD-DFW-ORD-PEK-ORD-MIA-IAD Fredd and Mrs. Fredd
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA MsSTL
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCAlakers6902
27-April-2015 -- 05-May-2015 DCA-ORD-PEK smikih
27-April-2015 -- 06-May-2015 DCA-ORD-PEK-ORD-DCA the_happiness_store
29-April-2015 -- 09-May-2015 IAD-DFW-ORD-PEK-DFW-IAD Brituchenite



May
01-May-2015 -- 14-May-2015 DCA-DFW-PVG-ORD-DCA Novemurr+2
06-May-2015 -- 10-May-2015 DCA-ORD-PEK edbyu +1
07-May-2015 -- 10-May-2015 DCA-ORD-PVG iadp
08-May-2015 -- 11-May-2015 DCA-DFW-PEK Golfingboy washeelers747 +2
08-May-2015 -- 11-May-2015 DCA-DFW-PEK-DFW-IAD a330300
08-May-2015 -- 12-May-2015 DCA-ORD-PEK-ORD-DCA smoneyxc
08-May-2015 -- 12-May-2015 IAD-DFW-... eap
09-May-2015 -- 12-May-2015 ...-DFW-PEK-DFW-IAD eap
09-May-2015 -- 13-May-2015 ...DCA-DFW-PEK-ORD-DCA Bonaventure
10-May-2015 -- 16-May-2015 IAD-DFW-PEK Kidorki
11-May-2015 -- 14-May-2015 DCA-ORD-PEK medichill
12-May-2015 -- 19-May-2015 DCA-DFW-PEK party_boy
12-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA rexid
13-May-2015 -- 24-May-2015 DCA-DFW-PEK-DFW-DCA hoosiereph+3
13-May-2015 -- 20-May-2015 IAD-DFW-... travisair
13-May-2015 -- 16-May-2015 IAD-ORD-PEK Long Train Runnin
14-May-2015 -- 17 May-2015 IAD-DFW-PEK Bigguyinpasadena
14-May-2015 -- 20-May-2015 ...-DFW-PEK travisair
14-May-2015 -- 17-May-2015 IAD-DFW-PEK roastpuff
14-May-2015 -- 17-May-2015 DCA-DFW-PEK Robert
14-May-2015 -- 18-May-2018 DCA-DFW-PEK Cachris69
14-May-2015 -- 17-May-2015 DCA-ORD-PVG iadp
14-May-2015 -- 26-May-2015 DCA-DFW-PEK-ORD-DCA AJollyLife (Birthday on the 23rd! )
15-May-2015 -- 18-May-2015 DCA-DFW-HKG-PEK-HKG-DFW-DCA Bonaventure
15-May-2015 -- 18-May-2015 DCA-DFW-PEK alexj7
15-May-2015 -- 18-May-2015 DCA-DFW-PEK andrewwm
15-May-2015 -- 18-May-2105 DCA-ORD-PEK-DFW Madone59
16-May-2015 -- 21-May-2015 DCA-DFW-PEK-ORD-DCA davidyyz
16-May-2015 -- 19-May-2015 DCA-ORD-PEK schwimmair
16-May-2015 -- 24-May 2015 DCA-DFW-PEK-DFW-DCA keepssmile
17-May-2015 -- 21-May-2015 DCA-ORD-PEK tzvilev
17-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA tommya
17-May-2015 -- 27-May-2015 IAD-DFW-PEK-DFW-IAD krazieman
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA ben1979
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA DS
18-May-2015 -- 22-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
19-May-2015 -- 22-May-2015 DCA-DFW-PEK-ORD-DCA Bonaventure
19-May-2015 -- 30-May-2015 DCA-ORD-PEK-DFW-DCA transparent
20-May-2015 -- 26-May-2015 IAD-DFW-... elliottishere
20-May-2015 -- 24-May-2015 DCA-DFW-PEK thepla
20-May-2015 -- 28-May-2015 DCA-ORD-PEK cvg-aa
21-May-2015 -- 26-May-2015 ...-DFW-PVG elliottishere
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA awaite01
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA smitty06 and shynate
21-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Tobypie
22-May-2015 -- 25-May-2015 DCA-ORD-PEK tsz
22-May-2015 -- 25-May-2015 DCA-ORD-PVG PaceLaw2012
22-May-2015 -- 25-May-2015 DCA-ORD-PEK alexj7
22-May-2015 -- 25-May-2015 DCA-ORD-PEK onfo
22-May-2015 -- 27-May-2015 DCA-DFW-PEK-ORD ghzhammer
23-May-2015 -- 26-May-2015 DCA-ORD-PEK jetsarefast2
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA bqkali
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA blootch
23-May-2015 -- 31-May-2015 IAD-DFW-PEK-DFW-IAD FlyingChuck
24-May-2015 -- 27-May-2015 IAD-DFW-PEK northshorepa
24-May-2015 -- 27-May-2018 DCA-DFW-PEK Cachris69 +1
24-May-2015 -- 28-May-2015 DCA-ORD-PEK Bikeguy+1
24-May-2015 -- 28-May-2015 DCA-DFW-... Server
25-May-2015 -- 28-May-2015 DCA-ORD-PEK-ICN-DFW-DCA Bonaventure
25-May-2015 -- 28-May-2015 ...-DFW-PEK-ORD-DCA Server
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-ORD-DCA ben1979
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-DFW-IAD bartmas777
26-May-2015 -- 29-May-2015 CMH-DCA-ORD-PEK paramenace
27-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-DFW-DCA platinumTA
28-May-2015 -- 01-Jun-2015 IAD-DFW-PEK anchor79
28-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-ORD-DCA flying for gold elite
28-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-DFW-DCA cfegeley
29-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Mrp Alert
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Old Mar 18, 15, 11:05 pm
  #706  
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Originally Posted by janetdoe View Post
Maybe some states would consider it false advertising or fraud... had you not had AA's guarantee, you would have bought the ticket from a third-party OTA. So AA kept you from buying from a competitor by giving you a written offer that you could purchase within 24 hours, and then reneged on it's offer. That's probably a stretch, but it's the only possible non-DOT recourse I can envision.
No need for OTAs; you could have bought it from AA itself. And many did.
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Old Mar 18, 15, 11:11 pm
  #707  
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Originally Posted by janetdoe View Post
Outside of any possible DOT enforcement based on the 24-hour hold, I believe the answer is 'No, there's not really a remedy'. Without paid consideration, there is basically no contract, thus no remedy at contract law.

Maybe some states would consider it false advertising or fraud... had you not had AA's guarantee, you would have bought the ticket from a third-party OTA. So AA kept you from buying from a competitor by giving you a written offer that you could purchase within 24 hours, and then reneged on it's offer. That's probably a stretch, but it's the only possible non-DOT recourse I can envision.
That actually seems like a pretty good argument. The reality here is that a lot of the people who currently are having their fares honored lucked into it by mistake: they thought there were getting 24 hours to cancel, even if they weren't. They didn't know about AA's unusual hold guarantee. Meanwhile, the folks who did know about the hold guarantee (aka, their existing customers) were "afraid" to ticket knowing AA's no-cancellation policy and knowing that the hold was the way on AA.com to guarantee the fare for 24 hours yet maintain some flexibility.

It's more evidence that what's going on here is wrong.
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Old Mar 18, 15, 11:28 pm
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Originally Posted by JonNYC View Post
Their argument (regardless of if it has any merit or not) rests not on days of the week but on if it was a $0 fare or not.
Agreed, I understand that normally, zero versus non-zero is a black-and-white distinction and I would not consider it arbitrary.

But in this case, it ignores the fact that AA charged $350 for some tickets and $370 for others, and only canceled the ones where they charged $350.

"AA, as a policy, does not file nor intend to offer/file fares priced at zero (exclusive of any surcharge). Essentially, such fares do not make any economic sense. "

They were happy to sell $0.50 base fares to Europe last summer, but all the somehow reducing the fare by fifty cents would completely illogical and would never make economic sense and is such a glaring error that the ticket should never be issued and is something AA could have never intended or fathomed?

The (exclusive of surcharge) clause is ridiculous and I think DOT will treat this with the same contempt it treated Delta's similar gambit.
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Old Mar 18, 15, 11:34 pm
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Originally Posted by janetdoe View Post
Snippet:

I can't believe AA were actually this stupid, when they were issuing memos that the fare was invalid, they should have added a note that any customer should be allowed to cancel within 24 hours. Insisting on having it both ways is really going to piss off the DOT.
I think this is why, perhaps, that it has been much easier this evening to cancel unwanted tickets than it was earlier in the day...

And quite frankly, IMO, the 24 hour hold is far more risky and less user friendly than the 24 hour cancellation policy. I'd like American to take a long hard look at this and adopt the US Airways policy of 24 hour cancellation.

I see no benefit (as many are now discovering) in even having a 24 hour hold if the airlines have the prerogative to unilaterally cancel held flights at their discretion.

Originally Posted by iahphx View Post
That actually seems like a pretty good argument. The reality here is that a lot of the people who currently are having their fares honored lucked into it by mistake: they thought there were getting 24 hours to cancel, even if they weren't. They didn't know about AA's unusual hold guarantee. Meanwhile, the folks who did know about the hold guarantee (aka, their existing customers) were "afraid" to ticket knowing AA's no-cancellation policy and knowing that the hold was the way on AA.com to guarantee the fare for 24 hours yet maintain some flexibility.

It's more evidence that what's going on here is wrong.
Yes.
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Old Mar 18, 15, 11:36 pm
  #710  
 
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i held 2 tickets last night, and a couple hours later booked them because a had a feeling something like this might happen. I see no way the tickets put on hold won't be honored. Assuming they are this will be a logistical nightmare for AA. Will the reload the held tickets, regardless of what the load factor is now, and how will they establish a "24 hour" purchase window? My tickets are booked and still showing OK, so best of luck to everyone else. My wife to be is already giving me flack about going to PEK without her even though I got her a ticket to come along the following week... bye bye
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Old Mar 18, 15, 11:44 pm
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Originally Posted by Cachris69 View Post
i held 2 tickets last night, and a couple hours later booked them because a had a feeling something like this might happen. I see no way the tickets put on hold won't be honored. Assuming they are this will be a logistical nightmare for AA. Will the reload the held tickets, regardless of what the load factor is now, and how will they establish a "24 hour" purchase window? My tickets are booked and still showing OK, so best of luck to everyone else. My wife to be is already giving me flack about going to PEK without her even though I got her a ticket to come along the following week... bye bye
They could just reinstate the hold based upon the original PNR. Not everyone is gonna book them even on hold, many moved on or can't take the time off so they could even get rid of some holds with 10,000 miles or so good will.
But the whole canceling in the afternoon , no CXL in the morning and killing holds make the 24 hour violation clear, it's either you eat your cake or keep it.
but the key thing is to see how DOT tries to argue pro-AA on this one since it was not malicious, no Chinese AA website , just a normal ticket purchased on AA.com or other OTA.
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Old Mar 19, 15, 12:14 am
  #712  
 
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Originally Posted by vasantn View Post
No need for OTAs; you could have bought it from AA itself. And many did.
Exactly last night I saw this it took me a few minutes to get it to pop up on Google Flights and then have the price push through to AA.com I thought about throwing a hold on it, but with the mistake fare I figured I should go ahead and pay now and try to get it to ticket sooner rather than later. The whole thing is/was a gamble, but I figured not using the hold could put me in a slightly better position. I have a $20 base fare, so I am hoping that I will be spending a couple nights in Beijing in May.
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Old Mar 19, 15, 12:23 am
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Just some thoughts from a doe-eyed rookie in this game:

I've been monitoring this thread to see if I'll be able to take the trip of a lifetime to Beijing (looks like I will - it's ticketed with a $20 base fare), but learned something else along the way.

How many folks are actually flying to see something other than a bump in their mileage statement? Or their status on AA? Goodness, flying enough RTs to create new status on AS?

How many consider these flights or destinations beneath them? The outdated 2-3-2 J, the destination (saw someone trying to escape "filthy" PEK for BKK?), etc.

I can't even imagine the amount of money this is costing AA, and how their most "loyal" fliers are kicking them when they're down. You already have several tickets, put several more on hold, and you're wielding the DOT axe because they're attempting to cancel your holds? Judging by how my cabins' seatmaps have changed, AA has probably lost 25-50% of its J/F capacity over the next few months...and while I don't know their typical load factors, I'm pretty sure they could sell those seats at a lot more than $120 per segment.

I lost my grandmother in Aachen last year, and the only reason I was able to make her funeral was because of AA off-peak awards. Several months out of college, I had nowhere near the amount of money for a close-in TATL booking, not enough Skypesos (150k?!), not enough MR points to transfer to partners, no UR points at all. Additionally US Airways instantly waived the cancellation fees for my domestic flights without any proof.

And because of that alone, I am loyal to AA/US much more than Delta, even while based in Atlanta. I fly AA on their new ATL-LGA route not because I only have AA/US status (US CP and DL Plat), or it nets me more (H/S/M fares earn plenty under DL's new system), but because I hope the new American succeeds.

This will be the first international business I'll fly in over 175k miles on OW, because it's the first I can afford. And you know what's strange? I'll love the journey. It'll be much more comfortable than Y even though it's 30-50% of a fair price, and I'll get to see the Forbidden Palace, Great Wall, and who knows what else when I get there.

So for all the pure mileage runners, I don't think I'm better than you...we just think differently. I'm also not saying you should give up your tickets or withdraw your DOT complaints. Just know that when this merger finishes and AA's M&A consultants start looking at increasing profit, they're going to look square at DL/UA and start by cutting you out of their bottom line. Revenue-based mileage and minimum spending. And while I'll shake my head and wish the former weren't so, I won't blame them one bit.

And for the AA employees still monitoring this, please know you (unwillingly) gave someone one hell of a Memorial Day present, and that all my just-DL colleagues are jealous, because they know I'm more loved than they are.
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Old Mar 19, 15, 12:23 am
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Originally Posted by Long Train Runnin View Post
Exactly last night I saw this it took me a few minutes to get it to pop up on Google Flights and then have the price push through to AA.com I thought about throwing a hold on it, but with the mistake fare I figured I should go ahead and pay now and try to get it to ticket sooner rather than later. The whole thing is/was a gamble, but I figured not using the hold could put me in a slightly better position. I have a $20 base fare, so I am hoping that I will be spending a couple nights in Beijing in May.
CTA repeat???
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Old Mar 19, 15, 12:23 am
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Called in and was allowed to cancel one of mine with full refund issued
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Old Mar 19, 15, 1:02 am
  #716  
 
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It just so happened I have to be in Shanghai 4/22 to 4/27. I got home from HKG-DFW-LAS last night, turned on the computer, and saw this fare. Hopped online, purchased DCA-ORD-PEK R/T for $450. However, they must have been in the middle of fixing the error, as my outbound booked into business, but my return was in coach, business on return was about 1800 extra. But I'm booked 4/20 to 4/27. Got my systemwide confirmed for the outbound, sitting in my favorite seat, 1J. On the return, waitlisted, but have 31J as of now. Love how the timing just happened to work out on this.

Dan
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Old Mar 19, 15, 1:10 am
  #717  
 
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Originally Posted by bellpride View Post
Just some thoughts from a doe-eyed rookie in this game:
Welcome

Originally Posted by bellpride View Post
How many folks are actually flying to see something other than a bump in their mileage statement? Or their status on AA? Goodness, flying enough RTs to create new status on AS?

How many consider these flights or destinations beneath them? The outdated 2-3-2 J, the destination (saw someone trying to escape "filthy" PEK for BKK?), etc.
I'm not trying to be rude or sarcastic, but does it matter? Some people want to see Beijing, some might need higher status for whatever reason.


Originally Posted by bellpride View Post
I can't even imagine the amount of money this is costing AA, and how their most "loyal" fliers are kicking them when they're down. You already have several tickets, put several more on hold, and you're wielding the DOT axe because they're attempting to cancel your holds? And because of that alone, I am loyal to AA/US much more than Delta, even while based in Atlanta. I fly AA on their new ATL-LGA route not because I only have AA/US status (US CP and DL Plat), or it nets me more (H/S/M fares earn plenty under DL's new system), but because I hope the new American succeeds.
I'm of the belief that when it comes to mistake fares, if they honor it, great, if not, better luck next time. I don't believe in this whole calling AA and whine and filing DOT complaint nonsense, but I am a minority on here. However, I don't agree with your "most loyal flyers kicking them while their down" comment. This is just human being human. It's not like this mistake was only available to AA elites. AA elites has more to gain and more incentive, when it comes to increased bonus, but $442 is a strong enough incentive for anyone. In the end AA does not give a crap why you are flying, so I don't agree with the AA loyal flyers kicking AA while their are down. This is everyone taking advantage of AA's mistake, and some are greedier than others.

Originally Posted by bellpride View Post
This will be the first international business I'll fly in over 175k miles on OW, because it's the first I can afford. And you know what's strange? I'll love the journey. It'll be much more comfortable than Y even though it's 30-50% of a fair price, and I'll get to see the Forbidden Palace, Great Wall, and who knows what else when I get there.

So for all the pure mileage runners, I don't think I'm better than you...we just think differently. I'm also not saying you should give up your tickets or withdraw your DOT complaints. Just know that when this merger finishes and AA's M&A consultants start looking at increasing profit, they're going to look square at DL/UA and start by cutting you out of their bottom line. Revenue-based mileage and minimum spending. And while I'll shake my head and wish the former weren't so, I won't blame them one bit.
I actually do like AA a lot. Not in the "Suck less than Delta and United" way, but in the "They've already treated me well as a customer and their staff has been great" way. With that said, I am under no illusion that I am anything but a number to them. They treat me well because they are doing their job, and their staff treats me well because they staff is doing a good job. They .... up and pull less ........ than United and Delta, in my personal opinion.

There is no question that once the merger is through AA's consultants are going to look at cutbacks. They are going to do this regardless of mistake fares or no mistake fares. I'm happy for you that you are going to enjoy this trip of a life time, along with many other who aren't in it for the miles, but honestly AA doesn't give it a damn why we fly. AA is going to do what a corporation does best and milk as much revenues out of each one of us, and we are going to take advantage of non-mistake sales and promotions as much as we can and mistake fares as much as we each is ethically comfortable.
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Old Mar 19, 15, 1:13 am
  #718  
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Originally Posted by bellpride View Post
Just some thoughts from a doe-eyed rookie in this game:

I've been monitoring this thread to see if I'll be able to take the trip of a lifetime to Beijing (looks like I will - it's ticketed with a $20 base fare), but learned something else along the way.

How many folks are actually flying to see something other than a bump in their mileage statement? Or their status on AA? Goodness, flying enough RTs to create new status on AS?

How many consider these flights or destinations beneath them? The outdated 2-3-2 J, the destination (saw someone trying to escape "filthy" PEK for BKK?), etc.

I can't even imagine the amount of money this is costing AA, and how their most "loyal" fliers are kicking them when they're down. You already have several tickets, put several more on hold, and you're wielding the DOT axe because they're attempting to cancel your holds? Judging by how my cabins' seatmaps have changed, AA has probably lost 25-50% of its J/F capacity over the next few months...and while I don't know their typical load factors, I'm pretty sure they could sell those seats at a lot more than $120 per segment.
I am quite certain that any loss to AA is immaterial. There is no way that they lost 25%-50% of premium capacity. My estimate is that there will be perhaps 5 people on any given flight who took advantage of this fare, and AA is not going to fill up the premium cabin with paid fares anyway. Since these people would not have flown without the low fare, this is mostly incremental revenue to AA. So I wouldn't be too quick to cry them a river.

Originally Posted by ben1979 View Post
I actually do like AA a lot. Not in the "Suck less than Delta and United" way, but in the "They've already treated me well as a customer and their staff has been great" way. With that said, I am under no illusion that I am anything but a number to them. They treat me well because they are doing their job, and their staff treats me well because they staff is doing a good job. They .... up and pull less ........ than United and Delta, in my personal opinion.

There is no question that once the merger is through AA's consultants are going to look at cutbacks. They are going to do this regardless of mistake fares or no mistake fares. I'm happy for you that you are going to enjoy this trip of a life time, along with many other who aren't in it for the miles, but honestly AA doesn't give it a damn why we fly. AA is going to do what a corporation does best and milk as much revenues out of each one of us, and we are going to take advantage of non-mistake sales and promotions as much as we can and mistake fares as much as we each is ethically comfortable.
I couldn't have said it any better.
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Old Mar 19, 15, 1:22 am
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Originally Posted by iahphx View Post
No consideration is necessary. In its infinite wisdom, the DOT has determined that airline passengers should be guaranteed their seats at the quoted price for 24 hours after booking. The airlines are given options on how to insure this provision. Most provide free 24-hour cancellations; AA provides free 24-hour holds.

This is significantly more protection than you get buying from Amazon, or almost any other online transaction. But the government requires it. You and I may both think the law should be different (I certainly do!), but it is what it is. And it's clear what it is.
One of us will be wrong when this is over, but I am willing to go out on my own limb and say that you are simply misinterpreting the rule. There are TWO rules at work here. One says that the airline, for the convenience of the customer, must either offer 24 hour hold or 24 hour right to cancel. A DIFFERNT rule says that if you PAY for a ticket the airline can't change the price (except that there are exceptions made, even by the DOT, where the payment is so ridiculous that it will undermine the purpose of the rule).
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Old Mar 19, 15, 1:28 am
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Originally Posted by vasantn View Post
I am quite certain that any loss to AA is immaterial. There is no way that they lost 25%-50% of premium capacity. My estimate is that there will be perhaps 5 people on any given flight who took advantage of this fare, and AA is not going to fill up the premium cabin with paid fares anyway. Since these people would not have flown without the low fare, this is mostly incremental revenue to AA. So I wouldn't be too quick to cry them a river.
So from the 4 segments that I look at yesterday, I would say they were about 15% full when I initially booked and picked seats, but 90% full when I checked this morning to verify my reservations. Just based my DFW-PEK-DFW and ORD-PEK-ORD, seems like this mistake made up 50-60% of the cabin just based on my personal observation for mid-May

But yeah, without the fare good chunk of the premium cabin are going to be taken up by people upgrading from Y. Like you said this will cost AA some incremental revenue and some catering, which won't be much especially if you considering their total global capacity. I mean from what I heard how this mistake happened, someone is definitely going to be fired (and I'm not making light of someone losing their job because we all screw up sometimes), but in the grand scheme of things I really doubt this is going to impact them much.
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