Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Print Wikipost

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 2:44 pm
  #1471  
Suspended
 
Join Date: Jun 2012
Programs: UA PP, AA, DL, BA, CX, SPG, HHonors
Posts: 2,002
I've noticed only the base airfare and YQ of to/from UK flights are miscalculated. I have YQ to-and-from Asia and Australia that is priced out 100% at the correct exchange rate.

All the taxes / misc fees are also priced correctly (subject to DKK rounding because DKK doesn't have "cents")

Last is the "online ticketing fee" of DKK 40 which is mis-billed as USD 40 (i'm not complaining at all, just stating an observation)
787fan is offline  
Old Feb 11, 15, 2:45 pm
  #1472  
 
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
Originally Posted by calispec
It seems to me that while we wanted media silence during the deal, we would now prefer this get media coverage as this might push United to honor them. Yes?
^

+1
cgnSenator is offline  
Old Feb 11, 15, 2:45 pm
  #1473  
 
Join Date: Apr 2014
Posts: 19
18-Oct-2015 -- one-way(?) LHR-SEA UA F x4 quoted $220 charged ~$350 via ua.com RGillette2882

I am a lawyer (certainly don't specialize in this area), but it is hard for me to imagine how UA gets around the CFR. I think it is more likely than not that UA honors these fares. Maybe that's just wishful thinking.

The really interesting thing from a legal perspective about airline tickets is that they are adhesion contracts. Basically, one sided. Some don't even really consider them "real" contracts because there are so many disclaimers and you can't bargain for any of the terms. As a society, we generally accept this because it makes things run more efficiently. 99% of the time, this works to the airline's benefit, such as non-refundable tickets, fees, changes, etc. Funny to see an airline on the other end of their typically hilariously one-sided contract.
RGillette2882 is offline  
Old Feb 11, 15, 2:45 pm
  #1474  
 
Join Date: Jun 2011
Location: New York City
Posts: 792
Originally Posted by skywalkerLAX
Why do people want to cancel? You think UA won't give you your money back or are you so run down that you can't wait a few week to get 100 bucks back?

Back to the sandbox with you nutjobs. Seriously.
The glitches in which I've participated, and there have only been a few, once honored, the airlines did NOT simply allow free-range cancellations without fees.

Not sure how inane it is to be somewhat concerned about cancellations before the expiration of the 24 hour period.
thexfactor is offline  
Old Feb 11, 15, 2:45 pm
  #1475  
 
Join Date: Nov 2012
Location: BNE
Programs: AA PPro OWS, QF B(Points Club)
Posts: 222
Anyone able to put their passport detail into the res? I can't seem to get it to stick with UA/LH mixed booking.. probably should've stuck all UA, but 767s suck.
QPProletarian is offline  
Old Feb 11, 15, 2:46 pm
  #1476  
 
Join Date: Jul 2007
Programs: SPG Platinum
Posts: 155
Originally Posted by skywalkerLAX
Why do people want to cancel? You think UA won't give you your money back or are you so run down that you can't wait a few week to get 100 bucks back?

Back to the sandbox with you nutjobs. Seriously.
I guess some people got a little carried away (greedy) and they started to read all the conspiracies posted here and panicked.
Dan98 is offline  
Old Feb 11, 15, 2:46 pm
  #1477  
 
Join Date: Mar 2005
Location: DEN
Programs: AS MVP75K, UA Gold
Posts: 4,037
Originally Posted by Nicksterguy
But you missed my point, the folks at CO/UA are cunning about stuff. There is a theory that they read these threads closely and keep notes on certain posters. Posting all the info and your username tells them who you are EXACTLY. Then the folks there can look at your other posts. Just my 2 cents.
I see where you are going...and I agree. if I ever did hidden city ticketing, no way I would post that here.

but I am sure most people that purchased tickets today applied their FF #, so they'll know immediately who you are.
haddon90 is offline  
Old Feb 11, 15, 2:46 pm
  #1478  
 
Join Date: Jan 2015
Location: YYZ
Programs: Aeroplan
Posts: 169
Originally Posted by Nicksterguy
But you missed my point, the folks at CO/UA are cunning about stuff. There is a theory that they read these threads closely and keep notes on certain posters. Posting all the info and your username tells them who you are EXACTLY. Then the folks there can look at your other posts. Just my 2 cents.
And you think they'll only cancel flyertalk member's tickets and leave the general public untouched? I doubt it. My reasoning is that it'll be all or nothing, maybe you're right though and i'll regret my decision to post my itinerary and then you get a free "i told you so" haha.
abari is offline  
Old Feb 11, 15, 2:48 pm
  #1479  
 
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,664
Originally Posted by nyjoe4
I am no lawyer, but I can't see how United can't honor these for those who have paid and been ticketed. It is six or so hours since the deal went dead, and some people will be flying on them soon, as early as tomorrow, I would assume.

There is nothing illegal in purchasing an air ticket in a foreign country. Many of us do it all the time; and we're often subject to higher fares in our own country of departure, which we suck up when required. I, and many others, often take advantage of currency fluctuations when purchasing air tickets.

They could go the "these were obviously mistakes" argument, but the credit card issue seems irrelevant. The reality is these fares are from the U.K., and were paid for in Danish Kroners, which United allowed people to do. They have been charged and ticketed. What's nefarious about that?
When I am logged in (in the US) and go to purchase a ticket via the UA Russia site, I get this message after clicking on the price in Rubles:

Were sorry, but you must begin your search again in order to purchase this reservation with a form of payment in your billing address country. Please click on the Search button below to begin your search again.

To avoid this step in the future, please sign in to your MileagePlus account before beginning a reservation.

The billing address country associated with the MileagePlus number entered is United States.

Billing address country is determined by your MileagePlus mailing address, the billing address associated with your primary form of payment or your billing address country preference selected in Regional Preferences in My Account. Billing address country is defined as the country where you receive your billing statement or if you plan on paying in person, the country where you will complete this purchase.
Honestly I have no idea what the implications are of this message. United certainly seems to require that one "purchase [the] reservation with a form of payment in [one's] billing address country," but if they require it then why is it so easy to circumvent? The 64,000-mile question is whether doing so can be used as a legitimate pretext for cancelling the ticket.
as219 is offline  
Old Feb 11, 15, 2:49 pm
  #1480  
 
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 314
Originally Posted by patrickf3
Has anyone had experience changing dates to these types of tickets ?
LOL. You serious, Clark?

No way, no how. Just be thankful if they honor these things.

Changing dates? Not gonna happen.
Au4882 is offline  
Old Feb 11, 15, 2:52 pm
  #1481  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Originally Posted by Dan98
I guess some people got a little carried away (greedy) and they started to read all the conspiracies posted here and panicked.
More like they just want to cancel within the 24hour window...UA will not freely waive fees even on error tickets for late cancellations.
FlyHigh23 is offline  
Old Feb 11, 15, 2:52 pm
  #1482  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Originally Posted by Au4882
LOL. You serious, Clark?

No way, no how. Just be thankful if they honor these things.

Changing dates? Not gonna happen.
Wrong, just wait for a schedule change.
FlyHigh23 is offline  
Old Feb 11, 15, 2:52 pm
  #1483  
 
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,874
Originally Posted by JKTexas
First class - United LHR to IAH. One way. (Done this morning) Ticketed and Confirmed. I was able to change my seats, add my details, no problem.
The airfare you paid on this itinerary totals: 70 DKK
The taxes, fees, and surcharges paid total: 276 DKK

Keeping my fingers crossed I get to keep it. Someone in the UK bought it for me.
you mean in Denmark? Hell of a first post
Deltahater is offline  
Old Feb 11, 15, 2:55 pm
  #1484  
 
Join Date: Dec 2008
Location: IAD,MOW
Programs: PMUA
Posts: 247
I was at Dulles airport an hour ago to help my friend checking in for United flight, since he doesn't speak any english, and while United representative was checking his passport I asked her if she heard about about Denmark glitch, and she said she did hear about it, and she told me United will probably cancel all these error tickets.
Karlson is offline  
Old Feb 11, 15, 2:55 pm
  #1485  
 
Join Date: Feb 2015
Posts: 69
Originally Posted by FlyHigh23
Wrong, just wait for a schedule change.
I'll gladly pay the change fee
patrickf3 is offline  

Thread Tools
Search this Thread