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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
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Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
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Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 12:46 pm
  #1291  
 
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,003
Originally Posted by CGNC
So I have two reservations that I said I'd pay cash for that still show up online but won't allow me to pay by CC for (if I want to do so). Any hope in trying to pay for these at the airport before they cancel? Says I have 72 hours.
Head to the airport ASAP!
MattEvan is offline  
Old Feb 11, 15, 12:46 pm
  #1292  
 
Join Date: Mar 2011
Posts: 48
If these fares are honored, will any flyers go back and add their FF# to get the miles?
janie2002 is offline  
Old Feb 11, 15, 12:47 pm
  #1293  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: IAD
Programs: UA 1P 1MM
Posts: 21,040
Originally Posted by justforfun
I'm so mad at UA!!! Because of this fare I've wasted all day booking ridiculously cheap premium tickets and haven't been able to get ANY work done. I'm going to email customer service and demand that in the future any mistake fares go live after business hours. How much should I ask for in compensation for this lost productivity?
I'd lawyer up

Last edited by im-headed-west; Feb 11, 15 at 12:53 pm
im-headed-west is offline  
Old Feb 11, 15, 12:47 pm
  #1294  
 
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 540
Originally Posted by janie2002
If these fares are honored, will any flyers go back and add their FF# to get the miles?
Already have my A3 number locked in. ^^ 300% miles on A fares ^
YoungSoloTraveler is offline  
Old Feb 11, 15, 12:47 pm
  #1295  
 
Join Date: Jan 2015
Location: YVR, FLL/MIA
Programs: AC E75K, Aeroplan Diamond, NEXUS
Posts: 164
Originally Posted by janie2002
If these fares are honored, will any flyers go back and add their FF# to get the miles?


You can always fly first then have it credited afterwards.
whatchamackallit03 is offline  
Old Feb 11, 15, 12:48 pm
  #1296  
 
Join Date: Jan 2009
Location: 30 minutes south of EWR
Programs: UA 1k MM;*A Lifetime Gold; Marriott Lifetime Platinum; HiltonHonors Gold. Hyatt Globalist
Posts: 7,815
Originally Posted by nsummy
I successfully booked at 8:59 am central. Haven't been ticketed yet. Has anyone booked after 9 am central and still been ticketed?
Yes, I booked 5 tickets. The first two I booked around 9:30am have not ticketed; the next two I booked around 10:05 have ticketed; the next one O booked, just after 10:05 has not ticketed.

The two that have ticketed were ones I booked for my daughter's boyfriend! The tickets I booked for her first have not ticketed. Grrrr!!!! C'est la vie!

Remains to be seen whether they honor them in any case.
Brituchenite is offline  
Old Feb 11, 15, 12:48 pm
  #1297  
 
Join Date: Mar 2006
Location: NYC
Posts: 945
Has anybody else noticed that LH inventory is not changing once the booking has been confirmed and and etix issued?? for flights that i have, F7 prior to booking and F7 still after booking 2 seats got ticketed...just find it odd....

UA looks fine
divjan is offline  
Old Feb 11, 15, 12:48 pm
  #1298  
 
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Originally Posted by gil123
You guys are nuts for posting your entire itineraries at this point. I wouldn't even post my details to the wiki until the dust settles. Except for the few Danes on this site, you intentionally gamed the system (and so did I but just wasn't fast enough) by choosing a different location for the billing, and now you are identifying yourself and your ticket. This is a VERY different situation than any other mistake fare and I wouldn't assume anything. There are two issues here: the foreign currency conversion error (not our problem and we all could legitimately be able to book at those rates if we find them) and the misrepresentation of billing information (twice, once when you change your location and once when you fill in the billing info). I'm not a lawyer but if you are hoping for DOT rules to make this stick I would say yes for the first issue but the second one is a whole other story. Like I said I wish you all the best and maybe deep down my doubts are also exacerbated by the fact that I missed the boat but in my mind this is definitely new and uncharted territory and not at all a slam dunk. So I would sit tight and lay low at this point

I *c-o-m-p-l-e-t-e-l-y* agree with you.

FTers should keep a religious silence both about their travel plans and on speculations. Speculating is the best way to give UA ideas.
They have to talk first, not us.
paffendorf is offline  
Old Feb 11, 15, 12:48 pm
  #1299  
 
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 983
July 13 2015 - July 16 2015 LHR-IAD 130 via ua.com Granite64

Got the confirmation email and the ticketing email when I added another email address.
Mine are also 016 etickets.
Granite64 is offline  
Old Feb 11, 15, 12:48 pm
  #1300  
fti
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Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,937
Originally Posted by GVA
Though wouldn't an unrestricted fare changed after departure mean free changes ??
No it wouldn't. I know the DL fares from RGN even though they theoretically allowed changes were not changeable (I tried en route). There have been multiple other examples as well.
fti is offline  
Old Feb 11, 15, 12:48 pm
  #1301  
 
Join Date: Jan 2007
Location: New York
Programs: AA Gold, Hyatt Globalist
Posts: 582
Originally Posted by gil123
You guys are nuts for posting your entire itineraries at this point. I wouldn't even post my details to the wiki until the dust settles. Except for the few Danes on this site, you intentionally gamed the system (and so did I but just wasn't fast enough) by choosing a different location for the billing, and now you are identifying yourself and your ticket. This is a VERY different situation than any other mistake fare and I wouldn't assume anything. There are two issues here: the foreign currency conversion error (not our problem and we all could legitimately be able to book at those rates if we find them) and the misrepresentation of billing information (twice, once when you change your location and once when you fill in the billing info). I'm not a lawyer but if you are hoping for DOT rules to make this stick I would say yes for the first issue but the second one is a whole other story. Like I said I wish you all the best and maybe deep down my doubts are also exacerbated by the fact that I missed the boat but in my mind this is definitely new and uncharted territory and not at all a slam dunk. So I would sit tight and lay low at this point
I didn't change my billing country. I was logged into my account and happened to be on the Danish site. Searched for the flights I needed and when it came time to payment, I used the credit card and address (US address) saved in my MP account.
ekartash is offline  
Old Feb 11, 15, 12:48 pm
  #1302  
 
Join Date: Jan 2015
Location: YYZ
Programs: Aeroplan
Posts: 169
Originally Posted by janie2002
If these fares are honored, will any flyers go back and add their FF# to get the miles?
I'll let someone else be the guinea pig but that was my plan (or do it afterwards as a mileage credit). That way if it's not honored i'm not associated with it directly.
abari is offline  
Old Feb 11, 15, 12:49 pm
  #1303  
 
Join Date: Nov 2006
Posts: 514
Originally Posted by divjan
Has anybody else noticed that LH inventory is not changing once the booking has been confirmed and and etix issued?? for flights that i have, F7 prior to booking and F7 still after booking 2 seats got ticketed...just find it odd....

UA looks fine
This is not encouraging
UnitedConnection is offline  
Old Feb 11, 15, 12:50 pm
  #1304  
 
Join Date: Nov 2010
Posts: 741
Newbie question, but how many miles will an A class booking get if I use aeroplan as my ff? 1:1?
tylerc is offline  
Old Feb 11, 15, 12:50 pm
  #1305  
 
Join Date: Jan 2010
Location: Chicago
Programs: AA,UA,DL
Posts: 72
Successfully booked at 8:54AM CST, but still not ticketed. Am I the only one who has LAN Ecuador in an itinerary? All flights are on UA except one segment (Galapagos to Quito) is on LAN. Not looking good...
sshah is offline  

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