Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Print Wikipost

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 10:23 am
  #901  
 
Join Date: Oct 2010
Location: BOS
Posts: 813
Originally Posted by fuyao
Will UA go bankcrupt if they honor all tickets?
No.
xSTRIKEx6864 is offline  
Old Feb 11, 15, 10:23 am
  #902  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Originally Posted by Creatre
I used my barclay and I got charged $120 for 2 first class tickets + $80 fee.
Which is BS bc my charge (in your case $120) included the 80DKK fee...not sure what this addl $80USD fee is...I know I shouldnt complain on such a good deal but still the point of just tacking on some random fee is unacceptable.
FlyHigh23 is offline  
Old Feb 11, 15, 10:23 am
  #903  
 
Join Date: Aug 2014
Programs: Miles and more
Posts: 2
Well I am danish and still live in denmark, so I will just claim that I was in good faith when I ordered my first class tickets LHR-SFO using DKK as my currency, as that is correct. I just hope they will believe me and honour it. I doubt it though.
Ruki is offline  
Old Feb 11, 15, 10:23 am
  #904  
 
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 1,994
So I choose the western Union option and have a conf#, tried using the credit card to pay but will not let me, so should go tons western Union office and make
A payment or go to the airport to make cash payment? I need to decided in a few mins when I'm on lunch break
Help!
yuel is offline  
Old Feb 11, 15, 10:23 am
  #905  
 
Join Date: Sep 2013
Posts: 428
Originally Posted by Creatre
I used my barclay and I got charged $120 for 2 first class tickets + $80 fee.
Yeah ours was about the same.
waygora is offline  
Old Feb 11, 15, 10:23 am
  #906  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 12,983
Originally Posted by Nehawk
I would think the 24 hour cancellation policy would still apply to these?

http://www.united.com/WEB/EN-US/apps...romoCode=A5753
this was my thought as well. anyone else?
karenkay is offline  
Old Feb 11, 15, 10:24 am
  #907  
 
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,275
Originally Posted by Adam1222
Hate to break it to you -- that's not this deal. If you actually had booked this currency conversion issue, your entire ticket would have been well under 500 GBP.
So maybe he's good to go?
patgarrett is offline  
Old Feb 11, 15, 10:24 am
  #908  
Carlson Contributor Badge
 
Join Date: Apr 2006
Location: YTZ
Programs: Avis PC; National EE; SPG & Hilton Gold; AC Tangerine
Posts: 5,911
Originally Posted by jlf9
If tickets are honoured what will there be any fees for changing flight dates? Anyone know what the T&C's are for F class date changes?
In this case, I imagine it would be repriced

This is a Jumbo. Take what you booked an if it works out, great! Walk away with refund if it doesn'tthey will gladly give it to you.

How hard is that to understand?
briantoronto is offline  
Old Feb 11, 15, 10:24 am
  #909  
 
Join Date: Feb 2015
Posts: 3
I live in Denmark and was able to purchase fare today with a Danish credit card, but no charge has shown up yet so it's hard to say whether it will happen? Though I booked with Norwegian this week as well and don't see that charge yet either. I don't think my bank shows "pending" charges, but shows a difference between my balance and "available" that roughly correlates to both airline charges.
From what I've gathered here, I might have a better chance of having my fare honored because I have a legitimate Danish address. Will it help at all that I used a Danish card and paid directly in DKK? Could they still try to increase my fare? Or will they more likely cancel?

Very curious how this will pan out for everyone...
mmm97 is offline  
Old Feb 11, 15, 10:24 am
  #910  
 
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,377
Originally Posted by dehetoxic
Yeah, not to MP but probably others FF Program like Aegean or EB, and etc probably entitled to 200% miles
Not I you are flying before 3/1
cruisr is offline  
Old Feb 11, 15, 10:25 am
  #911  
 
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Originally Posted by dera
Where does the credit card provider provide my billing address to the company charging it?
If you paid direct, they have it because you entered it on their website. If you paid on Paypal, it's provided as a 'ship to' address. Among other reasons, tax liability is often highly dependent on the location of the purchaser, and the supplier needs to be able to prove it.
rehoult is offline  
Old Feb 11, 15, 10:25 am
  #912  
 
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
People who used WU are probably out of luck, the DOT opinion clearly states that the purchase "is deemed to have occurred when the full amount agreed upon has been paid by the consumer."
Before that, even DOT is happy for the airline to do what they want to the prices.
dera is offline  
Old Feb 11, 15, 10:25 am
  #913  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: 60137
Posts: 10,498
Originally Posted by dera

What they might do, is give an involuntary downgrade to economy for everyone, and refund the required 75% as per EU261.

.
I would accept a 75% refund on the fare and outlandish booking fee.
sonofzeus is offline  
Old Feb 11, 15, 10:25 am
  #914  
 
Join Date: Oct 2010
Location: BOS
Posts: 813
This is part of the error with currency conversion that led to the cheap flights from LHR to USA. http://www.flyertalk.com/forum/milea...n-fare-59.html
xSTRIKEx6864 is offline  
Old Feb 11, 15, 10:26 am
  #915  
 
Join Date: Nov 2014
Location: NY
Programs: OZ DMPL,KE MC, AA EXP ,IHG SPIREAMB , HYATT DMD
Posts: 22
link please ?
bargainlover is offline  

Thread Tools
Search this Thread