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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
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Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
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Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 9:37 am
  #751  
 
Join Date: Oct 2013
Location: DCA
Programs: DL, SPG, Marriott, HH
Posts: 22
I booked a flight on all UA metal (with this deal) and was able to select my seats. I received the first email with a 6 digit confirmation number. Will I receive a second email if I get it confirmed?

Also, (call me greedy), but I booked another trip via the deal but on a code share partner. Any ideas on how long that will take to be confirmed (fingers crossed)?

Thanks!
bigcheese202 is offline  
Old Feb 11, 15, 9:38 am
  #752  
 
Join Date: Apr 2005
Location: IND
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Posts: 1,297
I booked one... over/under on how long it takes UA to start calling us to cancel?
LucWise is offline  
Old Feb 11, 15, 9:38 am
  #753  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Why can't I change seats or cancel online? It says I was ticketed and confirmed all on UA metal
FlyHigh23 is offline  
Old Feb 11, 15, 9:38 am
  #754  
 
Join Date: Jun 2013
Location: FRA/MUC/NUE
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Posts: 315
Originally Posted by bigcheese202
I booked a flight on all UA metal (with this deal) and was able to select my seats. I received the first email with a 6 digit confirmation number. Will I receive a second email if I get it confirmed?

Also, (call me greedy), but I booked another trip via the deal but on a code share partner. Any ideas on how long that will take to be confirmed (fingers crossed)?

Thanks!
logg in online with the code.
I did not get the confirmation mail, but in the receipt online it says i am ticketed, so i just sent it manually to my self.
FlyingLasse is offline  
Old Feb 11, 15, 9:38 am
  #755  
 
Join Date: Feb 2015
Posts: 1
Some mentioned it may work with other airlines as well. any idea which website? I tried several, including expedia.dk and impossible to find the same deals
artinvoyage is offline  
Old Feb 11, 15, 9:38 am
  #756  
 
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 810
Originally Posted by benzemalyonnais
Gary killed this not because he brought UAs attention to it but because 10000000 more people got in on it as a result. Now the chances of it being honored are less because Uniteds loss is greater. UA could honor 1000 tickets, maybe 5000 but not the number that are being booked.

How do you the number of sold tickets? It is the same like last year when DL had domestic F flights for less than $100. Everyone thought that DL wouldnt honor them because of the number of sold tickets.
B747forever is offline  
Old Feb 11, 15, 9:38 am
  #757  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 17,055
Originally Posted by BillyBaloney
Dimwit bloggers killed both deals.
Originally Posted by izzik
Find me a blogger with an original "trick" that they discovered and tested on their own.
But a good blogger is an "aggregator." How many blogs are you going to read? I want to read the guys who are keeping a close eye on the latest developments in the ff world for me. You snooze you lose.

Would it be better for us if bloggers didn't exist? Maybe, maybe not. But the world is the way it is. The blogs aren't going away. You might as well make them work for you.
iahphx is offline  
Old Feb 11, 15, 9:38 am
  #758  
 
Join Date: Jul 2010
Location: BOS, SLC, LAX
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Posts: 3,933
Originally Posted by benzemalyonnais
Gary killed this not because he brought UAs attention to it but because 10000000 more people got in on it as a result. Now the chances of it being honored are less because Uniteds loss is greater. UA could honor 1000 tickets, maybe 5000 but not the number that are being booked.
Not at all true. There are potential $5k losses per ticket here. Even with 50 tickets that's $250k.

UA will either (a) honor because the law forces them to to, and in my opinion it does, at least for fares to the US* or (b) not honor.

*Disclaimer: This is not legal advice.
DWFI is offline  
Old Feb 11, 15, 9:38 am
  #759  
 
Join Date: Feb 2011
Programs: Star Alliance
Posts: 12
Although I am late to the game, and the deal is likely over...

What am I missing?! I don't have a 'Denmark' option in the top, right dropdown list on the United website. Only 'D' country is Dominican. ....
akandt is offline  
Old Feb 11, 15, 9:39 am
  #760  
 
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,654
Originally Posted by onfo
Anyone happen to book refundable tickets? wondering if that would have broken it. i doubt it would have based on the apparent source of the error.
Pretty sure most everyone is in full F -- at least my LH tickets are. I'm wondering if changes will be honored
DC777Fan is offline  
Old Feb 11, 15, 9:39 am
  #761  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
I see an extra charge for USD $80 on my Chase activity. I was thinking this was the 80DKK booking fee but the other charge on there adds to the total...is this a temp charge?
FlyHigh23 is offline  
Old Feb 11, 15, 9:39 am
  #762  
 
Join Date: Sep 2011
Location: YUL
Programs: AC Altitude -.006k
Posts: 895
UA London to US DDK$385(USD$70) one way

when you google UA top links are references to this error fare on Business Insider and Blomberg!
WhiteYUL is offline  
Old Feb 11, 15, 9:40 am
  #763  
 
Join Date: Feb 2014
Programs: TK Elite+
Posts: 80
can anyone reserve seats? can do it for the non-codeshare LH segments LHR-FRA-LHR on lufthansa.com, but cant do it for the long haul UA codeshare, operated by UA. Cant make seat reservaitons on united.com?
trello is offline  
Old Feb 11, 15, 9:40 am
  #764  
 
Join Date: Aug 2008
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My ticket receipt shows that the apd is paid
Culture Guru is offline  
Old Feb 11, 15, 9:40 am
  #765  
 
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,654
Originally Posted by B747forever
How do you the number of sold tickets? It is the same like last year when DL had domestic F flights for less than $100. Everyone thought that DL wouldnt honor them because of the number of sold tickets.
Significant number of DL F seats are upgrades near departure. Getting revenue on a one-off mistake might've actually been a net profit for DL (long term theoretically not profitable because loyal customers will be upset about upgrade %). Most likely anyone who wanted to buy an F ticket in advance was still able to do so...
DC777Fan is offline  

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