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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
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Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 9:20 am
  #691  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,482
Originally Posted by Coolers
It doesn't really matter when you'll be quoted and charged in GBP.
On the BA site (and any other site that folks on this thread have shared), sure. But since UA basically allows you select your currency of choice, that's where the hole happened.

But it's "available" everywhere in the sense that were you able to price any currency you desire it'll allow it--and that's why ITA is showing it on basically every carrier.

So: Who maintains the global currency conversion tables?
CLEguy is offline  
Old Feb 11, 15, 9:21 am
  #692  
 
Join Date: Jun 2013
Posts: 527
Originally Posted by sonofzeus
Input your res locator and last name on .bomb. (enter)
Click on "add email and send receipt"
Add email address. (enter)
Via email, you'll get a full receipt with eticket numbers if they've been issued.
The option to "add email and send receipt" doesn't appear if you haven't yet been ticketed.
aradisc is offline  
Old Feb 11, 15, 9:21 am
  #693  
 
Join Date: Feb 2005
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I didn't take part in this deal - I definitely would have jumped in but I missed it by a matter of minutes - and I don't want to sound like a sourpuss...but I reckon UK Air Passenger Duty might just ruin this deal. United will go bankrupt if they honour this - the cost of these flights doesn't even cover the true cost of APD in premium cabins!!! Just my thought...
Strawb is offline  
Old Feb 11, 15, 9:21 am
  #694  
 
Join Date: Jun 2013
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Originally Posted by pcooney10
Can you elaborate? i am having trouble getting ticketed. Thanks.
Can you post a screenshot what yours is showing?

Still showing "Ticketed and confirmed" for me on both LH.com as well as united.com
FlyingLasse is offline  
Old Feb 11, 15, 9:21 am
  #695  
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Originally Posted by iahphx

BTW, just yesterday we had a decent deal on the hotel deals thread with Expedia offering about 35 bucks a night off hotels. It was in a boring deals thread, and everything was going fine. Then somebody made a big deal about it, it made the blogs, and was dead in hours. And now there's some question whether Expedia will cancel ALL the reservations.

Dimwit bloggers killed both deals.
BillyBaloney is offline  
Old Feb 11, 15, 9:22 am
  #696  
 
Join Date: Mar 2005
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Originally Posted by FlyIgglesFly
If it's a currency conversion error, then this is similar to the ex-RGN fare, no? They messed it up and had the wrong conversion to kyat entered. Airlines were forced to eat that.
Shame LX never got the memo on that one...
cmdsea is offline  
Old Feb 11, 15, 9:22 am
  #697  
 
Join Date: May 2010
Posts: 266
Originally Posted by tsz
Europe use DD/MM/YYYY
I tried that too and just wouldn't work
Kadence is offline  
Old Feb 11, 15, 9:23 am
  #698  
 
Join Date: Jan 2010
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Originally Posted by galego
People are actually getting charged?

Using my British AmEx, I "bought" a flight on United.com about an hour ago........ Nothing showing as pending on my account

Bought a coffee about 2 minutes ago.... the pending charge is already there

:/
Yes, I got charged. $1 test authorization, $40 USD online booking fee, and $75 USD for the ticket. My Amex app alerted me three times, as well as for the foreign charge.
redii is offline  
Old Feb 11, 15, 9:23 am
  #699  
 
Join Date: Jul 2007
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Posts: 155
Originally Posted by RTW1
No you didn't otherwise you would have never posted a screenshot that stated you will be booked in GBP...
As others did, but if you select Denmark as billing you will be converted to DKK ! try it. They are using BA's internal currency converter. The exception is that BA's website does not show you a fare breakdown in DKK like United's website did. But trust me, it's this way once you select Denmark as billing country.
Dan98 is offline  
Old Feb 11, 15, 9:23 am
  #700  
 
Join Date: Feb 2012
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Still did not get LX to confirm... Does anyone legit have an LX ticket #?
mbwmbw is offline  
Old Feb 11, 15, 9:24 am
  #701  
 
Join Date: Jan 2010
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We booked a couple of flights all for around 500DKK per ticket. All got ticketed...so what now?
kevinflyaway is offline  
Old Feb 11, 15, 9:24 am
  #702  
 
Join Date: Aug 2011
Posts: 469
Originally Posted by Dan98
Buddy, that's the whole idea. Their exchange rate is wrong, this is why we are writing these posts in the first place. I know the actual exchange rate.
But you'll be charged in GBP...
FFlyerCDG is offline  
Old Feb 11, 15, 9:24 am
  #703  
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Originally Posted by aradisc
The option to "add email and send receipt" doesn't appear if you haven't yet been ticketed.
Fair enough.

I guess we've been ticketed.

Woohoo!!
sonofzeus is offline  
Old Feb 11, 15, 9:25 am
  #704  
 
Join Date: Nov 2009
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This thread is going crazy... everytime i finish a page, there are 5 more already

The first day I don't check FT or Twitter and this comes up!!

Good luck you all
topcat_dcx is offline  
Old Feb 11, 15, 9:25 am
  #705  
 
Join Date: Oct 2011
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I predict 2,000 posts by tomorrow this time and no word from UA.
mlqsko is offline  

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