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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

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Old Mar 16, 15, 6:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: drewguy
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If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
§ 399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/...ia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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Old Feb 11, 15, 8:26 am
  #466  
 
Join Date: Oct 2007
Location: TBD
Posts: 799
FYI, mine just ticketed, so keep checking.
onfo is offline  
Old Feb 11, 15, 8:26 am
  #467  
 
Join Date: Jul 2013
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Posts: 305
I booked LHR-IAD-DEN-OMA (stopover) OMA-DEN-OGG (Destination) OGG-DEN-OMA for $80/each in first the whole way.

You can have a lot of fun with multiple destinations on this one...
Nehawk is offline  
Old Feb 11, 15, 8:26 am
  #468  
 
Join Date: Jan 2013
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Confirmed?

Hey i have a question.

I remember there is a law about ticketed issued thru US.. That even by a mistake fare, they cant cancel the tickets.
I remember i booked the flights with alitalia to NYC for 60usd, but the honored it.

How is it in this case?
Michael Myshu is offline  
Old Feb 11, 15, 8:27 am
  #469  
 
Join Date: Aug 2011
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Posts: 215
Booked and got the confirmed on receipt. On the same boat as most people and assuming these will not be honored, but it was fun to finally be part of the party!
LordByran is offline  
Old Feb 11, 15, 8:27 am
  #470  
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Originally Posted by hhhhkk View Post
denmark is gone in the country list...
rufflesinc is offline  
Old Feb 11, 15, 8:27 am
  #471  
 
Join Date: Nov 2010
Location: PHL - Go Flyers!
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Posts: 564
Same as above - Denmark is now removed from the drop down. Also, any tender (cc, WU, cash) reprices. Best of luck to those who got in on this!
medichill is offline  
Old Feb 11, 15, 8:27 am
  #472  
 
Join Date: Aug 2013
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Originally Posted by Michael Myshu View Post
Hey i have a question.

I remember there is a law about ticketed issued thru US.. That even by a mistake fare, they cant cancel the tickets.
I remember i booked the flights with alitalia to NYC for 60usd, but the honored it.

How is it in this case?
Should be DOT
KiteM is offline  
Old Feb 11, 15, 8:27 am
  #473  
 
Join Date: Jan 2015
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Programs: Aeroplan
Posts: 166
Originally Posted by Michael Myshu View Post
Hey i have a question.

I remember there is a law about ticketed issued thru US.. That even by a mistake fare, they cant cancel the tickets.
I remember i booked the flights with alitalia to NYC for 60usd, but the honored it.

How is it in this case?
I hope they keep it, but i think because it only worked for most people if you kept the country billing as Denmark, they could say that's not accurate and cancel the tickets.. If i was them that's what i would do. (but i hope they don't haha)
abari is offline  
Old Feb 11, 15, 8:27 am
  #474  
 
Join Date: Dec 2014
Location: ORD
Programs: AA EXP
Posts: 160
Just don't change the billing code to US.... Confirmed & Ticketed. Just got a confirmation email with Tix #'s! Cheers
trapped is offline  
Old Feb 11, 15, 8:28 am
  #475  
 
Join Date: Sep 2011
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Yep.
On ua.com Denmark is not on the country list anymore.
Forrest Bump is offline  
Old Feb 11, 15, 8:28 am
  #476  
 
Join Date: Dec 2009
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Originally Posted by miffSC View Post
Well, I guess when it shows up as a headline on a Google search for UA - and Business Insider posts this with 'How To' pictures... bound to be dead.
*facepalm*
HansGolden is offline  
Old Feb 11, 15, 8:28 am
  #477  
 
Join Date: Jun 2011
Location: Florida
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Posts: 495
I missed this.... dangit!

Anyway to set alerts on FT for these type of threads? Cant believe I got the last delta one... and missed this

Edit- congrats to all of you who snagged tickets
Westin is offline  
Old Feb 11, 15, 8:28 am
  #478  
 
Join Date: Aug 2012
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Originally Posted by KiteM View Post
Seems to be dead
Anybody can still book?

PS: on my invoice total is in 1.800DKK
I will show it to my CC if they want to debit more
Originally Posted by aviators99 View Post
Not that it necessarily means anything, but the pre-auth to my Amex was at the quoted (low) price.
In case they charge more, you can easily demonstrate the "correct" amount showing the email you've received when booked your itinerary! With that you can easily apply for a charge back with your bank!
Paul4Travel is offline  
Old Feb 11, 15, 8:28 am
  #479  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 949
So flying a 777 in global first with a companion, is it best to have the two seats in the middle or the two by the window?
trouble747 is offline  
Old Feb 11, 15, 8:28 am
  #480  
 
Join Date: Sep 2002
Location: ATL
Posts: 3,219
We got 5 ticketed so far.

Including one LRH-SFO-SYD-LAX-ORD-LRH. Planning to get off at ORD and use BA miles for a cheap AA flight back to ATL.
Tummy is offline  

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