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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
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Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 5:12 am
  #31  
 
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 963
Originally Posted by Tracebuzta
On the united site?
Yup! booked LHR-LAX-MAN and the LAX-MAN gave me LH F as an option
AndrewT84 is offline  
Old Feb 11, 15, 5:14 am
  #32  
 
Join Date: May 2012
Location: C6 and C3
Programs: *Gold, ST Elite, OW sapphire
Posts: 102
sop happy to be awake to read this thread
pmdg7444 is offline  
Old Feb 11, 15, 5:15 am
  #33  
 
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,234
How many should i buy? Lol.
ArizonaGuy is offline  
Old Feb 11, 15, 5:16 am
  #34  
 
Join Date: Feb 2011
Location: Washington D.C. via Sao Paulo via Houston via Washington D.C. via Boston via New York
Posts: 1,172
anyway around the danish billing address?
macdonaldj2 is offline  
Old Feb 11, 15, 5:18 am
  #35  
 
Join Date: Mar 2012
Posts: 74
Prices show up 450-600 DKK but still requiring Denmark address for me.
Wheatbackpenny is offline  
Old Feb 11, 15, 5:18 am
  #36  
 
Join Date: Nov 2011
Posts: 38
LHR-SFO-HNL-EWR-LHR
539DKK
12OCT-19OCT15
Not tkted yet... crossing my fingers
FredEX17 is offline  
Old Feb 11, 15, 5:19 am
  #37  
dsf
 
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: BA silver
Posts: 1,597
Have LHR-EWR-LHR in Sept, and LHR-LAX-SFO-HNL-SFO-LHR booked (in F) for Jan 2016. Both ticketed. Thanks a million OP! ^^^
dsf is offline  
Old Feb 11, 15, 5:20 am
  #38  
 
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,234
Originally Posted by macdonaldj2
anyway around the danish billing address?
Leave the US address as the address on the credit card - 123 Main St, Anytown, SomeState, 12345. Or whatever your country's address is. But set the country to Denmark. And obviously the purchase country is Denmark. Should work perfectly.

Sails through. It's more important that most of the data matches, not 100% matches. And if you use a Chase card, that verified by visa crap gets a pass since Chase doesn't participate in that.
ArizonaGuy is offline  
Old Feb 11, 15, 5:21 am
  #39  
 
Join Date: Jan 2009
Location: Bellevue, WA
Programs: UA
Posts: 281
LHR-HNL booked!
jyflyer is offline  
Old Feb 11, 15, 5:21 am
  #40  
 
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
One booked...well, reservation processing.
FlyIgglesFly is offline  
Old Feb 11, 15, 5:21 am
  #41  
 
Join Date: Dec 2009
Location: ANC
Posts: 5,413
low but not as low prices available to asia/aust
belfordrocks is offline  
Old Feb 11, 15, 5:21 am
  #42  
 
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,701
Thanks to the OP. Booked 5 of these, one to SCL, one to LIM, one to SDQ, one to HNL and one regular one to BOS.

Now that it's on the blogs it will die shortly and will be booked by 10,000 people.
benzemalyonnais is offline  
Old Feb 11, 15, 5:21 am
  #43  
 
Join Date: Apr 2011
Location: BRU
Posts: 134
Originally Posted by raporot
any routes avoiding US?
I've seen LON-YVR priced for <40 USD on the Matrix, but not sure where to book these. United won't sell them as direct flights, not even on Air Canada. Anyone have any idea how I could make these show up on United.com (or whether any other site would let me book these)?
Avnu is offline  
Old Feb 11, 15, 5:22 am
  #44  
 
Join Date: Sep 2005
Posts: 1,643
It will be interesting to see how this one plays out... Time to sit back and relax for now.. Is it too early for popcorn?
view is offline  
Old Feb 11, 15, 5:22 am
  #45  
 
Join Date: Apr 2006
Posts: 103
I bought two, LHR-SFO in Sep and LHR-WAS in Nov, both ticketed and for each there are two charges on my CC, €65 and €33.

Let's see how this plays out.
irishbcn is offline  

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