Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 2015, 11:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
§ 399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Print Wikipost

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 12, 2015, 3:44 pm
  #2986  
 
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
I hope there is an update soon, I can't stand this FOX Business channel. There is marriage counseling on there now.
benzemalyonnais is offline  
Old Feb 12, 2015, 3:44 pm
  #2987  
 
Join Date: Apr 2010
Posts: 445
Originally Posted by benzemalyonnais
I hope there is an update soon, I can't stand this FOX Business channel. There is marriage counseling on there now.
The Vermont Teddy bear is more expensive than "our" flights!
kexbox is offline  
Old Feb 12, 2015, 3:46 pm
  #2988  
 
Join Date: Jan 2013
Location: MUC/SFO/GDN
Posts: 109
Fox material was already aired a bit past 5PM, but nothing interesting, just opinions from some people.

BTW If I read here again about Denmark address/billing issues, and European anti country discrimination laws I'm gonna shoot myself.
Tsun is offline  
Old Feb 12, 2015, 3:48 pm
  #2989  
 
Join Date: Jun 2013
Location: FRA/MUC/NUE
Programs: M&M SEN, Starbucks Gold
Posts: 315
God this is like the lottery.

Someone get me popcorn please.
FlyingLasse is offline  
Old Feb 12, 2015, 3:50 pm
  #2990  
Suspended
 
Join Date: Dec 2014
Posts: 8,460
But DOT can't take long b/c some folks probably booked tickets for Feb or early March. Once those dates pass, DOT obviously can't make United honor those expired tickets.
TMM1982 is offline  
Old Feb 12, 2015, 3:51 pm
  #2991  
 
Join Date: Mar 2009
Location: TRI/WAS/CLT
Programs: HH Diamond, Marriott Gold,Hyatt Diamond
Posts: 351
Vote Now on Fox Business the Gerri Willis Report:

First class from London for 50 bucks? BIG mistake, says United Airlines. Should United honor its ticket price mistake?
Tell us below what YOU think! Vote at www.GerriWillis.com
kmwjes is offline  
Old Feb 12, 2015, 3:54 pm
  #2992  
 
Join Date: Jun 2013
Location: FRA/MUC/NUE
Programs: M&M SEN, Starbucks Gold
Posts: 315


hahahah
FlyingLasse is offline  
Old Feb 12, 2015, 3:54 pm
  #2993  
Hyatt Contributor Badge
 
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,307
Originally Posted by sonofzeus
I just received a callback from the DOT after I called the number I shared upthread and left a detailed message.

I was told that complaints that include the info outlined on the website, comments, and supporting documents can be sent to:

[email protected]
i can't remember for sure but wasn't that the person at the DOT that took care of the RGN investigation?
synd is offline  
Old Feb 12, 2015, 3:55 pm
  #2994  
 
Join Date: Feb 2015
Posts: 3
Originally Posted by kmwjes
Vote Now on Fox Business the Gerri Willis Report:

First class from London for 50 bucks? BIG mistake, says United Airlines. Should United honor its ticket price mistake?
Tell us below what YOU think! Vote at www.GerriWillis.com
88% say yes.
Joe Swanson is offline  
Old Feb 12, 2015, 3:55 pm
  #2995  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,094
Originally Posted by TMM1982
But DOT can't take long b/c some folks probably booked tickets for Feb or early March. Once those dates pass, DOT obviously can't make United honor those expired tickets.
US DOT can fine and collect on the fines on such tickets.

More than one is scheduled to fly on these tickets tomorrow. Even UA's LHR-IAD route has a couple for tomorrow.
GUWonder is offline  
Old Feb 12, 2015, 3:55 pm
  #2996  
 
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,450
Originally Posted by kmwjes
Vote Now on Fox Business the Gerri Willis Report:

First class from London for 50 bucks? BIG mistake, says United Airlines. Should United honor its ticket price mistake?
Tell us below what YOU think! Vote at www.GerriWillis.com
Too funny....88% think they should honor it. How many of the voters are from FT?

I don't think Jeffy cares what people think otherwise we would have MM lifetime benefits restored to what they were, better service, better food, etc etc etc
cruisr is offline  
Old Feb 12, 2015, 3:56 pm
  #2997  
 
Join Date: Mar 2008
Location: Copenhagen
Posts: 19
DOT is having server issues. whenever i try to submit my complaint i get "The server is experiencing unexpected traffic. Please try uploading your complaint later. We apologize for the inconvenience."
hooey is offline  
Old Feb 12, 2015, 3:57 pm
  #2998  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: 60137
Posts: 10,499
Originally Posted by kmwjes
Vote Now on Fox Business the Gerri Willis Report:

First class from London for 50 bucks? BIG mistake, says United Airlines. Should United honor its ticket price mistake?
Tell us below what YOU think! Vote at www.GerriWillis.com
Would not register on Chrome.

Had to use FF.

Also send message to Geri: #ReinstateMyPNR
sonofzeus is offline  
Old Feb 12, 2015, 3:58 pm
  #2999  
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,301
Once again NEVER trust FOX News, and their balant lies. The 5pm DOT announcement was once again just a stunt to attract viewers to their crappy show.
LH4116 is offline  
Old Feb 12, 2015, 3:59 pm
  #3000  
Hyatt Contributor Badge
 
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,307
useless update by GerriWillis Fox News. pretty much their update tweet is :

.@USDOT tells us decision on whether @united must honor those ultra-low fares will be based on your complaints here: http://www.dot.gov/airconsumer/file-consumer-complaint
like we had not figured that one out before... lol but at least its drawing attention to the mistake and putting pressure on UA
synd is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.