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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
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Last edit by: drewguy
If you've never gone through this process read this before posting!
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DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
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Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
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[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 7:18 am
  #226  
 
Join Date: Jul 2008
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This is showing on ITA on many carriers....
tfc3rid is offline  
Old Feb 11, 15, 7:18 am
  #227  
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Originally Posted by qtpinoy54 View Post
Too bad no OW airlines to book with...
Just so ... I am weeping quietly in a corner, as a need a good TP earner later this year to renew Gold.
T8191 is offline  
Old Feb 11, 15, 7:19 am
  #228  
 
Join Date: Apr 2006
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Credit Card Billing Address

On the UA web site one must fill in the Billing Address of the credit card. What kind of solution do you guys have to avoid lying and report a fictitious address in Denmark? Otherwise only people with a Danish Credit Card can book this offer with telling the truth.
Terbang is offline  
Old Feb 11, 15, 7:19 am
  #229  
 
Join Date: Jan 2010
Posts: 677
Originally Posted by Adam1222 View Post
the next question is where are people going to credit these!
Crediting (at least LH) to A3 gives 300%. Combine that with their new together accounts (for elites) and you could really start amassing a lot of A3 miles (and get *G status with a couple of these flights).
A3 offers 90K business class awards to Europe - and they will still book on US as well.
runfit is offline  
Old Feb 11, 15, 7:19 am
  #230  
dsf
 
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Originally Posted by mechteach View Post
When I checked the fare rules, I didn't see anything about being fully refundable (or any details at all). Any links to that? Thanks!
For 2 of my reservations I decided to pony up the extra 22DKK offered to make mine fully flex
dsf is online now  
Old Feb 11, 15, 7:19 am
  #231  
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Join Date: Apr 2006
Location: YTZ
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Originally Posted by HansGolden View Post
Booked LHR-ORD-ICT//ICT-DEN-IAD-LHR 3x in F, 4x in C. Thanks, CehofskiMD!

I tried a number of different CCs before I got one that worked. Finally got an Amex Plat to work on the 3xF. Then even after clearing cookies and starting new session, Amex Plat would work on 4xC. Switched CCs to Amex SPG and it worked. (I tried half a dozen times with Plat, so I think it's causation not just correlation, though don't know precise causation.) I couldn't get any Chase or Citi cards to work. Used above-mentioned proper billing address (no place to put state) while leaving Denmark as country. Just did 1area-code-number leaving Denmark as country on contact number.
I had no problem with my Canadian Amex. Put my contact phone number as Canada.
briantoronto is offline  
Old Feb 11, 15, 7:20 am
  #232  
 
Join Date: Feb 2013
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Originally Posted by aradisc View Post
Some data aggregator is going to be in deep doo doo. This isn't the airlines fault and they're going to be pissed.
Wouldn't this be a best-case scenario? If the airlines can go after some conversion firm or whatever as a class it might be easier than chasing down individual pax.
arlflyer is offline  
Old Feb 11, 15, 7:20 am
  #233  
 
Join Date: Jan 2009
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Given that the fare minus fees and taxes is negative, will they take 11 times that negative number of miles away if I credit to UA?
lhrsfo is offline  
Old Feb 11, 15, 7:20 am
  #234  
 
Join Date: Mar 2007
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First two tickets went through OK, third one now reprices for $80 to $9000
largeeyes is offline  
Old Feb 11, 15, 7:22 am
  #235  
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Originally Posted by Terbang View Post
On the UA web site one must fill in the Billing Address of the credit card. What kind of solution do you guys have to avoid lying and report a fictitious address in Denmark? Otherwise only people with a Danish Credit Card can book this offer with telling the truth.
I put my current address with postal code. My phone number was set to Canada.

Just left the country dropdown to Denmark.
briantoronto is offline  
Old Feb 11, 15, 7:22 am
  #236  
 
Join Date: Mar 2014
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Hi guys thanks for this amazing deal, let's see if they will honour it. I got the UA confirmation number, but still didn't get the e-ticket number. Can you inform how and where to look for it? Will they eventually send another e-mail with e-ticket number? Ua confirmation number is not showing on check my trip.
Thanks and finger crossed!
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Old Feb 11, 15, 7:23 am
  #237  
 
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just booked to scl

Just booked from LHR to SCL in September. Pending charges on Amex $130.

Still waiting on ticket numbers

Last edited by zgringo14; Feb 11, 15 at 7:24 am Reason: indicating not yet ticketed.
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Old Feb 11, 15, 7:23 am
  #238  
 
Join Date: Apr 2014
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Originally Posted by lhrsfo View Post
Given that the fare minus fees and taxes is negative, will they take 11 times that negative number of miles away if I credit to UA?
The airfare you paid on this itinerary totals: 37 DKK
The taxes, fees, and surcharges paid total: 462 DKK

Sooo I think I'd get 8x 37 DKK, which is $5.. I'm expecting 40 RDM off this. It may be the best 40 RDM I've ever purchased.

Originally Posted by seris7 View Post
Hi guys thanks for this amazing deal, let's see if they will honour it. I got the UA confirmation number, but still didn't get the e-ticket number. Can you inform how and where to look for it? Will they eventually send another e-mail with e-ticket number? Ua confirmation number is not showing on check my trip.
Thanks and finger crossed!
I actually have yet to get a 2nd email showing ticketed, but I've gone back into my MP account and all 3 of mine say ticketed & confirmed.
Tblack15 is offline  
Old Feb 11, 15, 7:24 am
  #239  
 
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three tickets booked and ticketed, all with LH F (09:20 EST). Thanks OP!
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Old Feb 11, 15, 7:24 am
  #240  
 
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Originally Posted by tfc3rid View Post
This is showing on ITA on many carriers....
Danish OTAs?
largeeyes is offline  

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