Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 11:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!

DOT Investigation UpdatesNews Media Updates:

-------

According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.

However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.

Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.


Tips for DOT Complaint:
  • File on DOT for every ticket number affected.
  • If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
  • If you have separate reservations, file a DOT complaint for each.
  • The DOT complaint website may take several minutes to load, depending on demand.
  • When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.

Template For Complaint:
United has unilaterally cancelled my ticket without my consent.

Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.

United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.

At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.

Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL

Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.

Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf

+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.

(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.

+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?

Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
-----
Tips for retrieving your ticket number:
  1. paste(right click copy link location first) following link into your web browser
  2. change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
  3. go to the webpage address you have just created

https://www.united.com/web/en-US/app...NRCD=2/11/2015


Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X

Breathe deep.

Congrats on all who got in.

Now comes the fun part.

1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.

2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.

3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.

4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.

5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.

6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.

7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.


7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.

8a Success (Honored) - Trip Report thread becomes very active


Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15

http://www.dot.gov/individuals/foia/office-secretary-foia-information

Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.

"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.

In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Print Wikipost

[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link

Old Feb 11, 15, 7:10 am
  #211  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 6,959
Originally Posted by jonasfischer
These tickets are so gonna get cancelled...
Better hope no one rants out to the blogs...
Already on about 6 or 7 blogs.
Booked one, got an error when trying to book my second. Did anyone find a non-ua.com site?
Adam1222 is offline  
Old Feb 11, 15, 7:10 am
  #212  
Suspended
 
Join Date: Feb 2013
Location: DCA
Posts: 7,639
Originally Posted by iahphx
Any feel for how the DOT will treat this: Americans ticketing on a Danish website? I ticketed, but I think they'll find a way to weasel out of it. The DOT will look for a reason to let them. Just like my UA "mileage ticket" in biz class (what was it, 2 miles?) to HKG.
Is it a Danish website? CC line item says "United Airlines Denm Houston US". Seems like it's being routed through the US. Also, UA manage booking website says country is US.
arlflyer is offline  
Old Feb 11, 15, 7:12 am
  #213  
 
Join Date: Jan 2015
Location: YVR, FLL/MIA
Programs: AC E75K, Aeroplan Diamond, NEXUS
Posts: 164
Holy COw! It worked!!

LHR - YVR!! Got my confirmation via email!! wooohoo!!
whatchamackallit03 is offline  
Old Feb 11, 15, 7:13 am
  #214  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 6,959
UA: NCL-EWR 600 DKK (mistaken fare)

the next question is where are people going to credit these!
Adam1222 is offline  
Old Feb 11, 15, 7:13 am
  #215  
Carlson Contributor Badge
 
Join Date: Apr 2006
Location: YTZ
Programs: Hertz & Avis PC; National EE; SPG & Hilton Gold; AC 35K (yawn)
Posts: 5,916
Booked around 8am ET two tickets:

One LHR-ZRH-ORD-BUF LX-LX-UA and BUF-ORD-FRA-LHR UA-LH-LH
One one way LHR-FRA-LAX LH LH

Had booked a LHR-FRA-EWR-YYZ and YYZ-BOS-DUB-LHR but decided to cancel it. I decided I wanted a US destination.

All ticketed.
briantoronto is offline  
Old Feb 11, 15, 7:14 am
  #216  
 
Join Date: Jun 2006
Programs: Various
Posts: 6,513
Originally Posted by bthotugigem05
Regardless if they actually end up charging the actual USD converted amount, everything I read said the fares I got are refundable anyway.
When I checked the fare rules, I didn't see anything about being fully refundable (or any details at all). Any links to that? Thanks!
mechteach is offline  
Old Feb 11, 15, 7:14 am
  #217  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 17,147
Originally Posted by arlflyer
Is it a Danish website? CC line item says "United Airlines Denm Houston US". Seems like it's being routed through the US. Also, UA manage booking website says country is US.
Yup, that's an argument. It will be interesting to see how it plays out.
iahphx is offline  
Old Feb 11, 15, 7:15 am
  #218  
 
Join Date: May 2014
Location: PNS/MOB/GPT/MSY
Programs: AA, UA, SWA, DL, Marriott Silver, Hilton Gold, Starwood GE, Club Carlson Plat, Hyatt Plat, IHG Amb
Posts: 51
I hope mine works.. Needed a one way back from LHR.. This would have done it. Used my Citi Prestige with hopeful success.. My Chase Sapphire did not work.
imprezu is offline  
Old Feb 11, 15, 7:15 am
  #219  
 
Join Date: Dec 2009
Location: ICT
Programs: Airline Independent, Hyatt Globalist, HH Diamond, Marriott Plat
Posts: 1,859
Booked LHR-ORD-ICT//ICT-DEN-IAD-LHR 3x in F, 4x in C. Thanks, CehofskiMD!

I tried a number of different CCs before I got one that worked. Finally got an Amex Plat to work on the 3xF. Then even after clearing cookies and starting new session, Amex Plat wouldn't work on 4xC. Switched CCs to Amex SPG and it worked. (I tried half a dozen times with Plat, so I think it's causation not just correlation, though don't know precise causation.) I couldn't get any Chase or Citi cards to work. Used above-mentioned proper billing address (no place to put state) while leaving Denmark as country. Just did 1area-code-number leaving Denmark as country on contact number.

ETA: The dates I checked, UA codeshares of LH flights had all discount F and C buckets (A/Z/P) zeroed out (even as the LH-coded flights had tons of space). I think LH caught on even if UA hasn't yet. Don't expect this to last long.

Last edited by HansGolden; Feb 11, 15 at 7:58 am
HansGolden is offline  
Old Feb 11, 15, 7:16 am
  #220  
 
Join Date: Jun 2013
Posts: 527
Some data aggregator is going to be in deep doo doo. This isn't the airlines fault and they're going to be pissed.
aradisc is offline  
Old Feb 11, 15, 7:16 am
  #221  
 
Join Date: Jan 2015
Location: LEJ
Posts: 35
Booked to Msp at end of October - waiting for it to ticket and hoping they will uphold the price! 532 DKK, $40 and $74.99 pending on Chase Freedom.
littledubbs is offline  
Old Feb 11, 15, 7:16 am
  #222  
 
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
Programs: Many
Posts: 4,749
United site is down for me.
bodory is offline  
Old Feb 11, 15, 7:17 am
  #223  
 
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,988
I booked 3 of these... 2 of them have already ticketed. Fingers crossed.
hungarianhc is offline  
Old Feb 11, 15, 7:17 am
  #224  
FlyerTalk Evangelist
 
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 27,287
You guys have some big ones booking with LX after the way they acted in the rangoon fiasco.

I just booked LHR-ORD-DTW, and LHR-SFO-LHR on LH F, both ticketed in minutes
rufflesinc is offline  
Old Feb 11, 15, 7:18 am
  #225  
 
Join Date: Nov 2009
Location: Trenton, NJ (PHL, EWR)
Programs: A3 Gold, BA Bronze
Posts: 1,633
Seeing my receipt, I'm terrified of future charges, but my CC show charges appropriate to what the fare was shown.
FlyIgglesFly is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.