[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link
Mar 16, 15, 6:19 am - Wikipost
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Feb 11, 15, 5:42 pm
#1891
Join Date: Aug 2008
Location: Sydney
Programs: QFF, Krisflyer, US Air DM, VelocityRewards, Hertz Gold, Hilton Gold, Accor Plat
Posts: 443
Originally Posted by mbwmbw
So, United even cancelled a LEGITIMATE ticket I purchased from LHR-ZRH... Paid for in USD and priced in USD.
Feb 11, 15, 5:44 pm
#1893
Join Date: Jul 2013
Location: BTS
Posts: 603
Originally Posted by Miami305
Let's see if we can get #UnitedSucks trending on Twitter in response to their post: https://twitter.com/united/status/565648072047603713
Feb 11, 15, 5:44 pm
#1894
Join Date: Jan 2014
Posts: 1,259
Originally Posted by Nicksterguy
I am going to sue! 
I am not sure for what but I will find a reason! I wanted to be the first person in 100 pages to say that!
I am not sure for what but I will find a reason! I wanted to be the first person in 100 pages to say that!
! Now, where's Jeff...
Feb 11, 15, 5:44 pm
#1895
Join Date: Jan 2015
Location: YYZ
Programs: Aeroplan
Posts: 167
Originally Posted by frequentflyingdutchman
A question: Any chance a DOT complaint works if the ticket hasn't been issued yet? (But I DID receive a booking confirmation and my credit card was charged).
Feb 11, 15, 5:45 pm
#1896
Join Date: Apr 2014
Posts: 19
Re: DOT Complaints.
I've never filed one before, but I wouldn't put much stock in them from a legal perspective. What I'm saying is, I don't think you will get your ticket back. UA might get fined for bad behavior by DOT, but DOT doesn't have any private party enforcement rights. Maybe someone with more experience filing DOT complaints can comment.
I've never filed one before, but I wouldn't put much stock in them from a legal perspective. What I'm saying is, I don't think you will get your ticket back. UA might get fined for bad behavior by DOT, but DOT doesn't have any private party enforcement rights. Maybe someone with more experience filing DOT complaints can comment.
Feb 11, 15, 5:45 pm
#1897
Join Date: May 2012
Location: Melbourne, Australia
Programs: VA WP, NZ *A SG
Posts: 527
It seems like there’s a really clear and established practice with mistake fares these days that eliminate the need for most of the questions/comments in this thread:
1. Mistake fare discovered, details shared in a forum like this;
2. Forum users book mistake fare, ensuring origin or destination are in US (where possible) to ensure DOT protection allowing some time before travel to deal with cancellations and subsequent DOT objections;
3. Mistake fare is quickly pulled, customers wait for airlines response;
4. Airline either honours fares (unlikely), offers compensation like nominal FF points for agreeing to cancel, changing class from premium to economy (likely) or simply cancels all bookings (very likely)
5. If bookings are cancelled customers lodge DOT objections; and
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
1. Mistake fare discovered, details shared in a forum like this;
2. Forum users book mistake fare, ensuring origin or destination are in US (where possible) to ensure DOT protection allowing some time before travel to deal with cancellations and subsequent DOT objections;
3. Mistake fare is quickly pulled, customers wait for airlines response;
4. Airline either honours fares (unlikely), offers compensation like nominal FF points for agreeing to cancel, changing class from premium to economy (likely) or simply cancels all bookings (very likely)
5. If bookings are cancelled customers lodge DOT objections; and
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
Feb 11, 15, 5:46 pm
#1899
Join Date: Jan 2011
Location: Houston, TX
Programs: Hilton Diamond
Posts: 7
Feb 11, 15, 5:47 pm
#1900
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,184
Originally Posted by teahan
I see quite a few people defending UA on the basis of it being an honest mistake, which people are trying to exploit.
Where I start to feel a bit uncomfortable is if I book a flight and accidentally reserve 1 June instead of 1 July. How far is my claim of an "honest mistake" going to get me? Such innocent mistake happen 100s of times a week and normally result in costly last minute tickets or cancelled trips. You just need to read these forums to see how airlines respond to honest customer mistakes.
Where I start to feel a bit uncomfortable is if I book a flight and accidentally reserve 1 June instead of 1 July. How far is my claim of an "honest mistake" going to get me? Such innocent mistake happen 100s of times a week and normally result in costly last minute tickets or cancelled trips. You just need to read these forums to see how airlines respond to honest customer mistakes.
Feb 11, 15, 5:48 pm
#1902
Join Date: Jul 2013
Location: BTS
Posts: 603
Originally Posted by smit0847
It seems like there’s a really clear and established practice with mistake fares these days that eliminate the need for most of the questions/comments in this thread:
1. Mistake fare discovered, details shared in a forum like this;
2. Forum users book mistake fare, ensuring origin or destination are in US (where possible) to ensure DOT protection allowing some time before travel to deal with cancellations and subsequent DOT objections;
3. Mistake fare is quickly pulled, customers wait for airlines response;
4. Airline either honours fares (unlikely), offers compensation like nominal FF points for agreeing to cancel, changing class from premium to economy (likely) or simply cancels all bookings (very likely)
5. If bookings are cancelled customers lodge DOT objections; and
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
1. Mistake fare discovered, details shared in a forum like this;
2. Forum users book mistake fare, ensuring origin or destination are in US (where possible) to ensure DOT protection allowing some time before travel to deal with cancellations and subsequent DOT objections;
3. Mistake fare is quickly pulled, customers wait for airlines response;
4. Airline either honours fares (unlikely), offers compensation like nominal FF points for agreeing to cancel, changing class from premium to economy (likely) or simply cancels all bookings (very likely)
5. If bookings are cancelled customers lodge DOT objections; and
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
Feb 11, 15, 5:49 pm
#1903
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
Originally Posted by hiima
Except if you made that mistake, you can change it.
Feb 11, 15, 5:50 pm
#1904
Join Date: Nov 2012
Posts: 1,064
Originally Posted by smit0847
I5. If bookings are cancelled customers lodge DOT objections; and
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
6. Where customers have followed 2 – 5 above, DOT objection successful, tickets restated.
There’s really no need for endless questions or people getting angry about UA cancelling the tickets – this is a very standard mistake fare process. You simple follow the steps above and benefit from the deal.
Feb 11, 15, 5:50 pm
#1905
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
Originally Posted by hiima
Except if you made that mistake, you can change it.
My mistake, I paid for it.
