Feb 11, 15, 11:49 am
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
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According to USA Today, Ben Mutzabaugh:
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
Template For Complaint:
-----
Tips for retrieving your ticket number:
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
- 02/23/15: DOT says UA does not have to honor the fare; link to DOT's full explanation (pdf)
- 02/12/15: DOT Statement
- 02/12/15: fox news mentions DOT investigation and mention update by 5:00 pm ET -- posted by xSTRIKEx6864
- 02/12/15: Fox news clip -- posted by FlyingLasse
- 02/12/15: Another clip on fox news interviewing the pointsguy -- posted by FlyingLasse
- 02/12/15: Person in charge at the dot is Alex Taday (don't bombard him with email - or we will all regret it) -- posted by sonofzeus
- 02/12/15: Fox News update: UA honoring fares will depends on complaints made at the DOT.... -- posted by synd
-------
According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
- File on DOT for every ticket number affected.
- If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
- If you have separate reservations, file a DOT complaint for each.
- The DOT complaint website may take several minutes to load, depending on demand.
- When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.
Template For Complaint:
United has unilaterally cancelled my ticket without my consent.
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Tips for retrieving your ticket number:
- paste(right click copy link location first) following link into your web browser
- change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
- go to the webpage address you have just created
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link
Feb 11, 15, 3:21 pm
#1531
Join Date: Aug 2012
Location: LHR
Programs: M&M,HH Gold,Accor Plat.,Priority Club Plat. Ambassador,Club Carlson Gold,Marriott Gold,GHA Plat.
Posts: 1,627
In my opinion, at the moment they're still trying to realize what happened (this is proved also by the fact that for several hours the rate was still available on Ita), the vastity of the deal/damages and I'm sure that they're evaluating with their legal dep. how to manage the deal.
In the next 24-48 we'll get a response.
For my legal experience, the ones who will depart within the next 15 days are litterally covered by the EU261/2004 law.
For the others, they should be obliged to honor the rate since the transaction has been completed, the amount charged and the tkt issued.
Cancelling the tkts would mean a breach of contract who will expose the airlines to several legal claims, potentially.
Consider that the effective cost for the airline is limited to the fixed costs, that in this case would not exceed 150-200$ per passenger, averagely!
Furthermore, I think that UA probably will debit the costs to the third company or they have a sort of insurance. At the end, EF are not so rare and would be a direct responsability by the airlines not to be properly covered by a professional insurance as happens for other professions!
In the next 24-48 we'll get a response.
For my legal experience, the ones who will depart within the next 15 days are litterally covered by the EU261/2004 law.
For the others, they should be obliged to honor the rate since the transaction has been completed, the amount charged and the tkt issued.
Cancelling the tkts would mean a breach of contract who will expose the airlines to several legal claims, potentially.
Consider that the effective cost for the airline is limited to the fixed costs, that in this case would not exceed 150-200$ per passenger, averagely!
Furthermore, I think that UA probably will debit the costs to the third company or they have a sort of insurance. At the end, EF are not so rare and would be a direct responsability by the airlines not to be properly covered by a professional insurance as happens for other professions!
Last edited by Paul4Travel; Feb 11, 15 at 3:26 pm
Feb 11, 15, 3:22 pm
#1532
Join Date: Jan 2013
Location: MUC/SFO/GDN
Posts: 109
Originally Posted by nsummy
You will probably still be ok. I don't know how customs & immigration is in IAH but I had a tight connection coming into ORD last year year. When I go through immigration there was a United rep there that gave me a new ticket (later time) to my destination just in case I needed it, and also a pass that got me to the front of security. I was in immigration for about 20 minutes, dropped off my bag, and made it to my gate with 10 minutes to spare. Either way you will be fine though, its on one itinerary, they will rebook you if you miss your flight.
EDIT: Nevermind, misunderstood you. I will probably give every possibility a shot - calling early, and asking at check-in. If either works - great, if not - so be it, will try to make it by running.
Last edited by Tsun; Feb 11, 15 at 3:33 pm
Feb 11, 15, 3:23 pm
#1533
Join Date: Feb 2013
Location: FLL
Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat
Posts: 409
Originally Posted by NHFL9
Yes I have one ticket issued and confirmed on LX metal with UA flight numbers.
Feb 11, 15, 3:23 pm
#1534
Join Date: Oct 2013
Location: DCA
Programs: DL, SPG, Marriott, HH
Posts: 22
I'm not a UA regular and would appreciate any clarification on booking confirmations with them here. I received the an email from UA once I clicked "buy"...but haven't received any subsequent emails. I can see my res online, but I don't have the 'export to office calendar' or change seats option that some have mentioned. Should I expect to receive a second email / am I "confirmed" or still in limbo? Thanks!
Feb 11, 15, 3:25 pm
#1538
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, Hilton Diamond
Posts: 14,953
Originally Posted by JohnnyColombia
I have a contender for third most stupid thing. A friend of mine booked Y because at £46 it was £2 cheaper than F
Feb 11, 15, 3:26 pm
#1539
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,653
Let's talk capacity ...
Lufthansa serves ~15 destinations in the USA with maybe an average of 2 flights per day to each US city between multiple frequencies and accounting for FRA, MUC and DUS. That's 60 flights per day (both directions) x 8 F seats = 480 seats per day. Accounting for UA, LX, etc (anyone able to book SQ suites btw?), we're looking at maybe 1000 seats per day in first class? Even if 25,000 people booked tickets, we're talking about 25 days worth of seats in 330 days worth of schedule--and that's assuming just about everyone booked F and not J which would be thousands of seats per day per direction.
This is a drop in the bucket in terms of capacity. Ultimately, with the exception of a few high traffic dates, I'm guessing there's not a ton of lost opportunity cost in terms of selling these tickets -- many of them would've gone out empty or available for award.
To me the key questions:
1) How many seats that are not part of UA/LH JV were booked? These should cost UA real money...
2) Does the positive PR of honoring the tickets outweigh the negatives of wanting to "protect" the premium cabins exclusivity?
3) Does UA feel any pressure from LH/LX to not have a bunch of freeloaders in their premium cabins?
4) Is the third party insured for pricing errors?
Ultimately, my completely wild guess is that UA negotiates a settlement with the DOT to allow one booking per person as multiple bookings is indicative of abuse.
Lufthansa serves ~15 destinations in the USA with maybe an average of 2 flights per day to each US city between multiple frequencies and accounting for FRA, MUC and DUS. That's 60 flights per day (both directions) x 8 F seats = 480 seats per day. Accounting for UA, LX, etc (anyone able to book SQ suites btw?), we're looking at maybe 1000 seats per day in first class? Even if 25,000 people booked tickets, we're talking about 25 days worth of seats in 330 days worth of schedule--and that's assuming just about everyone booked F and not J which would be thousands of seats per day per direction.
This is a drop in the bucket in terms of capacity. Ultimately, with the exception of a few high traffic dates, I'm guessing there's not a ton of lost opportunity cost in terms of selling these tickets -- many of them would've gone out empty or available for award.
To me the key questions:
1) How many seats that are not part of UA/LH JV were booked? These should cost UA real money...
2) Does the positive PR of honoring the tickets outweigh the negatives of wanting to "protect" the premium cabins exclusivity?
3) Does UA feel any pressure from LH/LX to not have a bunch of freeloaders in their premium cabins?
4) Is the third party insured for pricing errors?
Ultimately, my completely wild guess is that UA negotiates a settlement with the DOT to allow one booking per person as multiple bookings is indicative of abuse.
Feb 11, 15, 3:28 pm
#1541
Join Date: Jul 2011
Location: DFW
Programs: AA EXP, mid-tier with pretty much everyone else
Posts: 870
The conversations at United are twofold:
1. In the ear of DoT trying to figure out if they can get out of honoring these and
2. Legal looking over the liability clause of the contract UA has with whatever exchange rate provider they use (that apparently the IATA uses). If they can go after this 3rd party to make them whole, they'll honor the heck out of them as a "goodwill gesture" and get the exchange rate provider to make up the difference.
1. In the ear of DoT trying to figure out if they can get out of honoring these and
2. Legal looking over the liability clause of the contract UA has with whatever exchange rate provider they use (that apparently the IATA uses). If they can go after this 3rd party to make them whole, they'll honor the heck out of them as a "goodwill gesture" and get the exchange rate provider to make up the difference.
Feb 11, 15, 3:28 pm
#1542
Join Date: Jun 2014
Location: HEL
Programs: AY+ Gold (OWS)
Posts: 528
Originally Posted by bigcheese202
I'm not a UA regular and would appreciate any clarification on booking confirmations with them here. I received the an email from UA once I clicked "buy"...but haven't received any subsequent emails. I can see my res online, but I don't have the 'export to office calendar' or change seats option that some have mentioned. Should I expect to receive a second email / am I "confirmed" or still in limbo? Thanks!
"This reservation was ticketed and confirmed on Wed., Feb. 11, 2015 at X:XX a.m. Central Time."
Feb 11, 15, 3:29 pm
#1543
Join Date: Apr 2012
Programs: WN A-List Preferred & CP
Posts: 79
Originally Posted by Wozza2404
Most people who booked these fares won't have a UA account; or certainly won't have been foolish enough to enter their details if they do have an account they actually care about.
\
\
They're not going to close any accounts over this, but let's not pretend they can't figure out who you are just because you didn't enter your MP number.
Feb 11, 15, 3:29 pm
#1544
Join Date: Jan 2014
Location: DUS
Programs: DL PM (was DL DM for 3yrs), HHonors Gold, Marriott Gold
Posts: 2,052
Originally Posted by dyrewolf31
Booked at 9:55 am EST, still not ticketed
Feb 11, 15, 3:30 pm
#1545
Join Date: Apr 2009
Posts: 110
still have not received a ticket only email stating below with confirmation number
We are processing your reservation and will send you a confirmation email once this is completed. This process usually takes less than an hour; however, in rare cases it could take longer.
This was at 0830 so maybe does not look good for me.
We are processing your reservation and will send you a confirmation email once this is completed. This process usually takes less than an hour; however, in rare cases it could take longer.
This was at 0830 so maybe does not look good for me.
