[FARE GONE] DL low fares across the board
Dec 27, 2013, 9:43 am
#751
Join Date: May 2010
Location: LAX
Programs: AA LT PLT, DL 1MM, Hyatt Globalist
Posts: 206
I think those with .nl tickets send screenshots of the confirmation and credit card charge and insist that Delta Airlines UNITED STATES get involved in ticketing these reservations. Obviously DL Netherlands isn't privy to US DOT requirements.
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Dec 27, 2013, 9:46 am
#752
Join Date: Mar 2012
Location: ORD
Programs: DL DM, AS MVP Gold 100K, HHonors Diamond, Hyatt Globalist
Posts: 300
I think those with .nl tickets send screenshots of the confirmation and credit card charge and insist that Delta Airlines UNITED STATES get involved in ticketing these reservations. Obviously DL Netherlands isn't privy to US DOT requirements.
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Would the DOT have any jurisdiction as the travel originates in the US?
Dec 27, 2013, 9:46 am
#753
Join Date: Jul 2013
Location: Park View, Washington, DC
Posts: 47
For those that booked via ebookers, are you able to see the receipt section on DL.com? I booked several tickets on xp.ca and I can view the receipt for all of them, including ticket number. But one ticket i booked late in the game on ebookers (only site still allowing it to be done) shows up on DL.com, but has no receipt information. I booked this for somebody else, using their cc info and email address, so i'm waiting on confirmation if they got an email and if their card was charged, but just wanted to check and see what the consensus was here as well. thx.
My mom got a confirmation with a 006 Ticket Number from ebookers about 6 hours after booking.
Last edited by heyraffaello; Dec 27, 2013 at 9:49 am Reason: Additional Information
Dec 27, 2013, 9:55 am
#754
Join Date: May 2010
Location: LAX
Programs: AA LT PLT, DL 1MM, Hyatt Globalist
Posts: 206
Strange that ebookers in the UK had no problem getting things ticketed but something about "Delta Airlines Netherlands" is wreaking havoc.
.nl argues that they are subject only to Dutch rules...and that's BS. So if they write in their Ts&Cs that they can sell tickets to the US at any price and change the price after ticketing at their will? I don't think they can contract around the DOT with respect to tix to/from the US.
Dec 27, 2013, 10:00 am
#755
Join Date: Sep 2013
Location: CHI
Posts: 501
Also, if you're logged off of DL.com you can put the ticket number in under manage my reservation. Should come up.
Dec 27, 2013, 10:00 am
#756
Join Date: May 2013
Location: Minneapolis
Programs: Delta Gold
Posts: 15
I think those with .nl tickets send screenshots of the confirmation and credit card charge and insist that Delta Airlines UNITED STATES get involved in ticketing these reservations. Obviously DL Netherlands isn't privy to US DOT requirements.
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Maybe ask the guy from .nl who his contact is at DL Netherlands and write that person an email?
I don't blame .nl, other than for their delay in ticketing. On the other hand, if all of their ticketing is done through DL Netherlands, then maybe DL Netherlands didn't get the memo that the tix are to be honored?
Anyone heard anything back specifically from Delta?
Dec 27, 2013, 10:02 am
#757
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Dec 27, 2013, 10:05 am
#758
Join Date: Sep 2013
Location: CHI
Posts: 501
That (!) is a deal. 767?
I grabbed NYC-STT, $105. Not an amazing price, but one leg is in first, another in B. I'll net over 5k MQM and 10K RDM. Miles alone pay for the ticket.
Almost had NYC-LIH but it repriced right as I did my CC info. Ah, well, happy to get anything, really!
I grabbed NYC-STT, $105. Not an amazing price, but one leg is in first, another in B. I'll net over 5k MQM and 10K RDM. Miles alone pay for the ticket.
Almost had NYC-LIH but it repriced right as I did my CC info. Ah, well, happy to get anything, really!
Dec 27, 2013, 10:05 am
#759
Join Date: Oct 2009
Location: Currently somewhere between JFK and SYD (taking the long way)
Posts: 66
I just also sent in a complaint to Delta.com as I also received that same response from the Dutch. It is hard for me to believe that Delta would be able to get out of this one without major backlash from this community which has got to be worse than giving up a few free seats on flights that are not full. Hoping to just get a free voucher as both my flights were booked as RT same day. If not it is not the end of the world, however I still have yet to recieve a refund...
Anyone heard anything back specifically from Delta?
Anyone heard anything back specifically from Delta?
Dec 27, 2013, 10:08 am
#760
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
"We are a Dutch travel organization that operates under Dutch legislation. Our website is specifically designed for the Dutch and Belgium market.
...
Delta Airlines is the service provider in this case and is the third party that has uploaded these incorrect fares due to a computer error.
...
As it was not possible for us to print the tickets we have contacted Delta Airlines Netherlands and tried to get an exception concerning your reservation. Unfortunately Delta Airlines Netherland did not honor our requests and we have therefore refunded the money paid for your reservation.
We are very sorry for any inconvenience caused. We do understand that you refer to the US legislation but unfortunately these laws are not applicable to these reservations as they are made under Dutch legislation. We are therefore not able to process your request and to issue the tickets. Please note that we have requested the banks to process the refunds as soon as possible to reduce the impact of your inconvenience."
Dec 27, 2013, 10:09 am
#761
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I believe the answer to this is absolutely yes. You sell tickets to/from the US? Then you subject yourself to the DOT.
.nl argues that they are subject only to Dutch rules...and that's BS. So if they write in their Ts&Cs that they can sell tickets to the US at any price and change the price after ticketing at their will? I don't think they can contract around the DOT with respect to tix to/from the US.
Dec 27, 2013, 10:12 am
#762
Join Date: Mar 2012
Location: ORD
Programs: DL DM, AS MVP Gold 100K, HHonors Diamond, Hyatt Globalist
Posts: 300
I wonder how many were affected with the .nl cancellations. If Delta had said they would not honor these, I wouldn't be as irked but this is really getting to me. Am I seeing things right that they will charge € 0,45 per minute? Talk about great customer service 
Going off of what jordroz said, Delta has been helpful with the ones that were ticketed. I got one ticketed through Expedia.ca and I was able to change it to an earlier flight with no change in fare with the change fee waived. Have to give DL kudos for that. If only DL Netherlands could learn...
Going off of what jordroz said, Delta has been helpful with the ones that were ticketed. I got one ticketed through Expedia.ca and I was able to change it to an earlier flight with no change in fare with the change fee waived. Have to give DL kudos for that. If only DL Netherlands could learn...
Dec 27, 2013, 10:12 am
#763
Join Date: Mar 2013
Location: MSP
Posts: 330
I've contacted Orbitz about my Ebooker tix and after initially siding with Ebooker they are going to reach out to Delta for an exception. I can't imagine that if DL actually looks at it and hears that I WANT them refunded that they won't go ahead and grant the exception, but who the heck knows at this point.
Dec 27, 2013, 10:18 am
#765
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,115
I couldn't get in on it unfortunately, but a friend of mine got roundtrip business class JFK-PHX for $78 and change. I couldn't find a fare class on the confirmation, does anyone know what class they book into and what the mileage earning and MQD situation is?