Dec 1, 2013, 1:14 pm
Last edit by: fqtv_kraven
Please post your travels here: http://www.flyertalk.com/forum/communitybuzz/1541904-ib-ba-longhaul-error-meetup-thread.html
(FARE GONE) IB (OW): MR out of PAR, 15K miles, $435ai, 2.8cpm
Feb 11, 2014, 3:33 pm
#751
Join Date: Jan 2012
Programs: LH, KLM Blue, Delta, TK ELITE, MS GOLD, SV, IHG PLATINUM
Posts: 25
Although my first reservation under this deal "only" was DXB/DXB, it all came out fine: 1. Confirmation e-mail. 2. e-ticket with ticket # and 3. debit on my CC, the second one, encouraged by the bold, brave, and as least as, or in some cases even more, bonkers than myself, I booked a second, and now the "suicide" MR: SYD/SYD!
There was some hang-up during CC payment, but Confirmation e-mail arrived. Still 12 h later no e- ticket. The next day a copy of the reservation confirmation was mailed, detailed here:
http://www.flyertalk.com/forum/21804296-post418.html
The majority of advisers actually said: Call the airline(!)
#1. We're sorry, but our website was down yesterday. I'll return within a couple of hours to confirm your ticket - (no call). After selecting seats on MMB on ba.com (reservation still visible there) - new call
#2. We're sorry, but there seems to be a problem with your reservation. I'll personally call our central reservations office to clear this problem and call you back today, or tomorrow - (no call)
After call #16, I must admit to beeing amused at all the entertaining reasons for not beeing able to get the e-ticket: BA cancelled the flight (not my reservation!) to SYD (flight and reservation still visible on ba.com); There is not enough MCT to turn around in SYD (>5 h); Since BA is operating the flight to SYD we have to accept they cancelled your LHR-SYD segment (not on ba.com); FFP # not found; this reservation is not valid, you'll have to make a new reservation etc. etc.
About half of the calls were answered by very nice female operators, who gave me there first name and promised to call back the same or following day - nobody did. Call # 17 on Thursday, the week before Christmas, and 5 weeks after the reservation was made, Ms Axxxx, showed some empathy, said: I understand what You have gone through, I'll personally take this to my supervisor and have it all sorted out. I'll contact you by phone or mail latest beginning of next week. Call or mail? NOOO!
As this trip was due late August, I still felt no rush. Call #18 on Feb 3, more than 5 weeks since last cal, I spoke to Ms "speeking-too-fast-in-spanish-accent", who, after speaking to her supervisor, said my CC was invalid, hence the reservation also invalid, need to make new reservation, but then "propably" at another price. Asking to speak to the supervisor, I was told to get back, as she was in a meeting. Asking for her working hours, I was told she quit at 5 pm (time in Lisbon, where outsourced reservation office located 5.18 pm!) Asking to call her again next day, was encouraged to do so. Did, but only to hear supervisor busy, my CC invalid (AMEX Plat valid through Nov 2016, and used all the time since November)
A couple of days later managed to speak to Ms Ixxxxxx, who said supervisor busy, but would personally see to that my original reservation was re-instated. Sid she would call me on mobilebeginning of this week, and to my surprise did. We worked our way throug the complete reservation, and she said she would send reservation confirmation (same PNR) and e-ticket later today. e-ticket - not visible yet. Reservation- Identical to the one I got in November, with the same text in Frech as shown in my previous post 418. Will I call the airline tomorrow - You bet!
Will return with updates. For those in the same situation, this time only - Call the airline !
There was some hang-up during CC payment, but Confirmation e-mail arrived. Still 12 h later no e- ticket. The next day a copy of the reservation confirmation was mailed, detailed here:
http://www.flyertalk.com/forum/21804296-post418.html
The majority of advisers actually said: Call the airline(!)
#1. We're sorry, but our website was down yesterday. I'll return within a couple of hours to confirm your ticket - (no call). After selecting seats on MMB on ba.com (reservation still visible there) - new call
#2. We're sorry, but there seems to be a problem with your reservation. I'll personally call our central reservations office to clear this problem and call you back today, or tomorrow - (no call)
After call #16, I must admit to beeing amused at all the entertaining reasons for not beeing able to get the e-ticket: BA cancelled the flight (not my reservation!) to SYD (flight and reservation still visible on ba.com); There is not enough MCT to turn around in SYD (>5 h); Since BA is operating the flight to SYD we have to accept they cancelled your LHR-SYD segment (not on ba.com); FFP # not found; this reservation is not valid, you'll have to make a new reservation etc. etc.
About half of the calls were answered by very nice female operators, who gave me there first name and promised to call back the same or following day - nobody did. Call # 17 on Thursday, the week before Christmas, and 5 weeks after the reservation was made, Ms Axxxx, showed some empathy, said: I understand what You have gone through, I'll personally take this to my supervisor and have it all sorted out. I'll contact you by phone or mail latest beginning of next week. Call or mail? NOOO!
As this trip was due late August, I still felt no rush. Call #18 on Feb 3, more than 5 weeks since last cal, I spoke to Ms "speeking-too-fast-in-spanish-accent", who, after speaking to her supervisor, said my CC was invalid, hence the reservation also invalid, need to make new reservation, but then "propably" at another price. Asking to speak to the supervisor, I was told to get back, as she was in a meeting. Asking for her working hours, I was told she quit at 5 pm (time in Lisbon, where outsourced reservation office located 5.18 pm!) Asking to call her again next day, was encouraged to do so. Did, but only to hear supervisor busy, my CC invalid (AMEX Plat valid through Nov 2016, and used all the time since November)
A couple of days later managed to speak to Ms Ixxxxxx, who said supervisor busy, but would personally see to that my original reservation was re-instated. Sid she would call me on mobilebeginning of this week, and to my surprise did. We worked our way throug the complete reservation, and she said she would send reservation confirmation (same PNR) and e-ticket later today. e-ticket - not visible yet. Reservation- Identical to the one I got in November, with the same text in Frech as shown in my previous post 418. Will I call the airline tomorrow - You bet!
Will return with updates. For those in the same situation, this time only - Call the airline !
Feb 11, 2014, 3:37 pm
#752
Join Date: Jan 2012
Programs: LH, KLM Blue, Delta, TK ELITE, MS GOLD, SV, IHG PLATINUM
Posts: 25
You probably have waited for too long. I had similar issues with one of my reservations. Few days after making the booking I noticed that tickets haven't been issued. Initial two conversation with IB CS agent weren't very fruitful. Upon third phone call the lady took the payment over the telephone and within few minutes I received eticket.
Feb 11, 2014, 4:02 pm
#753
Join Date: Nov 2013
Location: c2
Posts: 691
As positioning and departure flights operated by BA, I called BA ORY and described coming to ORY on one PNR, OLCI:ed BP for return on another PNR - not going landside - possible? She replied: Going to Sydney on one of those Iberia tickets are You? As this was the DXB/DXB turn, I could honestly answer No. Her response: I wouldn't bet on it if I were You.
Its nominally 45 min from scheduled arrival to departure. Doesn't take much to disturb that. And it's France...
But 6 hours at ORY?? No way.Will seek other routing or take the bus from CDG
Its nominally 45 min from scheduled arrival to departure. Doesn't take much to disturb that. And it's France...
But 6 hours at ORY?? No way.Will seek other routing or take the bus from CDG
Feb 11, 2014, 4:07 pm
#754
Join Date: Nov 2013
Location: c2
Posts: 691
Although my first reservation under this deal "only" was DXB/DXB, it all came out fine: 1. Confirmation e-mail. 2. e-ticket with ticket # and 3. debit on my CC, the second one, encouraged by the bold, brave, and as least as, or in some cases even more, bonkers than myself, I booked a second, and now the "suicide" MR: SYD/SYD!
There was some hang-up during CC payment, but Confirmation e-mail arrived. Still 12 h later no e- ticket. The next day a copy of the reservation confirmation was mailed, detailed here:
http://www.flyertalk.com/forum/21804296-post418.html
The majority of advisers actually said: Call the airline(!)
#1. We're sorry, but our website was down yesterday. I'll return within a couple of hours to confirm your ticket - (no call). After selecting seats on MMB on ba.com (reservation still visible there) - new call
#2. We're sorry, but there seems to be a problem with your reservation. I'll personally call our central reservations office to clear this problem and call you back today, or tomorrow - (no call)
After call #16, I must admit to beeing amused at all the entertaining reasons for not beeing able to get the e-ticket: BA cancelled the flight (not my reservation!) to SYD (flight and reservation still visible on ba.com); There is not enough MCT to turn around in SYD (>5 h); Since BA is operating the flight to SYD we have to accept they cancelled your LHR-SYD segment (not on ba.com); FFP # not found; this reservation is not valid, you'll have to make a new reservation etc. etc.
About half of the calls were answered by very nice female operators, who gave me there first name and promised to call back the same or following day - nobody did. Call # 17 on Thursday, the week before Christmas, and 5 weeks after the reservation was made, Ms Axxxx, showed some empathy, said: I understand what You have gone through, I'll personally take this to my supervisor and have it all sorted out. I'll contact you by phone or mail latest beginning of next week. Call or mail? NOOO!
As this trip was due late August, I still felt no rush. Call #18 on Feb 3, more than 5 weeks since last cal, I spoke to Ms "speeking-too-fast-in-spanish-accent", who, after speaking to her supervisor, said my CC was invalid, hence the reservation also invalid, need to make new reservation, but then "propably" at another price. Asking to speak to the supervisor, I was told to get back, as she was in a meeting. Asking for her working hours, I was told she quit at 5 pm (time in Lisbon, where outsourced reservation office located 5.18 pm!) Asking to call her again next day, was encouraged to do so. Did, but only to hear supervisor busy, my CC invalid (AMEX Plat valid through Nov 2016, and used all the time since November)
A couple of days later managed to speak to Ms Ixxxxxx, who said supervisor busy, but would personally see to that my original reservation was re-instated. Sid she would call me on mobilebeginning of this week, and to my surprise did. We worked our way throug the complete reservation, and she said she would send reservation confirmation (same PNR) and e-ticket later today. e-ticket - not visible yet. Reservation- Identical to the one I got in November, with the same text in Frech as shown in my previous post 418. Will I call the airline tomorrow - You bet!
Will return with updates. For those in the same situation, this time only - Call the airline !
There was some hang-up during CC payment, but Confirmation e-mail arrived. Still 12 h later no e- ticket. The next day a copy of the reservation confirmation was mailed, detailed here:
http://www.flyertalk.com/forum/21804296-post418.html
The majority of advisers actually said: Call the airline(!)
#1. We're sorry, but our website was down yesterday. I'll return within a couple of hours to confirm your ticket - (no call). After selecting seats on MMB on ba.com (reservation still visible there) - new call
#2. We're sorry, but there seems to be a problem with your reservation. I'll personally call our central reservations office to clear this problem and call you back today, or tomorrow - (no call)
After call #16, I must admit to beeing amused at all the entertaining reasons for not beeing able to get the e-ticket: BA cancelled the flight (not my reservation!) to SYD (flight and reservation still visible on ba.com); There is not enough MCT to turn around in SYD (>5 h); Since BA is operating the flight to SYD we have to accept they cancelled your LHR-SYD segment (not on ba.com); FFP # not found; this reservation is not valid, you'll have to make a new reservation etc. etc.
About half of the calls were answered by very nice female operators, who gave me there first name and promised to call back the same or following day - nobody did. Call # 17 on Thursday, the week before Christmas, and 5 weeks after the reservation was made, Ms Axxxx, showed some empathy, said: I understand what You have gone through, I'll personally take this to my supervisor and have it all sorted out. I'll contact you by phone or mail latest beginning of next week. Call or mail? NOOO!
As this trip was due late August, I still felt no rush. Call #18 on Feb 3, more than 5 weeks since last cal, I spoke to Ms "speeking-too-fast-in-spanish-accent", who, after speaking to her supervisor, said my CC was invalid, hence the reservation also invalid, need to make new reservation, but then "propably" at another price. Asking to speak to the supervisor, I was told to get back, as she was in a meeting. Asking for her working hours, I was told she quit at 5 pm (time in Lisbon, where outsourced reservation office located 5.18 pm!) Asking to call her again next day, was encouraged to do so. Did, but only to hear supervisor busy, my CC invalid (AMEX Plat valid through Nov 2016, and used all the time since November)
A couple of days later managed to speak to Ms Ixxxxxx, who said supervisor busy, but would personally see to that my original reservation was re-instated. Sid she would call me on mobilebeginning of this week, and to my surprise did. We worked our way throug the complete reservation, and she said she would send reservation confirmation (same PNR) and e-ticket later today. e-ticket - not visible yet. Reservation- Identical to the one I got in November, with the same text in Frech as shown in my previous post 418. Will I call the airline tomorrow - You bet!
Will return with updates. For those in the same situation, this time only - Call the airline !
and now, be brave and entrust you to such employees at FL 350
what was the cost of all those calls? They should definitely refund it to you...
Feb 11, 2014, 8:07 pm
#755
Join Date: Apr 2010
Location: CUR
Posts: 2,170
No sir, a coupon holds only 4 flights (this simply continued from back in the paper ticket days). 2 ticket numbers are issued for these IB trips (even yours.)
Feb 11, 2014, 10:38 pm
#756
Join Date: Nov 2013
Location: c2
Posts: 691
Feb 12, 2014, 3:58 am
#757
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,075
As per phone costs: Almost nil, there's a toll-free number to IB reservations, so hard to claim refund. Time consumed will be written off, regarding the ticket price of €426
Feb 19, 2014, 1:50 am
#758
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
just checking if any of the flyers had any issue with irregular flights/operational issues while flying. Due to recent BA/IB schedule changes I have now a tight connection in LHR.
Just wanted to know how competent and helpful is IB/BA dealing with such issues.
Just wanted to know how competent and helpful is IB/BA dealing with such issues.
Feb 19, 2014, 7:35 am
#759
Join Date: Aug 2011
Posts: 469
What are those schedule changes ? Which flights are involved ?
Feb 19, 2014, 7:44 am
#760
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
Most of my flights have changed schedule - 15 mins or so. Most drastic was a 1 hour change for my SIN flight.
I think most of the time I see transit in LHR around 1:45 mins, except once when it is only 1:15. I am coming from SIN at 5:05 and connecting to MAD at 06:20.
I think most of the time I see transit in LHR around 1:45 mins, except once when it is only 1:15. I am coming from SIN at 5:05 and connecting to MAD at 06:20.
Feb 19, 2014, 8:10 am
#761
Join Date: Aug 2011
Posts: 469
Most of my flights have changed schedule - 15 mins or so. Most drastic was a 1 hour change for my SIN flight.
I think most of the time I see transit in LHR around 1:45 mins, except once when it is only 1:15. I am coming from SIN at 5:05 and connecting to MAD at 06:20.
I think most of the time I see transit in LHR around 1:45 mins, except once when it is only 1:15. I am coming from SIN at 5:05 and connecting to MAD at 06:20.
Will have to connect twice in LHR from MAD with exactly 60 minutes... We'll see ! That's part of the game too
But I'm arriving very early from ORY and I might be able to negotiate an earlier flight if necessary... And possible
Feb 19, 2014, 8:31 am
#762
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
just wanted to check if anyone had any irregops so far...