Jun 19, 2013, 9:45 pm
Last edit by: fti
People, please edit/use the wiki so same questions are not always asked.
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
[PREM FARE GONE] RGN First class comes back again!!!!
Dec 9, 2013, 8:52 pm
#9691
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
hehe
Dec 9, 2013, 8:57 pm
#9692
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,559
Got my email as well. The title of the email was "Various complaints". Quite general.
Two PDF attachments. And I see my name is now officially listed so I guess I am being combined. Stand up and be counted!
Two PDF attachments. And I see my name is now officially listed so I guess I am being combined. Stand up and be counted!
Dec 15, 2013, 11:36 pm
#9693
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,486
IB claim
I got an IB informal claim reply from CTA about a week ago but still did not have time to properly read it. To summarise (can't guarantee accuracy as of now):
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
Dec 16, 2013, 12:02 am
#9694
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,778
I got an IB informal claim reply from CTA about a week ago but still did not have time to properly read it. To summarise (can't guarantee accuracy as of now):
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
The second point was mentioned many, many posts ago but some member had been able to generate a booking on the IB website that was in direct contradiction to this alleged rule.
The third point about FT and blog discussions is completely irrelevant.
Was your ticket issued by IB or by someone else and simply cancelled by IB?
Dec 16, 2013, 12:14 am
#9695
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
I got an IB informal claim reply from CTA about a week ago but still did not have time to properly read it. To summarise (can't guarantee accuracy as of now):
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
Dec 16, 2013, 12:59 am
#9697
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
I got an IB informal claim reply from CTA about a week ago but still did not have time to properly read it. To summarise (can't guarantee accuracy as of now):
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
A list of tariffs is on a link from that page:
https://www.otc-cta.gc.ca/eng/intern...rriers-tariffs
I can't seem to see the IB tariff?
Dec 16, 2013, 5:07 am
#9698
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,206
Dec 16, 2013, 7:57 am
#9699
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
The CTA has a page (last updated 6 December 2013) on airline tariffs: https://www.otc-cta.gc.ca/eng/air-ca...osted-websites
A list of tariffs is on a link from that page:
https://www.otc-cta.gc.ca/eng/intern...rriers-tariffs
I can't seem to see the IB tariff?
A list of tariffs is on a link from that page:
https://www.otc-cta.gc.ca/eng/intern...rriers-tariffs
I can't seem to see the IB tariff?
http://www.iberia.com/us/
Then "IB General Rules & Tariff Canada" at the bottom of the page.
Dec 16, 2013, 8:04 am
#9700
Join Date: Feb 2010
Posts: 321
I got an IB informal claim reply from CTA about a week ago but still did not have time to properly read it. To summarise (can't guarantee accuracy as of now):
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
1) IB Canadian tariff exists and contains provisions for error fares (?; would like to get it)
2) IB Canadian tariff only allows IB ticketed transatlantic fares if IB is the first carrier and this is one reason why IB claims the ticket was invalid - this is nonsense of course as all tickets were autopriced and its IB who failed to properly put the tariff rules into the system
3) They seem to know about LX case and refer to FT and other forums in a way I already saw here (probably in LX reply of case)
Once I have time to read it, I may post more depending on the circumstances.
Also, the below is a fun read in light of (1)
http://www.iberia.com/web/product.do...y=GB&market=GB
Dec 16, 2013, 9:07 am
#9701
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
I confirmed with CTA that I have the option to go through a formal complaint if mediation fails. I figured I would work my way through the logical progression. If mediation comes up with a fair result, it will be less work for everyone.
Dec 16, 2013, 9:19 am
#9702
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,206
Dec 16, 2013, 9:53 am
#9703
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
I have requested an update on my complaint against BA - as some of you may recall and unlike the gnomes, the Dilberts attempted to evade responsibility for reneging - and my ticket has never been refunded.... I want them to feel serious heat for this despicable action. CTA received that complaint in August and requested more documentation, so I forwarded them my email correspondence with Waterworld. You can imagine
But no response since then. Time for an update.
Last edited by redtailshark; Dec 16, 2013 at 11:52 am
Dec 16, 2013, 6:42 pm
#9704
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,778
It took me a while to find this too:
http://www.iberia.com/us/
Then "IB General Rules & Tariff Canada" at the bottom of the page.
http://www.iberia.com/us/
Then "IB General Rules & Tariff Canada" at the bottom of the page.
Dec 17, 2013, 9:04 am
#9705
Join Date: Feb 2010
Posts: 321
It took me a while to find this too:
http://www.iberia.com/us/
Then "IB General Rules & Tariff Canada" at the bottom of the page.
http://www.iberia.com/us/
Then "IB General Rules & Tariff Canada" at the bottom of the page.
