Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

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Sep 30, 2012, 11:34 pm

#1456

burmans

Join Date: Aug 2008

Location: Sydney

Programs: QFF, Krisflyer, US Air DM, VelocityRewards, Hertz Gold, Hilton Gold, Accor Plat

Posts: 446

Quote:

Originally Posted by chinatraderjmr

This is the 3rd time this has happened. Who's to say it won't happen another 3 times. I would not be surprised if at some point, the airlines refuse to listen to the DOT & start taking fines. It might be more expensive in the short term (which is why they have honored these fares in the past, but at some point airlines will start looking at the long term. Remember, the DOT never forced ANYONE to honor these fares in the past, they just made it the more attractive option vs paying the high fines

What makes you think DOT wont keep making it unattractive?. Really you would have thought the airlines and the TA's would have done something by now to put some controls over this.

Sep 30, 2012, 11:37 pm

#1457

31570324

Join Date: Aug 2009

Location: Germany

Posts: 1,244

Why you count so much in DOT? When Travelocity canceled the NFB2012 tickets they just said they can't do anything, thats it. Useless Organisation.

Oct 1, 2012, 12:14 am

#1458

burmans

Join Date: Aug 2008

Location: Sydney

Programs: QFF, Krisflyer, US Air DM, VelocityRewards, Hertz Gold, Hilton Gold, Accor Plat

Posts: 446

Quote:

Originally Posted by Pseudo Nim

Interesting. Nobody commented on your post, but I think you may well have nailed it. I wonder if there are any fares out of HRE...

then again, they're probably priced in USD which, I wonder, is what will eventually happen here.

I know eh? I wanted to overnight in ZRH on another fare and I was like, holy crap. I looked up Amex FHR properties and it was even more amusing

It is very interesting, may be worth monitoring as it could indicate future "opportunities"!

Oct 1, 2012, 12:15 am

#1459

Fireshaft

Join Date: Oct 2011

Posts: 8

Quote:

Originally Posted by *A Flyer

Delta won't necessarily see the RGN-HAN flight as it doesn't connect to any of their services. If you can see the flights through VN and Travelocity then you are fine.

Unfortunately, I am only able to see it on Travelocity and even it shows HAN-FRA but when I click "View" it shows the RGN-HAN. VN, which uses virtuallythere.com says it needs an e-mail address on the reservation.

Should I contact travelocity about this or VN so I can confirm booking/print e-tickets?

Thanks.

Oct 1, 2012, 12:46 am

#1460

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by 31570324

Why you count so much in DOT? When Travelocity canceled the NFB2012 tickets they just said they can't do anything, thats it. Useless Organisation.

Exactly what connection is there between the NFB code that (assumingly) 99.9% of the people here used against the T&C of that offer (being only directed to attendees of the NFB convention) and the purchase of ex RGN tickets that comply with all parts of the DOT regulation providing they touch US Soil?

Those of use from Round 1 who got their KE Tickets reinstated would probably all be in agreement that it is everything but a useless organization.

If you expect the DOT to help you with coupon codes you cheated your way to then it is indeed not the right contact point though. @:-)

Oct 1, 2012, 1:03 am

#1461

31570324

Join Date: Aug 2009

Location: Germany

Posts: 1,244

Quote:

Originally Posted by skywalkerLAX

OT: TV changed the T&C later. Before there was no word in there, that only attendees of the convention can use it, so nobody used the coupon in a way he was not allowed too.

Oct 1, 2012, 1:12 am

#1462

burmans

Join Date: Aug 2008

Location: Sydney

Programs: QFF, Krisflyer, US Air DM, VelocityRewards, Hertz Gold, Hilton Gold, Accor Plat

Posts: 446

Quote:

Originally Posted by skywalkerLAX

+1 on that, because DOT HAVE said that their regs cover mistake fares and they have shown that they are serious. They have never made that suggestion about promo codes.

Oct 1, 2012, 1:54 am

#1463

Lack

Join Date: Mar 2008

Posts: 4,859

Quote:

Originally Posted by burmans

+1 on that, because DOT HAVE said that their regs cover mistake fares and they have shown that they are serious. They have never made that suggestion about promo codes.

Same argument was used with the united 4 miles. Personally, I don't get it. A ticket is a ticket, no matter if you paid it with miles, promo codes or magic beans. If DOT or anyone else wants to rank it by the payment method its a very slippery slope.

Oct 1, 2012, 2:11 am

#1464

31570324

Join Date: Aug 2009

Location: Germany

Posts: 1,244

Quote:

Originally Posted by Lack

If DOT or anyone else wants to rank it by the payment method its a very slippery slope.

And at least it was part payed by creditcard. If you are sure DOT will do something, ok, good. But after my experience I'm not so sure with that.

Oct 1, 2012, 2:20 am

#1465

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by 31570324

OT: TV changed the T&C later. Before there was no word in there, that only attendees of the convention can use it, so nobody used the coupon in a way he was not allowed too.

Interesting. Did you ever see any T&C or did you take the code from FT or gleff's blog?

Oct 1, 2012, 2:36 am

#1466

31570324

Join Date: Aug 2009

Location: Germany

Posts: 1,244

Quote:

Originally Posted by skywalkerLAX

Interesting. Did you ever see any T&C or did you take the code from FT or gleff's blog?

OT: The T&C was published at "gleff's blog" and there was no word about what TV said later. I asked TV several times to send me the T&C that say that the code was just for members, but they didn't send it to me.
The DOT just believed TVs lie and didnt bother them, even everybody hold a valid ticket before and paid money from their creditcards.

Oct 1, 2012, 3:37 am

#1467

pogonation

Join Date: Mar 2008

Location: NCL and LBA

Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat

Posts: 3,269

Quote:

Originally Posted by lubo_lou

I have a F ticket on Lx stock and operated by Lx and I expect LX will honor it. Keeping these types of tickets will not cost them much as F is rarely filled with revenue passengers anyway. Not keeping it might mean a bad publicity for the company especially after 2 similar errors this year. I keep my hope high!

The last 5 LX flights I have been on (HKG and BKK) have all been full and since I was monitoring the availability it appeared as though each time it was full with revenue pax. I think LX is one of the few airlines who actually sell a lot of F seats.

Oct 1, 2012, 3:41 am

#1468

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,729

Quote:

Originally Posted by 31570324

[COLOR="Silver"]OT: The T&C

31570324 - could you perhaps do a lot of readers a favour and not post in the "Silver" colour in future? The low contrast makes your statements incredibly difficult to read.

Oct 1, 2012, 3:53 am

#1469

*A Flyer

Join Date: Feb 2007

Location: CBR

Programs: QF WP, AC*G

Posts: 1,223

Quote:

Originally Posted by pogonation

It is clearly going to depend on route and vary by season. The YUL route is particularly light on but it seems Asia is better. My BKK-ZRH and vv had a full cabin in one direction and 5/8 in the other. YUL was 2 in one and 4 in the other.

Oct 1, 2012, 4:58 am

#1470

TallestHotelInJapan

Suspended

Join Date: Jan 2012

Location: ヒルトン大阪

Programs: ゴールデングローブ

Posts: 1,982

Involve the BBB and also the Attorney General's office

Quote:

Originally Posted by lewende

Not true, one's itin has to touch down US soil to get DOT involved. A sale made by a US OTA won't suffice, although I am a lay person too.

Great link though, really appreciate it.

Don't worry about such things!

There is also the Better Business Bureau and the Attorney General's office which you should complain to @:-)

Do first submit a complaint to the BBB!