Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

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Sep 30, 2012, 8:49 pm

#1441

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by whimike

I would hold onto both until we see how this plays out. The penalty with EX should be minor.

Not a smart decision. Depending on the carrier they might delete duplicate reservations. LH does this for example.

In the OP's case I would hold onto the booking under SQ stock. They have a better history of honoring fares than LX IMHO.

Sep 30, 2012, 8:57 pm

#1442

yerffej201

Join Date: Nov 2011

Posts: 6,385

Quote:

Originally Posted by seanthepilot

You are using 'non-refundable' ticket logic. Mistake fares are traditionally fully refundable. The logic we use is, book as many as you think you may use... knowing that you can easily refund if needed.

These mistakes are short lived. Many buy for relatives and friends too. No need to be absolutely certain that we will travel.

This is the logic that many of us use here. Feel free to disagree, but this mindset has worked for many of us for over a decade.

That was what I was trying to get at. The fact is that mistake fares are refundable after purchase, so thus I was tired of answering "Oh, I have two tickets and I have to cancel one" and "Does TL charge cancellation fees for this."

I seriously have no idea how that post ended up as it is. Again, long story.
I guess I'm very bad at explaining things like this.

Sep 30, 2012, 9:38 pm

#1443

seanthepilot

formerly known as 2lovelife

Join Date: Dec 2000

Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat

Posts: 6,952

[FARE GONE] RGN First class comes back again!!!!

I just got denied my visa application at the embassy in Bangkok. Tried to get 1 day pickup for my ticket later thus month. The counter person must have been having a bad day and just kicked me out of the line.

Sep 30, 2012, 9:40 pm

#1444

holtju2

FlyerTalk Evangelist

Join Date: Nov 2002

Location: All over

Programs: Most

Posts: 10,839

Quote:

Originally Posted by seanthepilot

Express service is available for those that need it. If your flight is later in the month, you should have done the regular 3 day visa.

Sep 30, 2012, 9:44 pm

#1445

seanthepilot

formerly known as 2lovelife

Join Date: Dec 2000

Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat

Posts: 6,952

[FARE GONE] RGN First class comes back again!!!!

I leave Bangkok tomorrow.

Sep 30, 2012, 10:00 pm

#1446

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by seanthepilot

I leave Bangkok tomorrow.

Ask a friend to go to the embassy for you and try it again. Or did they take a record of your application? Even if, probably it's not being processed fast enough if you do the same day visa.

Sep 30, 2012, 10:00 pm

#1447

Tclin

Join Date: Jun 2003

Location: Bay Area (QSF), CA

Programs: (almost) everything!

Posts: 1,985

Quote:

Originally Posted by Keter

Just some insights on how IATA fares are supposed to be filed:

1) OW fares are 70% of RT except for originating in Korea (65%)

2) A bunch of existing fares is taken (incl. existing YY fares) and 'average' is determined by using 'standard deviation rule' (25%)

3) Interline premium of 15% is added

4) If the result is lower than the highest fare taken for consideration it is adjusted to highest fare level.

Now IATA definitely screwed up a very big thing here, as all IATA fares & rules are derived from votings by member airlines

Let's see what's gonna happen.

How ironic, the fares are to YUL...

Sep 30, 2012, 10:06 pm

#1448

Fireshaft

Join Date: Oct 2011

Posts: 8

My trip is at the end of October but I would like to confirm everything since I am a newbie at mileage runs.

I booked using travelocity.com for skyteam flight with
FNVWTT for Vietnam Airlines: RGN-HAN, HAN-FRA
GH7LXG for Delta: FRA-ATL, ATL-YUL

The segments HAN-FRA, FRA-ATL, and ATL-YUL show up in my delta account and the first segment is missing.

I have tried virtuallythere and it says I need an e-mail address assigned. I have tried http://202.176.221.202/ but it says Invalid RLOC/Last Name.

Appreciate any help. Thanks.

Sep 30, 2012, 10:07 pm

#1449

*A Flyer

Join Date: Feb 2007

Location: CBR

Programs: QF WP, AC*G

Posts: 1,223

Quote:

Originally Posted by Tclin

How ironic, the fares are to YUL...

I might pay a visit to IATA headquaters and thank them. It only seems appropriate.

Sep 30, 2012, 10:12 pm

#1450

holtju2

FlyerTalk Evangelist

Join Date: Nov 2002

Location: All over

Programs: Most

Posts: 10,839

Quote:

Originally Posted by seanthepilot

I leave Bangkok tomorrow.

Leaving Bangkok tomorrow vs. flying to Burma tomorrow, that would have qualified you for an express visa, are two different things.

I have received very good service at the visa section. One of the consuls even gave me his business card to give him a call if I am cutting it close and he will do his best to make it work.

Sep 30, 2012, 10:21 pm

#1451

whimike

Join Date: Nov 2011

Location: West Coast, USA

Programs: Skywards Platinum

Posts: 3,747

Quote:

Originally Posted by skywalkerLAX

Except that I booked the EX ticket 1-day later than the TL ticket.

Sep 30, 2012, 10:26 pm

#1452

*A Flyer

Join Date: Feb 2007

Location: CBR

Programs: QF WP, AC*G

Posts: 1,223

Quote:

Originally Posted by Fireshaft

Delta won't necessarily see the RGN-HAN flight as it doesn't connect to any of their services. If you can see the flights through VN and Travelocity then you are fine.

Sep 30, 2012, 10:48 pm

#1453

gary_nj

Join Date: Apr 2005

Location: CMH, sometimes AVP, formerly down the Shore

Programs: UA 1K/3MM, AA EXP/3MM, DL MM, former fan of TWA

Posts: 1,854

Quote:

Originally Posted by seanthepilot

I leave Bangkok tomorrow.

Well, Sean, I feel badly about how that worked, but I am glad that I did not wake up early this morning. I am in the same situation as you are - ticket for November but doing a quick run through Bangkok and was kind of hoping to get my visa in one day today. I also leave BKK tomorrow and was originally going to head over to Sathorn today to try for a one-day express. I live in New Jersey, so last night I decided to just do the visa in NYC. I was kind of regretting that decision today until I read your post. Good luck!

Sep 30, 2012, 10:55 pm

#1454

seanthepilot

formerly known as 2lovelife

Join Date: Dec 2000

Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat

Posts: 6,952

[FARE GONE] RGN First class comes back again!!!!

I will try other channels to get the visa. I usually have a service handle these for me anyway.

I didn't want to press the issue or call a super. He was obviously having a bad day... and I have no desire to have them remember me in a bad situation. So, when he handed back my passport and paperwork and told me to leave, I did.

The whole interaction took about 20 seconds. Very poor form for people in this position to pull power trips. They should be accustomed to first time visitors' questions.

Sep 30, 2012, 10:55 pm

#1455

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by whimike

Except that I booked the EX ticket 1-day later than the TL ticket.

I don't see how that has influence on any decision in this process but I stick to my theory of SQ being the better bet here.