Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

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Sep 30, 2012, 10:58 am

#1336

daiseee

Join Date: Jul 2006

Location: LAX

Programs: AA Lifetime Plat, HH Diamond

Posts: 283

Quote:

Originally Posted by Wozza2404

They are fully refundable, but some OTAs charge a cancellation fee which is charged regardless of fare. With Travelocity I believe it is $150. XP is usually £10.

So Travelocity will charge $150 to cancel these fully refundable itins? Can someone please confirm that this is true?

Sep 30, 2012, 11:00 am

#1337

Lack

Join Date: Mar 2008

Posts: 4,859

Quote:

Originally Posted by TallestHotelInJapan

Isn't it too early for positioning flights? We don't now at the time which flights will be cancelled and which will be honored @:-)

My positioning flights are either from round 1&2 or miles.
Just have to figure out positioning from/to YUL, but that shouldn't be much of a problem.

Sep 30, 2012, 11:07 am

#1338

yerffej201

Join Date: Nov 2011

Posts: 6,385

Quote:

Originally Posted by daiseee

So Travelocity will charge $150 to cancel these fully refundable itins? Can someone please confirm that this is true?

Probably not because airlines won't honour the fares so free cancel.
Seriously, if you were planning to refund the fare, you shouldn't have bought in the first place.

Sep 30, 2012, 11:08 am

#1339

Antipode

Join Date: Jul 2009

Location: SFO

Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold

Posts: 1,933

Quote:

Originally Posted by daiseee

So Travelocity will charge $150 to cancel these fully refundable itins? Can someone please confirm that this is true?

I do not believe this is correct. I think they just pass along the airline cancellation fees. They may also charge $40 but I don't know if that only applies to changes or if it also applies to canceling. You probably forfeit the $10.99 transaction fee, though (similar to Expedia with its $7 transaction fee).

Quote:

Transaction Service Fee.

A non-refundable fee ranging from US7.00 to US10.99 may be charged for each air only transaction depending on several factors such as, number of carriers, origins or destinations. To the extent any transaction service fee applies, it will be included in the total price. This fee will be charged for each ticket purchased. This fee applies to all tickets.
Offline Air Transaction Service Fee.

We add a non-refundable service fee of US$30 per passenger (up to 3 passengers) for airline tickets booked via telephone.
Change / Cancellation Fees.

If you change your reservation, airlines may charge a fee to use your ticket as credit for a new reservation. This fee varies by airline, market, and specific fare rules, and may be US$150 or more for domestic tickets and US$200 or more for international tickets. If you cancel your reservation, airlines usually deduct US$150 or more for domestic tickets and US$200 or more for international tickets before determining the amount, if any, that can be applied towards future travel. In addition, we charge a US$40 per ticket reissue fee for processing the issuance of your new ticket(s).

Sep 30, 2012, 11:11 am

#1340

whimike

Join Date: Nov 2011

Location: West Coast, USA

Programs: Skywards Platinum

Posts: 3,747

Quote:

Originally Posted by yerffej201

Probably not because airlines won't honour the fares so free cancel.
Seriously, if you were planning to refund the fare, you shouldn't have bought in the first place.

How is your comment useful to anybody?

There are many reasons why somebody may want to cancel. I.E. They bought right away the original routings that were discovered. Then when SQ F was uncovered, they booked again. Or, when the sub-$300 fares were uncovered they booked again, etc...

In regards to your first comment, in Round 1 most fares were honored in the end, and in Round 2 there were no cancellations, so what exactly are you basing your opinion on that the airlines "probably" won't honor these fares?

Last edited by tcook052; Sep 30, 2012 at 11:51 am Reason: content

Sep 30, 2012, 11:16 am

#1341

Antipode

Join Date: Jul 2009

Location: SFO

Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold

Posts: 1,933

Quote:

Originally Posted by yerffej201

Probably not because airlines won't honour the fares so free cancel.
Seriously, if you were planning to refund the fare, you shouldn't have bought in the first place.

That is all baseless speculation. There is no reason to really believe that, especially if your ticket crossed the US.

Also, with these fares, it's always book now, think later. If you think you might have an opportunity to use it, you always jump in immediately because you don't know how long it will last. Of course, you should do due diligence to find out cancellation policies and book where you get a 24 hour courtesy cancel or find out what the OTA charges for refunds if it's refundable. But saying you shouldn't have bought it in the first place is off-base.

Sep 30, 2012, 11:17 am

#1342

miko2a

Join Date: Mar 2004

Location: California

Posts: 146

I think I paid TL.UK $75 a ticket to cancel one of mine from the first round.

Sep 30, 2012, 11:25 am

#1343

yerffej201

Join Date: Nov 2011

Posts: 6,385

Quote:

Originally Posted by whimike

The fact that the fare this time was to YUL and I have not heard of any reports in round 1 that RGN-YVR itin's were reinstated after being cancelled.

I'm sorry, I never meant to criticize. Merely I believe that if the routings are honoured, there shouldn't be any cancellations unless you have an emergency/scenario of a similar severity.

Asking whether you can cancel and whether travelocity asses fees for cancellation when information has been stated earlier in the thread is more a waste of space.

Last edited by tcook052; Sep 30, 2012 at 11:52 am Reason: redacted quote

Sep 30, 2012, 11:26 am

#1344

yerffej201

Join Date: Nov 2011

Posts: 6,385

Quote:

Originally Posted by Antipode

If you had done due diligence these questions wouldn't be appearing in the thread. It would have occurred while the fare was still present.

Sep 30, 2012, 11:28 am

#1345

jasonvr

Join Date: Feb 2005

Location: So Cal

Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC

Posts: 5,560

Quote:

Originally Posted by Antipode

This was exactly what I was about to post. They do not state any cancellation fee. You are right that it looks like you forfeit the booking fee of 10.99 per ticket (not per transaction which explains why I have a 21.98 charge on my CC)

http://www.travelocity.com/info/lega...ITY:EN,00.html

And for those who are wondering why people booked and are now looking to cancel...I booked my first set of tickets at about 9pm PDT. After 2 hours it hadn't ticketed, so I feared it wouldn't and bought another set for a different set of dates but same routing and alonger layover in JFK (in case I was violating MCT). It turns out both ended up ticketing 18 hours after purchase. If I had been able to find a good routing on appropriate dates after SQ Suites were discovered, I would have bought yet another set.

Sep 30, 2012, 11:30 am

#1346

whimike

Join Date: Nov 2011

Location: West Coast, USA

Programs: Skywards Platinum

Posts: 3,747

Quote:

Originally Posted by yerffej201

The fact that the fare this time was to YUL and I have not heard of any reports in round 1 that RGN-YVR itin's were reinstated after being cancelled.

I'm sorry, I never meant to criticize. Merely I believe that if the routings are honoured, there shouldn't be any cancellations unless you have an emergency/scenario of a similar severity.

Asking whether you can cancel and whether travelocity asses fees for cancellation when information has been stated earlier in the thread is more a waste of space.

In Round 2 all fares were RGN-YVR and none were cancelled (other then a few reports of OTA's canceling a rare few due to odd reasons).

Sep 30, 2012, 11:33 am

#1347

whimike

Join Date: Nov 2011

Location: West Coast, USA

Programs: Skywards Platinum

Posts: 3,747

Quote:

Originally Posted by jasonvr

That is the exact position I am in, I booked a ticket via TL and it hadn't ticketed for hours, so I booked one with EX. 18 hours later my TL ticket went through and gave me the ticket#. So, I will have to cancel one.

Sep 30, 2012, 11:34 am

#1348

rankourabu

FlyerTalk Evangelist

Join Date: Jan 2002

Location: Canada

Programs: UA*1K MM

Posts: 23,297

Quote:

Originally Posted by whimike

In Round 2 all fares were RGN-YVR and none were cancelled (other then a few reports of OTA's canceling a rare few due to odd reasons).

sorry, correct me if I am wrong, but didnt all round 2 tickets go thru the USA since they were DL TPACs?

Sep 30, 2012, 11:42 am

#1349

Wozza2404

Join Date: Mar 2012

Location: BHX

Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)

Posts: 7,327

If your fare touches the US, it won't be cancelled. If it is, it probably will be reinstated. The KE fares from round 1 prove this.

TL have tried to charge their $150 fee on many cancellations in round 1 and 2. Some people have paid, others have reported success going to the airline directly and cancelling without charge. Ultimately it's in the T&Cs on TL when you book; and that why I don't use them unless I'm 100% sure I'll use the fare.

£10 from XP I can handle. $150 I'm not prepared to pay.

Sep 30, 2012, 11:48 am

#1350

skywalkerLAX

FlyerTalk Evangelist

Join Date: Jul 2005

Location: Seat 2A

Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC

Posts: 10,571

Quote:

Originally Posted by markus_see

I need a visa to visit Canada. I don't need visa for Europe.
My flight is RGN-KUL-SIN-FRA-ZRH-YUL. (MH from RGN-SIN, SQ from SIN-FRA ,LX from FRA-YUL)
Will the airlines issue me my boarding pass for flight from RGN till FRA or RGN till ZRH?
Or they will insist that I have my Canada tourist visa?
I intend to drop the Europe-YUL leg. But worried MH or SQ will not let me board the initial flight!

In this case you probably should have done an open jaw booking for Europe which would have made it easier to just fly there under the Visa Waiver.

I can see some airlines to be difficult in this matter. How much time do you have at your EU intermediate destination? You could say you have a second passport waiting in ZRH for example.