[FARE GONE] Expedia.ca $300 coupon on packages (new terms)
#1531
Join Date: Dec 2009
Location: NYC
Posts: 204
For the record, I would be thoroughly stunned if Expedia let all these reservations, throwaways and all, go through without any chargebacks. Happy, but stunned =)
Give it a 30% chance that we reach that outcome. No vouchers, please.
Give it a 30% chance that we reach that outcome. No vouchers, please.
#1532
Join Date: Feb 2009
Location: London
Programs: British Airways
Posts: 1
For what it's worth, my gf and I booked separate but identical itineraries for three days, MSY-LGA, using one US card and one UK card, and both went through first time (yesterday evening). Itineraries are still live on Expedia and refunds look to have been issued, though have yet to show up in our accounts. I think we got one of the last rooms in Chocolat. Be funny if we all actually turned up at this place and had a whole dorm of FTers
#1533
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
This is an excellent reason to not book from here on out.
#1534
Join Date: Sep 2008
Location: BEG/DUS/FCO - YYZ/MRY
Programs: LH G, CO G, BA B, HH G, PC P, SW G, Sixt P, Hertz G and YES A|Club G :)
Posts: 800
#1535
Join Date: Nov 2010
Posts: 3
Shifting the topic, what compensation, if any, would Expedia need to provide to keep you satisfied if it cancels your reservation(s)?
I'd settle for $75 cash or a $150 voucher per booking. I made 5 or 6 separate bookings. ^
I'd of course prefer to keep all my reservations in place. I have a series of back-to-back mileage runs from RDU booked (going to have to figure out where/when to sleep...maybe I'll make use of the Rancho Fiesta Hotel I booked ) and then a week later a real weekend trip to Vegas.
On second thought, maybe I wouldn't be too upset if all my reservations were canceled and refunded. Not any of yours, though!
I'd settle for $75 cash or a $150 voucher per booking. I made 5 or 6 separate bookings. ^
I'd of course prefer to keep all my reservations in place. I have a series of back-to-back mileage runs from RDU booked (going to have to figure out where/when to sleep...maybe I'll make use of the Rancho Fiesta Hotel I booked ) and then a week later a real weekend trip to Vegas.
On second thought, maybe I wouldn't be too upset if all my reservations were canceled and refunded. Not any of yours, though!
This sounds like a website glitch to me that allowed people to book when they're not qualified. You can argue whatever you want but they did have that Canadian clause in there. I guess you can try to sue them if they cancel, but the most you'll get is your money back. Good luck to everyone though.
#1536
Join Date: Jul 2010
Location: San Diego/LAX
Programs: AA, Hyatt Platinum
Posts: 33
It is NOT an actual refund if that is the screenshot you referred to.
From past experiences with Expedia, any refund from them takes 2 to 3 business days to show up on your CC. Given the sheer volumes of this, the weekend and the Thanksgiving coming, it would not surprise me we dont see the credit showing up on our CCs until Post Thanksgiving.
From past experiences with Expedia, any refund from them takes 2 to 3 business days to show up on your CC. Given the sheer volumes of this, the weekend and the Thanksgiving coming, it would not surprise me we dont see the credit showing up on our CCs until Post Thanksgiving.
#1537
Join Date: Dec 2009
Location: NYC
Posts: 204
I have to ask: did any of the other deals last this long? I booked over 24 hours ago and was shocked that it been around for 5 hours by then! The AA SYD F fare debacle only lasted 90 minutes, IIRC. To what degree does this 30 hour booking window weaken Expedia's claims of unintentionally letting Americans book?
#1538
I would hope that if Expedia chooses to cancel most/all of the bookings, they do it in a hassle-free / mess-free manner. Instant refund + polite e-mail apology.
Yes, these bookings can be canceled. We've already seen posts from people who booked the wrong itinerary or forgot the voucher, called Expedia.ca, and had a cancellation w/o penalty (even after ticketing).
The perceived impact of negative backlash / media drama / whining is insignificant to the financial impact. Plus, this isn't Expedia's first involvement with glitches. They've canceled mistake bookings before.. I bet those people weren't dissatisfied enough to avoid this particular deal.
Yes, these bookings can be canceled. We've already seen posts from people who booked the wrong itinerary or forgot the voucher, called Expedia.ca, and had a cancellation w/o penalty (even after ticketing).
The perceived impact of negative backlash / media drama / whining is insignificant to the financial impact. Plus, this isn't Expedia's first involvement with glitches. They've canceled mistake bookings before.. I bet those people weren't dissatisfied enough to avoid this particular deal.
#1539
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
I have to ask: did any of the other deals last this long? I booked over 24 hours ago and was shocked that it been around for 5 hours by then! The AA SYD F fare debacle only lasted 90 minutes, IIRC. To what degree does this 30 hour booking window weaken Expedia's claims of unintentionally letting Americans book?
#1540
Join Date: Aug 2008
Posts: 454
This isn't a new occurance for Expedia. They did the exact same thing last year. I booked like 5 trips. Threw away every single flight and only stayed at the hotels. No problems.
For another example from Expedia, anyone else remember the Primm hotel deal? They paid us to book a hotel whether we showed up or not.
#1541
Join Date: Aug 2008
Posts: 454
I have to ask: did any of the other deals last this long? I booked over 24 hours ago and was shocked that it been around for 5 hours by then! The AA SYD F fare debacle only lasted 90 minutes, IIRC. To what degree does this 30 hour booking window weaken Expedia's claims of unintentionally letting Americans book?
#1542
Join Date: Oct 2006
Location: Tucson
Programs: UA 1K, HH Diamond, Club Carlson Gold, AA, BA, US
Posts: 214
Someone in the legal department (or someone who neglected to run the original T&Cs by the legal department) is going to fry.
I think they're going to have to eat the loss.
I think they're going to have to eat the loss.
#1543
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
And how is this an "obvious" mistake? Recently I've seen hotel or hotel+air deals in Vegas that seem too good to be true (e.g. $30/night for a hotel that was $150/night just a few years ago). Vegas is desperate for business and is paying heavily to entice gamblers to visit. Should every good deal resulting from this situation be regarded as "obviously a mistake?"
#1544
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Expedia can cancel our packages, but good luck to them trying to cancel our plane tickets... The airlines will surely ding them for change fees and there is no way Expedia can wiggle out of this with the airlines.
I think they are better off honoring it and do something internally to prevent this from happening again.
I think they are better off honoring it and do something internally to prevent this from happening again.
#1545
Join Date: Dec 2006
Location: IND
Posts: 2,005
I'm packing as I'm leaving tomorrow morning. If they have to cancel mine, I hope they hurry up, so that I don't need to show up at the airport at 5am.