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UA 'clerical error' ditches fuel surcharges

UA 'clerical error' ditches fuel surcharges

Old May 15, 08, 2:28 pm
  #1  
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UA 'clerical error' ditches fuel surcharges

At 12:30p today UA changed the general fuel surcharge rule for a lot of its route system. By the looks of it, they were trying to make a $0 surcharge for Infants, but instead wiped out the fuel surcharge for adults too. Given that on many markets the fuel surcharge is $130RT - could be some good deals out there.

The 'clerical error' was United's official response

Graeme
FareCompare.com
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Old May 15, 08, 3:09 pm
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I got an email forward from a friend of a friend of a friend about this an hour ago. According to the email, UA can't reinstate the surcharge until midnight tonight. However, I tried a couple of dummy itins on Ua.com and it seems to be tallying fees just right. I never fly UA, though, so I'm way out of my area of expertise. Anyone able to book anything that takes advantage of this?

More info from Bloomberg ...

Last edited by jbatl; May 15, 08 at 3:17 pm
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Old May 15, 08, 3:14 pm
  #3  
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I tried SFO-ORD-ATL, and the price is higher than ever. From SFO, what markets are affected by this error?
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Old May 15, 08, 3:21 pm
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Yeah, me too...

I can't seem to find anything that's pricing out 'odd'. Each of the items that FareCompare says should price, are doing so just fine.

At least from BWI/IAD/DCA...

Does anyone see something that shows a YQ on ITA but nothing on ua.com?

-jeremy
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Old May 15, 08, 3:23 pm
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The fuel surcharges are there on united.com for me.
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Old May 15, 08, 3:25 pm
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Originally Posted by fsa_ea View Post
I tried SFO-ORD-ATL, and the price is higher than ever. From SFO, what markets are affected by this error?
Try international destination as the fuel surcharge can be up to $300 RT.
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Old May 15, 08, 3:29 pm
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Originally Posted by gwwallace View Post
At 12:30p today UA changed the general fuel surcharge rule for a lot of its route system. By the looks of it, they were trying to make a $0 surcharge for Infants, but instead wiped out the fuel surcharge for adults too. Given that on many markets the fuel surcharge is $130RT - could be some good deals out there.

The 'clerical error' was United's official response

Graeme
FareCompare.com
Anybody want to wager that UA's Contract of Carriage allows them to correct clerical errors? I can see lots of demands for more money or cancellation of tickets.
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Old May 15, 08, 3:29 pm
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According to the article:
May 15 (Bloomberg) -- UAL Corp.'s United Airlines said it accidentally dropped fuel surcharges of as much as $130 round trip on all of its domestic routes around midday today.
and

United won't be able to fix the glitch until the next fare distribution occurs at about 8 p.m. New York time
Maybe this is UA's way of an unofficial "sale" to get attention?
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Old May 15, 08, 3:47 pm
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This looks like b.s. but a good PR move for UA making people think they are getting a good deal. I couldnt find anything decent out of NYC, but only spent about 20 minutes searching.
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Old May 15, 08, 3:57 pm
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The PL trick should still work for UA.
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Old May 15, 08, 4:02 pm
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Well UA could still prevent the system from issuing ticket # for the next hours as well.

As long as no ticket is issued, no guarantee of the fare.

I booked on PL a few days ago for a very good price though
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Old May 15, 08, 4:05 pm
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Advertising scam?

If this wasn't an advertising scam, why would UA announce this publicly? I've been shopping for some fares lately and I'm getting the same fares, if not higher.
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Old May 15, 08, 4:08 pm
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Originally Posted by skywalkerLAX View Post
Well UA could still prevent the system from issuing ticket # for the next hours as well.

As long as no ticket is issued, no guarantee of the fare.
Yeah, brilliant. Turn off revenue generation for a few hours during a business day.

Then, you have the liability of contacting customers back, and further angering them because the price changed.

Their lower liability is issuing ticket as normal.
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Old May 15, 08, 4:09 pm
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Originally Posted by CalvaryMike View Post
If this wasn't an advertising scam, why would UA announce this publicly? I've been shopping for some fares lately and I'm getting the same fares, if not higher.
I saw the $130 difference on my held itins..

-jasp
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Old May 15, 08, 4:12 pm
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Originally Posted by channa View Post
Yeah, brilliant. Turn off revenue generation for a few hours during a business day.

Then, you have the liability of contacting customers back, and further angering them because the price changed.

Their lower liability is issuing ticket as normal.
Haha.... whats the difference to UA's normal operation? A mess as always...
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