UA 'clerical error' ditches fuel surcharges
May 15, 08, 2:28 pm
#1
Original Poster
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Location: Durango, CO and Dallas
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UA 'clerical error' ditches fuel surcharges
At 12:30p today UA changed the general fuel surcharge rule for a lot of its route system. By the looks of it, they were trying to make a $0 surcharge for Infants, but instead wiped out the fuel surcharge for adults too. Given that on many markets the fuel surcharge is $130RT - could be some good deals out there.
The 'clerical error' was United's official response
Graeme
FareCompare.com
The 'clerical error' was United's official response
Graeme
FareCompare.com
May 15, 08, 3:09 pm
#2
Join Date: Jun 2006
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I got an email forward from a friend of a friend of a friend about this an hour ago. According to the email, UA can't reinstate the surcharge until midnight tonight. However, I tried a couple of dummy itins on Ua.com and it seems to be tallying fees just right. I never fly UA, though, so I'm way out of my area of expertise. Anyone able to book anything that takes advantage of this?
More info from Bloomberg ...
More info from Bloomberg ...
Last edited by jbatl; May 15, 08 at 3:17 pm
May 15, 08, 3:14 pm
#3
Formerly known as fsa_ea
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I tried SFO-ORD-ATL, and the price is higher than ever. From SFO, what markets are affected by this error?
May 15, 08, 3:21 pm
#4
Join Date: Jan 2006
Location: Arlington, VA
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Yeah, me too...
I can't seem to find anything that's pricing out 'odd'. Each of the items that FareCompare says should price, are doing so just fine.
At least from BWI/IAD/DCA...
Does anyone see something that shows a YQ on ITA but nothing on ua.com?
-jeremy
I can't seem to find anything that's pricing out 'odd'. Each of the items that FareCompare says should price, are doing so just fine.
At least from BWI/IAD/DCA...
Does anyone see something that shows a YQ on ITA but nothing on ua.com?
-jeremy
May 15, 08, 3:25 pm
#6
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May 15, 08, 3:29 pm
#7
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At 12:30p today UA changed the general fuel surcharge rule for a lot of its route system. By the looks of it, they were trying to make a $0 surcharge for Infants, but instead wiped out the fuel surcharge for adults too. Given that on many markets the fuel surcharge is $130RT - could be some good deals out there.
The 'clerical error' was United's official response
Graeme
FareCompare.com
The 'clerical error' was United's official response
Graeme
FareCompare.com
May 15, 08, 3:29 pm
#8
Join Date: Apr 2005
Location: LAX
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According to the article:
and
Maybe this is UA's way of an unofficial "sale" to get attention?
May 15 (Bloomberg) -- UAL Corp.'s United Airlines said it accidentally dropped fuel surcharges of as much as $130 round trip on all of its domestic routes around midday today.
United won't be able to fix the glitch until the next fare distribution occurs at about 8 p.m. New York time
May 15, 08, 4:02 pm
#11
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Well UA could still prevent the system from issuing ticket # for the next hours as well.
As long as no ticket is issued, no guarantee of the fare.
I booked on PL a few days ago for a very good price though
As long as no ticket is issued, no guarantee of the fare.
I booked on PL a few days ago for a very good price though
May 15, 08, 4:08 pm
#13
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Then, you have the liability of contacting customers back, and further angering them because the price changed.
Their lower liability is issuing ticket as normal.
May 15, 08, 4:09 pm
#14
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May 15, 08, 4:12 pm
#15
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A mess as always...
