Last edit by: WineCountryUA
CLE - Impact of other airlines (gates, routes, equipment, & etc) after UA De-Hubbing
#1726
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 61,108
#1727
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Some quick observations.
- CONCOURSE A: I've been a denizen of Concourse C since Moses Cleaveland founded the city. Concourse A seems to be from that century. The old, spongy carpeting—long removed from C—is still there. Confines were tight. There's a narrow cattle chute with 1950s-era wall fans. TSA was cramped, abysmally unmanned and dismally slow. Even the gate area was a cluster.
- VIABILITY: Our KEF-CLE 737max had a total of 40 pax. Therefore, TSMRSRNE and I got exit rows to ourselves which we used as lie-flat seating, whereas Saga pax (paying $$$ more for their "better" seats) couldn't lie flat. Sweet irony. In respect to viability, yes, I realize it's very early yet, but that kind of pax load doesn't bode well. I do note that our outbound flight CLE-KEF was packed.
- IMMIGRATION/CUSTOMS:
- I'm very used to I&C at EWR and ORD (but have also been through IAD, BOS, MIA and LAX). They're pretty quick at their jobs. Delays are a result of pax volume, not inefficiency. So maybe I was naive to expect I&C at CLE to be just as fast if not faster. It took forever! (Remember, there were only 40 pax going through.) They interrogated everyone at length, particularly non-US pax, of course, but also red blooded Americans like yours truly.
- After passing through I&C, I was expecting to be dumped out landside, not kept airside and forced to go through TSA again just to then leave the airport. Of course connecting pax should have to do that, but why make exiting pax go through that unnecessary hassle?
#1728
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 772
Some quick observations.
- CONCOURSE A: I've been a denizen of Concourse C since Moses Cleaveland founded the city. Concourse A seems to be from that century. The old, spongy carpeting—long removed from C—is still there. Confines were tight. There's a narrow cattle chute with 1950s-era wall fans. TSA was cramped, abysmally unmanned and dismally slow. Even the gate area was a cluster.
- VIABILITY: Our KEF-CLE 737max had a total of 40 pax. Therefore, TSMRSRNE and I got exit rows to ourselves which we used as lie-flat seating, whereas Saga pax (paying $$$ more for their "better" seats) couldn't lie flat. Sweet irony. In respect to viability, yes, I realize it's very early yet, but that kind of pax load doesn't bode well. I do note that our outbound flight CLE-KEF was packed.
- IMMIGRATION/CUSTOMS:
- I'm very used to I&C at EWR and ORD (but have also been through IAD, BOS, MIA and LAX). They're pretty quick at their jobs. Delays are a result of pax volume, not inefficiency. So maybe I was naive to expect I&C at CLE to be just as fast if not faster. It took forever! (Remember, there were only 40 pax going through.) They interrogated everyone at length, particularly non-US pax, of course, but also red blooded Americans like yours truly.
- After passing through I&C, I was expecting to be dumped out landside, not kept airside and forced to go through TSA again just to then leave the airport. Of course connecting pax should have to do that, but why make exiting pax go through that unnecessary hassle?
How was the on board experience with Icelandair? I fly out on Friday!
#1729
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
But will TSA at C allow you to pass through with an A boarding pass. Yes, I realize all the concourses are connected airside, but still I thought TSA looked askance at that (unless another checkpoint is closed).
737Max Boarding Order:
Saga
Anyone needing assistance or with small children.
Rows 20 and up.
All rows.
Our flight departed late owing to the inaugural speeches and such at the gate. But the 5 hr 15 mn flight arrived a little early. I think FI pads its schedules. In all four flights, we departed late but arrived early.
Immigration at KEF was a breeze. Fifteen minutes intervened between deplaning and arriving at the connecting gate. There were lots of officers and the EU-only ones started taking non-EU pax.
The airport itself is modern, smallish and replete with a full complement of shops and restaurants. Weirdly, the C and D concourses seem to be the same place. That is, Gate C29 was also Gate D29. Both designations were printed on one sign. Likewise, all the other C and D gates that I saw.
BTW, the AMS connections (via 767) don't have jet bridges. You have to walk to buses (in windy, freezing air) to be transported to and from the planes. (Not sure what connecting equipment you'll be on, but thought I should point that out.) Once aboard FI's planes, everything went well. The BOB food is not great, though.
Happy travels.
How was the on board experience with Icelandair? I fly out on Friday!
Saga
Anyone needing assistance or with small children.
Rows 20 and up.
All rows.
Our flight departed late owing to the inaugural speeches and such at the gate. But the 5 hr 15 mn flight arrived a little early. I think FI pads its schedules. In all four flights, we departed late but arrived early.
Immigration at KEF was a breeze. Fifteen minutes intervened between deplaning and arriving at the connecting gate. There were lots of officers and the EU-only ones started taking non-EU pax.
The airport itself is modern, smallish and replete with a full complement of shops and restaurants. Weirdly, the C and D concourses seem to be the same place. That is, Gate C29 was also Gate D29. Both designations were printed on one sign. Likewise, all the other C and D gates that I saw.
BTW, the AMS connections (via 767) don't have jet bridges. You have to walk to buses (in windy, freezing air) to be transported to and from the planes. (Not sure what connecting equipment you'll be on, but thought I should point that out.) Once aboard FI's planes, everything went well. The BOB food is not great, though.
Happy travels.
#1730
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,659
My condolences to your son and your family. Hopefully the injury is healing well.
Did you reschedule your flight(s)? Hopefully, NEO'ers will fill FI and WW's planes, so this direct-to-EU option stays around. Because of it, we can conveniently leave for the airport at the end of the workday. Flying UA means wasting half the afternoon at EWR or ORD.
RNE, asking who else is going CLE to EU via these carriers this year?
Did you reschedule your flight(s)? Hopefully, NEO'ers will fill FI and WW's planes, so this direct-to-EU option stays around. Because of it, we can conveniently leave for the airport at the end of the workday. Flying UA means wasting half the afternoon at EWR or ORD.
RNE, asking who else is going CLE to EU via these carriers this year?
#1731
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 772
But will TSA at C allow you to pass through with an A boarding pass. Yes, I realize all the concourses are connected airside, but still I thought TSA looked askance at that (unless another checkpoint is closed).
737Max Boarding Order:
Saga
Anyone needing assistance or with small children.
Rows 20 and up.
All rows.
Our flight departed late owing to the inaugural speeches and such at the gate. But the 5 hr 15 mn flight arrived a little early. I think FI pads its schedules. In all four flights, we departed late but arrived early.
Immigration at KEF was a breeze. Fifteen minutes intervened between deplaning and arriving at the connecting gate. There were lots of officers and the EU-only ones started taking non-EU pax.
The airport itself is modern, smallish and replete with a full complement of shops and restaurants. Weirdly, the C and D concourses seem to be the same place. That is, Gate C29 was also Gate D29. Both designations were printed on one sign. Likewise, all the other C and D gates that I saw.
BTW, the AMS connections (via 767) don't have jet bridges. You have to walk to buses (in windy, freezing air) to be transported to and from the planes. (Not sure what connecting equipment you'll be on, but thought I should point that out.) Once aboard FI's planes, everything went well. The BOB food is not great,
Happy travels.
737Max Boarding Order:
Saga
Anyone needing assistance or with small children.
Rows 20 and up.
All rows.
Our flight departed late owing to the inaugural speeches and such at the gate. But the 5 hr 15 mn flight arrived a little early. I think FI pads its schedules. In all four flights, we departed late but arrived early.
Immigration at KEF was a breeze. Fifteen minutes intervened between deplaning and arriving at the connecting gate. There were lots of officers and the EU-only ones started taking non-EU pax.
The airport itself is modern, smallish and replete with a full complement of shops and restaurants. Weirdly, the C and D concourses seem to be the same place. That is, Gate C29 was also Gate D29. Both designations were printed on one sign. Likewise, all the other C and D gates that I saw.
BTW, the AMS connections (via 767) don't have jet bridges. You have to walk to buses (in windy, freezing air) to be transported to and from the planes. (Not sure what connecting equipment you'll be on, but thought I should point that out.) Once aboard FI's planes, everything went well. The BOB food is not great,
Happy travels.
#1732
Join Date: Jun 2014
Programs: UA MM
Posts: 4,104
It makes no difference at CLE which security checkpoint you choose to use other than B which is PreCheck only.
#1733
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
As to security at CLE, you may go to any checkpoint (of course, only those with Pre-check can use the checkpoints so designated) regardless of gate. That’s one reason they renamed them last year. Depending on utilization, TSA staffing levels, and use of canine units, TSA may direct you to another checkpoint.
One more note regarding FI: My Chase CSR and CFU cards were rejected by the FA's handheld machine. Only my Citi card worked.
#1734
Join Date: Jun 2014
Programs: UA MM
Posts: 4,104
They have electronic signs which indicate the wait times for each security checkpoint. However, I can't vouch for how accurate they are.
Last edited by JimInOhio; May 24, 2018 at 4:09 pm
#1735
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,153
At B walked up to the TSA ID checker without ever stopping from the time I ducked under the tensabarrier to avoid 15 laps of zigzag in an empty queue. (so wait time = 0 minutes?)
#1736
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
RNE, pointing out that Director Kennedy walked through the checkpoint with me, so he's not in the dark about its dismal conditions.
#1738
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 772
It's not a matter of a "minor facelift." They relatively recently reconfigured that checkpoint in a way too narrow hallway with really nowhere else to expand to. They've squeezed up to 4 checkpoints in that claustrophobic corridor space that used to have only 2 checkpoints. If they reconfigure, we would lose 2 checkpoints. Not sure what a cost-effective short-term fix might be, that won't impact capacity. The only available expansion space on the ticketing level is at the south end where the glass window is. Perhaps they can expand the South checkpoint into that area and close North? I've also heard that was to be the general area for a new FIS (in the old plans put on the shelf in the wake of the 2008 financial crisis).
#1739
Join Date: Aug 2015
Location: CLE
Programs: UA, AA Plat Pro, DL, Marriott Platinum
Posts: 476
It's not a matter of a "minor facelift." They relatively recently reconfigured that checkpoint in a way too narrow hallway with really nowhere else to expand to. They've squeezed up to 4 checkpoints in that claustrophobic corridor space that used to have only 2 checkpoints. If they reconfigure, we would lose 2 checkpoints. Not sure what a cost-effective short-term fix might be, that won't impact capacity. The only available expansion space on the ticketing level is at the south end where the glass window is. Perhaps they can expand the South checkpoint into that area and close North? I've also heard that was to be the general area for a new FIS (in the old plans put on the shelf in the wake of the 2008 financial crisis).
#1740
Join Date: Dec 2000
Location: Cleveland, OH, USA, UA Silver, Hilton Gold
Posts: 772
Agreed. That's why a new master plan for CLE is desperately needed. There has been a tremendous increase in origin & destination passengers since UA de-hubbed, and the infrastructure has not kept up with these changes (parking, ground transportation, FIS, TSA, etc.).