Booking challenges after the merge
Aug 19, 2018, 6:28 am
#1
Community Director Emerita
Original Poster
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,739
Booking challenges after the merge
Are you able to book a Starwood property on the Marriott site? I am not. Here are my challenges.
- I can only log in to my Marriott account
- I can only see my Marriott reservations
- My 9 digit zipcode prepopulates but I am told is inaccurate.
- Although I linked the accounts, they continue to show the points that were there before the merged (albeit with the 3x delta on the Starwood side
- I cannot access the bookings that are in my Starwood account
- I can search for any property but if I choose a Starwood property to book, I am told that my Marriott number is not recognized.
- I do no better when using either the Marriott or the Starwood apps on my phone
Last edited by SanDiego1K; Aug 19, 2018 at 6:45 am
Aug 19, 2018, 7:23 am
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,984
Are you able to book a Starwood property on the Marriott site? I am not. Here are my challenges.
- I can only log in to my Marriott account
- I can only see my Marriott reservations
- My 9 digit zipcode prepopulates but I am told is inaccurate.
- Although I linked the accounts, they continue to show the points that were there before the merged (albeit with the 3x delta on the Starwood side
- I cannot access the bookings that are in my Starwood account
- I can search for any property but if I choose a Starwood property to book, I am told that my Marriott number is not recognized.
- I do no better when using either the Marriott or the Starwood apps on my phone
I would wait till they announce we can merge accounts ... hopefully then some of the oddities go away. My 2 cents.
Aug 19, 2018, 7:45 am
#3
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
The merging of the accounts will happen only after the member triggers it once that functionality is ready. It has not been released yet. At that time you will choose which of your accounts is the new profile moving forward and merge the other intro that one.
Aug 19, 2018, 7:54 am
#4
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,823
I have the issue that I transferred (almost all) my SPG points to Marriott account on Thursday thinking it would make things easier.
Now when I try to book an SPG hotel with points from my Marriott account, it redirects to the old spg website. However I get a message telling me to check my SPG number as it isn't valid (i.e. my Marriott number).
Now when I try to book an SPG hotel with points from my Marriott account, it redirects to the old spg website. However I get a message telling me to check my SPG number as it isn't valid (i.e. my Marriott number).
Aug 19, 2018, 7:55 am
#5
Community Director Emerita
Original Poster
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,739
I am still unable to do any fresh bookings as my points are sitting with Marriott and the bookings I want are on the Starwood side.
Thank you for the helpful information.
Aug 19, 2018, 8:24 am
#6
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Definitely still buggy for making new reservations.
Tried to book a Westin via the Marriott app. Shows cash rates but invisible when I search for award availability.
Then tried via SPG app. Pre-populated with new account number, used old password and all looked good. Searched for same Westin and saw award availablity. Tried to complete reservation and it said my credit card was not accepted at that particular property. Which is ... wait for it... my SPG AMEX. Thinking a US based property not accepting the card is a IT glitch. Especially since it won’t allow me to enter an alternate card. LOL
Tried to book a Westin via the Marriott app. Shows cash rates but invisible when I search for award availability.
Then tried via SPG app. Pre-populated with new account number, used old password and all looked good. Searched for same Westin and saw award availablity. Tried to complete reservation and it said my credit card was not accepted at that particular property. Which is ... wait for it... my SPG AMEX. Thinking a US based property not accepting the card is a IT glitch. Especially since it won’t allow me to enter an alternate card. LOL
