Check-in to a prepaid room even though not going?
Jan 15, 2019, 12:26 pm
#1
Original Poster
Join Date: Jan 2007
Posts: 83
Check-in to a prepaid room even though not going?
I had to cancel a trip last minute but it was a prepaid rate. I can't even go in to cancel at this point (online it says "in progress" since last night even though check in is today. The mobile app gives me option to check in...should I just check in and get the rewards credit or call them to cancel?
Jan 15, 2019, 2:47 pm
#3
Join Date: Dec 2012
Location: DFW
Programs: DL PM, UA Silver, AA Gold, Marriott PP
Posts: 97
I had to cancel a trip last minute but it was a prepaid rate. I can't even go in to cancel at this point (online it says "in progress" since last night even though check in is today. The mobile app gives me option to check in...should I just check in and get the rewards credit or call them to cancel?
As to accessing your reservation online (including the cancel button), you can still get to the page by copying the confirmation number and clicking on "Don't see your reservation" and searching for it that way. It will take you to the normal screen as if the "in progress" text wasn't there.
Jan 15, 2019, 8:03 pm
#4
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I don't think checking in with the app will count, in my experience, it's more of a pre-check-in and you only get credit if you show. But if you do try it please report back your results and let us know if you get credit.
As to accessing your reservation online (including the cancel button), you can still get to the page by copying the confirmation number and clicking on "Don't see your reservation" and searching for it that way. It will take you to the normal screen as if the "in progress" text wasn't there.
As to accessing your reservation online (including the cancel button), you can still get to the page by copying the confirmation number and clicking on "Don't see your reservation" and searching for it that way. It will take you to the normal screen as if the "in progress" text wasn't there.
I also had success in seeing an "in progress" reservation (which was in that status on the morning I was to arrive, long before I arrived to check in, where I wasn't even offered on line check in) by clicking through from the reminder email that was sent to me by the hotel a few days earlier. I was a bit surprised that I didn't need to log in to see the details and I was also still able to change some requested items such as extra towels.
Jan 15, 2019, 10:00 pm
#5
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
Call the hotel directly. I've never come across a hotel which isn't delighted to take your money and give you stay credit for not staying with them. I've also sometimes had hotels offer to refund the pre-paid rate in hopes of future business. A third option I've encountered is getting the hotel to let you postpone your stay until a future date.
There's plenty of options. Give 'em a call. The worst thing they can tell you is "no."
There's plenty of options. Give 'em a call. The worst thing they can tell you is "no."
Jan 15, 2019, 10:15 pm
#6
Join Date: Sep 2017
Posts: 575
I had to cancel a trip last minute but it was a prepaid rate. I can't even go in to cancel at this point (online it says "in progress" since last night even though check in is today. The mobile app gives me option to check in...should I just check in and get the rewards credit or call them to cancel?
Does the hotel have mobile key?
Jan 15, 2019, 10:49 pm
#7
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Jan 16, 2019, 1:44 am
#8
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Join Date: Aug 2011
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Most FTers who say "the hotel won't care" simply don't understand how the hotel business works, with its contractual arrangements between independent entities, etc. Breaking the rules is never irrelevant for a hotel operator.
Jan 16, 2019, 11:24 pm
#9
Join Date: Oct 2010
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From my experience, the "in progress" shows within 24 hrs of your stay. The system will not let you apply suite night awards. I suspect the reservation is handed off to the hotel as corporate can't make any changes, nor force suite night awards.
You might get away with it if it is a mobile key property but I would probably just call and plead a case.
You might get away with it if it is a mobile key property but I would probably just call and plead a case.