Jan 22, 2019, 11:55 pm
Last edit by: BobbySteel
Current Status of the Grandfathering Sweep to Lifetime Platinum Premier Elite / Lifetime Titanium Elite
As of 1/26 Members are reporting a SWEEP HAS OCCURRED LTPPE/LTitaniumE. Some have reported discrepancies between app and website still.
A sweep has also occurred of LTP qualifying from previous LTG on legacy rules.
Request: Please DO NOT post asking if the above has occurred or advising all of us that nothing has changed. Please continue reading this wiki for updates.
If you have legitimately been swept and your website account shows that you have truly been grandfathered to Lifetime Platinum Premier Elite, then yes please do add a post with this information with useful details for others and this wiki will then be updated accordingly with your information.
As of 1/26 Members are reporting a SWEEP HAS OCCURRED LTPPE/LTitaniumE. Some have reported discrepancies between app and website still.
A sweep has also occurred of LTP qualifying from previous LTG on legacy rules.
Request: Please DO NOT post asking if the above has occurred or advising all of us that nothing has changed. Please continue reading this wiki for updates.
If you have legitimately been swept and your website account shows that you have truly been grandfathered to Lifetime Platinum Premier Elite, then yes please do add a post with this information with useful details for others and this wiki will then be updated accordingly with your information.
Does anyone know when the sweep for LTPP will be happening?
Jan 20, 2019, 8:21 am
#136
Join Date: May 2011
Posts: 5,814
Apologies for my ignorance - will this sweep establish Lifetime Premiere Platinum or is it a narrow thing based on the old point accumulations?
I'm showing as Lifetime "regular" Plat although my lifetime status board looks like this which was an accumulation before Dec 31 (haven't had a stay this month so far):
Nights: 943
Years as Silver, Gold or Platinum: 26
Years as Gold or Platinum: 16
Years as Platinum: 15
As I understand things they were going to award Lifetime Premiere Platinum if you had over 750/10 which I'm over. So I'm not sure if I should be trying to contact them or wait for this "sweep".
(hoping its the sweep - I hear wait times to get through to customer service are horrible)
I'm showing as Lifetime "regular" Plat although my lifetime status board looks like this which was an accumulation before Dec 31 (haven't had a stay this month so far):
Nights: 943
Years as Silver, Gold or Platinum: 26
Years as Gold or Platinum: 16
Years as Platinum: 15
As I understand things they were going to award Lifetime Premiere Platinum if you had over 750/10 which I'm over. So I'm not sure if I should be trying to contact them or wait for this "sweep".
(hoping its the sweep - I hear wait times to get through to customer service are horrible)
Jan 20, 2019, 8:46 am
#137
Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Plat, SAS Eurobonus Silver, Connect Miles Gold, Marriott Lifetime Plat, Hyatt Disc.
Posts: 585
Can we expect the updates programwide to happen together with "the sweep"? I am chasing LPE under the new rules and I should have been making the jump from 8 to 9 by Jan 1st. With 15 nights alone booked up until Feb 6th I am already well on my way to the 10th year.
Jan 20, 2019, 9:40 am
#138
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
But again, I could not locate where the Lurkers may have made such statements and I could possibly have dreamed it - not to mention that it just doesn't seem the least bit reasonable - so take this with a grain of salt please.
Jan 20, 2019, 11:25 am
#139
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I read that on the forums as well, but I had 2 Marriott customer service managers tell me differently. One told me that I would qualify for LTPP since after merging, the points would all become Marriott points and thus satisfy the 2MM requirement, and that 2018 was not yet included in my 9 years of Platinum status, which would get bumped up to 10 years once 2019 arrived (however, my app still shows 9). Thus, I would qualify under either 2MM points or 10 years Platinum. A second customer service manager also left me a voicemail confirming I would qualify for LTPP and that I should receive a notice around mid/late-Jan.
This was after 3-4 hours of phone calls with 4 different customer service managers (the first two told me very different things, including that my platinum years would not merge after combining accounts). I understand that this is different from what was reported by lurkers.
Crossing my fingers and hoping the last 2 managers were right about my LTPP eligibility. If not, maybe I can dispute using the voicemail?
This was after 3-4 hours of phone calls with 4 different customer service managers (the first two told me very different things, including that my platinum years would not merge after combining accounts). I understand that this is different from what was reported by lurkers.
Crossing my fingers and hoping the last 2 managers were right about my LTPP eligibility. If not, maybe I can dispute using the voicemail?
Jan 20, 2019, 11:32 am
#140
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Jan 20, 2019, 11:41 am
#141
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Apologies for my ignorance - will this sweep establish Lifetime Premiere Platinum or is it a narrow thing based on the old point accumulations?
I'm showing as Lifetime "regular" Plat although my lifetime status board looks like this which was an accumulation before Dec 31 (haven't had a stay this month so far):
Nights: 943
Years as Silver, Gold or Platinum: 26
Years as Gold or Platinum: 16
Years as Platinum: 15
As I understand things they were going to award Lifetime Premiere Platinum if you had over 750/10 which I'm over. So I'm not sure if I should be trying to contact them or wait for this "sweep".
(hoping its the sweep - I hear wait times to get through to customer service are horrible)
I'm showing as Lifetime "regular" Plat although my lifetime status board looks like this which was an accumulation before Dec 31 (haven't had a stay this month so far):
Nights: 943
Years as Silver, Gold or Platinum: 26
Years as Gold or Platinum: 16
Years as Platinum: 15
As I understand things they were going to award Lifetime Premiere Platinum if you had over 750/10 which I'm over. So I'm not sure if I should be trying to contact them or wait for this "sweep".
(hoping its the sweep - I hear wait times to get through to customer service are horrible)
Jan 20, 2019, 5:51 pm
#142
Join Date: Apr 2018
Posts: 66
Agents have 0 power to change status. Their supervisors also have 0 power to change status. Their supervisors' supervisor has 0 ability to change status. An email can be sent if there's reason to have it looked into, but no one that you can get on the phone will be able to change your status. The days of higher up agents being able to change status are long gone. Agents can't, even if they can easily verify your account status is incorrect, make that change, or call and talk to anyone capable of making that change.
Jan 20, 2019, 6:15 pm
#143
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Agents have 0 power to change status. Their supervisors also have 0 power to change status. Their supervisors' supervisor has 0 ability to change status. An email can be sent if there's reason to have it looked into, but no one that you can get on the phone will be able to change your status. The days of higher up agents being able to change status are long gone. Agents can't, even if they can easily verify your account status is incorrect, make that change, or call and talk to anyone capable of making that change.
Jan 20, 2019, 8:19 pm
#144
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
I read that on the forums as well, but I had 2 Marriott customer service managers tell me differently. One told me that I would qualify for LTPP since after merging, the points would all become Marriott points and thus satisfy the 2MM requirement, and that 2018 was not yet included in my 9 years of Platinum status, which would get bumped up to 10 years once 2019 arrived (however, my app still shows 9). Thus, I would qualify under either 2MM points or 10 years Platinum. A second customer service manager also left me a voicemail confirming I would qualify for LTPP and that I should receive a notice around mid/late-Jan.
This was after 3-4 hours of phone calls with 4 different customer service managers (the first two told me very different things, including that my platinum years would not merge after combining accounts). I understand that this is different from what was reported by lurkers.
Crossing my fingers and hoping the last 2 managers were right about my LTPP eligibility. If not, maybe I can dispute using the voicemail?
This was after 3-4 hours of phone calls with 4 different customer service managers (the first two told me very different things, including that my platinum years would not merge after combining accounts). I understand that this is different from what was reported by lurkers.
Crossing my fingers and hoping the last 2 managers were right about my LTPP eligibility. If not, maybe I can dispute using the voicemail?
AFAIK LTPP based on 750 nights and 2,000,000 lifetime points requires that alll of those 750 nights and points be legacy MR. In addition, assuming at least that accounts weren't yet combined, the system recognizes legacy MR LTP and converts it to LTPP pretty much immediately. At least this was true for those of us with legacy MR LTP (750 legacy MR nights and 2,000,000 legacy MR points) before August 18th, and there's no reason for the legacy MR system not to pick it up just like before (almost instantly) in a legacy MR account.
Jan 20, 2019, 10:45 pm
#145
Join Date: Jun 2011
Programs: Lifetime Platinum Premier Elite
Posts: 184
Honestly, I do not understand Marriott. They seem like they do not care at all about long term, many nights loyalty guests.
For example, I have over 13 years platinum and around 1400 nights; so I qualify as Lifetime Platinum Premier Elite and was told I would get a new card and status notification before 21 Jan 2019.
Now, it's 21 Jan 2019 and I have heard nothing from Marriott but excuses and they announce a new Bonvoy program which seems to be an excuse to delay yet again, until Feb.
In a nutshell, Marriott seems a total disaster coming from Starwood and Marriott seems to have destroyed all the good from Starwood and treats all their Lifetime Platinum Premier Elite like "dirt" compared to how SW treated their loyalty guests.
Sorry for the rant, but with nearly 1400 nights in this program, I am really upset with the Marriott.
They are just too cheap to issue nice Lifetime Platinum Premier Elite card in a timely manner.
Heck, the web site is terrible. Have the time it gives errors; my Lifetime Platinum Premier Elite is never correct.
It's broken. Whomever runs Marriott should be replaced with someone capable, in my view.
This merger has been a total disaster and still it as we move into 2019!!
For example, I have over 13 years platinum and around 1400 nights; so I qualify as Lifetime Platinum Premier Elite and was told I would get a new card and status notification before 21 Jan 2019.
Now, it's 21 Jan 2019 and I have heard nothing from Marriott but excuses and they announce a new Bonvoy program which seems to be an excuse to delay yet again, until Feb.
In a nutshell, Marriott seems a total disaster coming from Starwood and Marriott seems to have destroyed all the good from Starwood and treats all their Lifetime Platinum Premier Elite like "dirt" compared to how SW treated their loyalty guests.
Sorry for the rant, but with nearly 1400 nights in this program, I am really upset with the Marriott.
They are just too cheap to issue nice Lifetime Platinum Premier Elite card in a timely manner.
Heck, the web site is terrible. Have the time it gives errors; my Lifetime Platinum Premier Elite is never correct.
It's broken. Whomever runs Marriott should be replaced with someone capable, in my view.
This merger has been a total disaster and still it as we move into 2019!!
Jan 21, 2019, 12:15 am
#146
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Honestly, I do not understand Marriott. They seem like they do not care at all about long term, many nights loyalty guests.
For example, I have over 13 years platinum and around 1400 nights; so I qualify as Lifetime Platinum Premier Elite and was told I would get a new card and status notification before 21 Jan 2019.
For example, I have over 13 years platinum and around 1400 nights; so I qualify as Lifetime Platinum Premier Elite and was told I would get a new card and status notification before 21 Jan 2019.
Jan 21, 2019, 1:31 am
#147
Join Date: Jun 2002
Location: Smellington, NZ
Programs: AA EXP 2MM, UA 2P, Marriott LTPP
Posts: 1,453
Jan 21, 2019, 1:54 am
#148
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Agents have 0 power to change status. Their supervisors also have 0 power to change status. Their supervisors' supervisor has 0 ability to change status. An email can be sent if there's reason to have it looked into, but no one that you can get on the phone will be able to change your status. The days of higher up agents being able to change status are long gone. Agents can't, even if they can easily verify your account status is incorrect, make that change, or call and talk to anyone capable of making that change.
Jan 21, 2019, 6:50 am
#150
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,656
