Full service Marriott - room unserviced
Dec 3, 2018, 11:01 pm
#16
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,651
Rarely do I stay in the hotel past noon, but when it happens and I leave, return later with no housekeeping I simply ask for some extra towels sent up. Never been an issue for me. I don't need the bed made to perfection 30 minutes before I undo it, nor have I complained and requested or demanded points. If daily water or coffee is missing, I request those items as well. Never been a problem, but I guess I'm not one looking to complain, but find solutions.
Dec 3, 2018, 11:07 pm
#17
Join Date: Sep 2017
Posts: 575
Happened to me a couple of weeks ago at a AC Hotel. Making the bed is not a big deal for me but not having any towels left is a pain. Went down to the front desk and let them know. The following morning I had a note under the door from the manager apologizing and gave me 10k points.
Here is my thoughts and you do what you believe, but if you are going to take a time to write this out on here you should write the hotel GM a email. Maybe you get points maybe you don't! At the very least maybe they double and triple check every single hotel room is done!
Here is my thoughts and you do what you believe, but if you are going to take a time to write this out on here you should write the hotel GM a email. Maybe you get points maybe you don't! At the very least maybe they double and triple check every single hotel room is done!
Dec 4, 2018, 12:08 am
#18
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
Because of this issue, now as I leave in the morning, I use the app to specifically request my room to be made. It's not supposed to be used that way, but it seems to guarantee the room does get made up. I came back to a Four Point over a month ago at around 6PM and my room still wasn't made up.
Dec 4, 2018, 1:03 am
#19
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,313
Dec 4, 2018, 2:06 am
#20
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Thanks for all the responses - I deliberately held back the location initially since I wanted to see the generic response, not get bogged down in the specific location.
The hotel was the Marriott Victoria, with which I have a long history, and both good and bad experiences.
And no, I didn't leave a 'Do Not Disturb' sign on my door....
The hotel was the Marriott Victoria, with which I have a long history, and both good and bad experiences.
And no, I didn't leave a 'Do Not Disturb' sign on my door....
I am a bit confused w/ the long history & good/bad experiences. If you have a long history w/ the property, presumably you'd know who to talk to re: this blip. Unless the skipped housekeeping happens each time you stay, sounds like a blip. But why start a thread re: it, unless you wanted compensation & were expecting back-up re: the comp request. No I wouldn't do scorched earth especially on the last night of a 4-night stay, but that's just me.
Cheers.
Dec 4, 2018, 8:11 am
#22
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,807
I accidentally left the DnD sign on on 2 occassions.
1st is at St Regis Singapore. and 2nd at Fairmont Jakarta.
On both occassions, the housekeeping left a card that say they didnt clean the room due to DnD sign
The card also mention that I could call housekeeping if I want to have my room made.
But since I have all the supplies I need (have enough towel for the next day) I cant be bothered to call.
1st is at St Regis Singapore. and 2nd at Fairmont Jakarta.
On both occassions, the housekeeping left a card that say they didnt clean the room due to DnD sign
The card also mention that I could call housekeeping if I want to have my room made.
But since I have all the supplies I need (have enough towel for the next day) I cant be bothered to call.
Dec 4, 2018, 8:19 am
#23
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Whilst I like clean towels, replacement toiletries/coffee/sugar daily, i am happy for bed to be refreshed every 3rd day.
Not just Marriott, I have noticed that with DND until 1200-1300 , it is not unusual to have room service skipped. If 3rd day I tend to call in at lounge/front-desk to ensure my bed is refreshed
Depending on hotel, I usually then get smellies/towels during turndown service
Not just Marriott, I have noticed that with DND until 1200-1300 , it is not unusual to have room service skipped. If 3rd day I tend to call in at lounge/front-desk to ensure my bed is refreshed
Depending on hotel, I usually then get smellies/towels during turndown service
Dec 4, 2018, 10:45 am
#24
Join Date: Jun 2015
Posts: 343
Dec 4, 2018, 11:31 am
#25
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
Dec 4, 2018, 11:38 am
#26
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
Dec 4, 2018, 11:42 am
#27
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
Regardless of the number of points...It's still "skip housekeeping, get points." And thanks for pointing out my error, @MSPeconomist.
-mvitale
Dec 4, 2018, 11:59 am
#28
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
MAGC at Marriott is really (regardless of points that are supposed to be awarded) hang tag, eventually check out, don't get points, get annoyed because Marriott doesn't make any easy way to contact them about MAGC points missing, try contacting that with no response or long wait, ultimately get nothing. In Marriott's view, apparently the reward for MAGC is the warm feeling that you are supposedly doing something good for the environment! (and helping the hotel get some more green)
Dec 4, 2018, 12:07 pm
#29
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
MAGC at Marriott is really (regardless of points that are supposed to be awarded) hang tag, eventually check out, don't get points, get annoyed because Marriott doesn't make any easy way to contact them about MAGC points missing, try contacting that with no response or long wait, ultimately get nothing. In Marriott's view, apparently the reward for MAGC is the warm feeling that you are supposedly doing something good for the environment! (and helping the hotel get some more green)
Dec 4, 2018, 12:39 pm
#30
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Regardless of being a full service hotel, it's a problem - just more glaring when you're paying for "Marriott" by name. I came across this on a recent Hilton stay, so I can commiserate with the frustration of coming back to the room after a long day working and it not being made up. Hampton Inn gave me 5000 HHonors points for the inconvenience and I know the chains are different, my point is that the 500 MAGC points seems insufficient as an apology (compared to a choice made).