Nov 30, 2018, 5:05 am
Last edit by: MasterGeek
From Starwood Lurker team :
Please visit info.starwoodhotels.com for more information about this incident, available resources and steps you can take.
Marriott has announced a massive breach of data belonging to 500 million guests who stayed at hotel brands including W, Sheraton, and Westin.
Marriott announced on Friday that it had "taken measures to investigate and address a data security incident" that stemmed from its Starwood guest authorization database.
The company said it believes that around 500 million people's information was accessed, including an unspecified number who had their credit card details taken. It affects customers who made bookings on or before September 10, 2018.
http://uk.businessinsider.com/marriott-data-breach-500-million-guests-affected-2018-11?r=US&IR=T
https://www.prnewswire.com/news-releases/marriott-announces-starwood-guest-reservation-database-security-incident-300758155.html
You can enroll in the "identity" monitoring service provided by Marriott due to this breach here, it cannot be called "credit monitoring" because it doesn't provide access to viewing credit bureau report data (as held by Equifax, TransUnion, Experian) nor notifications when credit report data changes :
https://answers.kroll.com/us/index.html
Please visit info.starwoodhotels.com for more information about this incident, available resources and steps you can take.
Marriott has announced a massive breach of data belonging to 500 million guests who stayed at hotel brands including W, Sheraton, and Westin.
Marriott announced on Friday that it had "taken measures to investigate and address a data security incident" that stemmed from its Starwood guest authorization database.
The company said it believes that around 500 million people's information was accessed, including an unspecified number who had their credit card details taken. It affects customers who made bookings on or before September 10, 2018.
http://uk.businessinsider.com/marriott-data-breach-500-million-guests-affected-2018-11?r=US&IR=T
https://www.prnewswire.com/news-releases/marriott-announces-starwood-guest-reservation-database-security-incident-300758155.html
You can enroll in the "identity" monitoring service provided by Marriott due to this breach here, it cannot be called "credit monitoring" because it doesn't provide access to viewing credit bureau report data (as held by Equifax, TransUnion, Experian) nor notifications when credit report data changes :
https://answers.kroll.com/us/index.html
Starwood/Marriott Data Breach 500 Million Guests affected, Marriott fined £18.4m
Dec 3, 2018, 12:42 pm
#316
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
That is what the manager indicated in the email. I had made the reservation because they were leaving in a couple weeks and she had not made the reservations, so I was getting nervous. We had been on the phone for hours with various travel providers and she hung up before we finished this last reservation. The manager volunteered to give them lounge access which was much appreciated. I am sorry to see that hotel leave Marriott.
Ironically we got off the phone an hour or so ago making her travel arrangements for Christmas because she was dragging her feet on those.
Ironically we got off the phone an hour or so ago making her travel arrangements for Christmas because she was dragging her feet on those.
Dec 3, 2018, 12:47 pm
#317
Join Date: Nov 2017
Posts: 3,359
There is no legal requirement under Czech law for a booked/contracted hotel guest to show up with a passport that matches the passport number submitted at time of booking (or at any time prior to check-in) in order to avail to staying at a Czech hotel under a confirmed hotel booking.
Safe Travels,
James
Dec 3, 2018, 1:07 pm
#318
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Agreed on that part. At every hotel I've stayed at in the world (i.e. UK, Germany, Switzerland, USA, New Zealand, Hong Kong, etc.), I was never asked to provide passport data during booking. However, sometimes they did require scanning my passport during check-in. I would expect that collecting such information at time of booking might run into regional privacy legislations such as the German Data Privacy Regulation (GDPR).
Safe Travels,
James
Safe Travels,
James
Dec 3, 2018, 1:34 pm
#319
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Dec 3, 2018, 4:19 pm
#320
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
We understand your concern. We began sending emails on Nov 30, 2018 to affected guests. Due to the volume, you may not receive yours immediately. You don’t have to wait for the email if you believe you may be affected. Please visit info.starwoodhotels.com for official information and some steps you can take in response.
Last edited by MasterGeek; Dec 3, 2018 at 4:46 pm
Dec 3, 2018, 4:25 pm
#321
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
500m vs 21m SPG members, although includes post marriott
maybe mostly corporate which dont allow ? and via OTAs ?
wonder how many SPG didnt stay and only used CC for air
or got status via amex plat/cent etc but didnt use at all
my last stay was a long time ago (dont travel much)
500m is clearly a lot of emails
Last edited by Kagehitokiri; Dec 5, 2018 at 12:38 pm
Dec 3, 2018, 7:03 pm
#322
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
We understand your concern. We began sending emails on Nov 30, 2018 to affected guests. Due to the volume, you may not receive yours immediately. You don’t have to wait for the email if you believe you may be affected. Please visit info.starwoodhotels.com for official information and some steps you can take in response.
I did have a read of your website. Basically it offers some limited guidance and even more limited compensation for people in North America and Europe, but as a resident of Australia all it basically says is "we're really sorry, have some platitudes". No compensation. No practical guidance. Nothing.
It's actually kind of insulting. And I'm more than happy for you to feed back to corporate that insulting customers is a pretty bad way to generate goodwill.
Dec 4, 2018, 5:06 am
#324
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
It seems to me that so far most people still haven’t gotten any Marriott email about this matter. Many of the people who are covered by GDPR also seem to not have gotten any such email from Marriott. And I’m having the spam folders checked.
Dec 4, 2018, 7:43 am
#325
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
that being said, what information are you expecting to receive in the email that you don't have now?
Dec 4, 2018, 7:55 am
#326
Join Date: Mar 2010
Posts: 1,324
I am expecting confirmation that the new Program name "Bonvoy" was created by the hackers and is NOT the actual new name.
Dec 4, 2018, 8:02 am
#327
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,803
Dec 4, 2018, 9:47 am
#329
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
And like the past four years, there seems to be no evidence of (a) credit card fraud against AMEX or Chase which would be much more easily detected as a pattern than in breaches involving Target/Home Depot, (b) no one with dark web monitoring reporting that their information is up for sale, and (c) no reports of points being stolen. Not sure I've seen anyone pop up and say they've been actually been impacted sometime over the past four years.
Dec 4, 2018, 10:21 am
#330
Join Date: Nov 2017
Posts: 3,359
-James