Marriott Bonvoy? (Potential new program leak)
Nov 29, 2018, 3:32 pm
#286
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I guess this should be retitled as the Marriott Marquis BKK thread!
Nov 29, 2018, 3:58 pm
#287
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I don't think Marriott "forces" hotels to not exceed the standard, but they definitely do make recommendations like that.
Check out the following post (a while back, but from Marriott's official representative): https://www.flyertalk.com/forum/11062254-post41.html The post was almost 10 years ago, but I think Marriott still manages this same way. They don't "force", but they will encourage and recommend. And of course, Hotel management takes it and tells regular staff this is what Marriott Corp is telling us to do (i.e. forcing us.)
Check out the following post (a while back, but from Marriott's official representative): https://www.flyertalk.com/forum/11062254-post41.html The post was almost 10 years ago, but I think Marriott still manages this same way. They don't "force", but they will encourage and recommend. And of course, Hotel management takes it and tells regular staff this is what Marriott Corp is telling us to do (i.e. forcing us.)
Wow. This says more about the different cultures at MR vs SPG than maybe anything I’ve seen before.
Per the Marriott Concierge:
“hotels were also encouraged to not “over achieve'”,
WTH?
Last edited by damon88; Nov 29, 2018 at 5:36 pm
Nov 29, 2018, 5:50 pm
#288
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I was thinking the same thing but according to another post in this thread a Focus Group was given 3 names to choose from one of which was Bonvoy. I think one of other choices was BonBon but I don't know for sure. Hopefully someone could post the other 2 potential names??
Nov 29, 2018, 5:51 pm
#289
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Well, if a manager said so, then it must be true. Not.
I’m sorry, but I do consider the source when I consider the veracity of any assessment such as this. Your manager may very well believe that, but that doesnt constitute any sort of proof whatsoever. It’s convenient to blame Marriott for not exceeding a brand standard. It’s convenient to blame the merger for any issue with any legacy SPG hotel. It’s convenient, but that doesn’t make it true.
No, I finished my drink and exited the GM's cocktail reception. What a sorry state of affairs that was.
Nov 29, 2018, 5:52 pm
#290
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Then you clearly hadn't been in the lounge this entire calendar year at the minimum.
Nov 29, 2018, 8:59 pm
#292
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Of course, if you don’t trust the veracity of said statement, it does beg the question of why you’d share it.
Last edited by bhrubin; Nov 29, 2018 at 9:08 pm
Dec 3, 2018, 5:48 am
#293
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I was thinking the same thing but according to another post in this thread a Focus Group was given 3 names to choose from one of which was Bonvoy. I think one of other choices was BonBon but I don't know for sure. Hopefully someone could post the other 2 potential names??
Dec 5, 2018, 7:18 am
#294
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That's not what the terms say.
Dec 5, 2018, 7:26 am
#295
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Except there are multiple reports from multiple elites of multiple properties that previously exceeded brand standards reducing what they provide to the absolute minimum with each of these properties saying Marriott is forcing properties not to exceed brand standards.
Dec 5, 2018, 7:29 am
#296
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Imagine if McDonald's allowed some of the franchisees who own and operate the vast majority of restaurants to give you an extra order of French fries just because they wanted to do so. It's kind of the same thing, I think.
What concerns me is the international properties, which have almost always been better than North America properties, will be forced to reduce their over-and-above offerings to match their North American counterparts. I hope this isn't the case, but since Marriott manages more international properties than it manages North American properties it would be easier to make drastic cutbacks in, for example, lounge offerings.
Dec 5, 2018, 7:36 am
#297
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Except there are multiple reports from multiple elites of multiple properties that previously exceeded brand standards reducing what they provide to the absolute minimum with each of these properties saying Marriott is forcing properties not to exceed brand standards.
I've experienced this at JW Marriott Dongdaemun 3 or 4 years ago when they stopped giving Plats buffet breakfast after opening a few months. Lounge breakfast or 49,000 won per person extra for Taviolo 24 buffet.
Dec 5, 2018, 7:45 am
#298
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What do they charge the public for breakfast there? I'm wondering whether the surcharge for those with lounge access is any different.
Dec 6, 2018, 5:38 am
#299
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Marriott isn’t really a hospitality company any more, it’s a hotel brander. With 30 different brands now tightly maintaining brand standards is very important especially following the merger where the difference between say a Marriott and a Sheraton, or a Renaissance and a Westin can be little more than the guests personal perception. Tightly maintained brand standards are vital to control a difference between these brands that really are tripping over one another.
What I think Marriott fails to recognise is whilst in North America the flagship full service brands, Marriott, Sheraton, Renaissance and Westin hotels have been built to a pretty vanilla 3.5*, outside the US they’re frequently 5*, and hence brand uniformity will either result in cuts internationally or improvements stateside. I guess Marriotts following the cutting route - shock, horror!
What I think Marriott fails to recognise is whilst in North America the flagship full service brands, Marriott, Sheraton, Renaissance and Westin hotels have been built to a pretty vanilla 3.5*, outside the US they’re frequently 5*, and hence brand uniformity will either result in cuts internationally or improvements stateside. I guess Marriotts following the cutting route - shock, horror!
Dec 6, 2018, 8:35 am
#300
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What I think Marriott fails to recognise is whilst in North America the flagship full service brands, Marriott, Sheraton, Renaissance and Westin hotels have been built to a pretty vanilla 3.5*, outside the US they’re frequently 5*, and hence brand uniformity will either result in cuts internationally or improvements stateside. I guess Marriotts following the cutting route - shock, horror!
N American full service hotels get renovated and refurbished eventually. It’s more expensive to do that here and in Europe than it is in Asia, of course.
Most of these hotels are 3.5 or 4 star hotels. There is a small number of 4.5 almost 5 star hotels. There are very few proper 5 star hotels among those brands.
This also has nothing to do with the name of the new loyalty program.