Room available only on non-Marriott website
Nov 10, 2018, 4:24 pm
#1
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Room available only on non-Marriott website
Does someone have experience with room availability problem, where Marriott hotel is only bookable on non-Marriott website?
Basically a room is available everywhere, except on Marriott website.
Is SPG planning something new or do I miss something here?
Case of Four Points Hakodate:
Room available everywhere ....
... except on it's own website
Basically a room is available everywhere, except on Marriott website.
Is SPG planning something new or do I miss something here?
Case of Four Points Hakodate:
Room available everywhere ....
... except on it's own website
Nov 10, 2018, 6:59 pm
#4
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Last night Courtyard Kauai went sold out through the end of this year . Is that the best protection against best rate guarantee?
Nov 10, 2018, 8:04 pm
#5
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Did you go all the way through the booking process to see if a room was really available? Typically, I find when a room is not available on Marriott/SPG's website, when I go through the entire booking on a different website I also find there are no rooms available even though the initial screen showed availability.
Nov 10, 2018, 8:19 pm
#6
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Did you go all the way through the booking process to see if a room was really available? Typically, I find when a room is not available on Marriott/SPG's website, when I go through the entire booking on a different website I also find there are no rooms available even though the initial screen showed availability.
Nov 10, 2018, 8:23 pm
#7
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All other hotels are also like that. It's understandable that they're allocating to Booking / Expedia etc. but what's new is they don't allocate it to SPG/Marriott.
Nov 10, 2018, 10:27 pm
#8
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sch7468: I have looked and 4P Hakodate is only available at Marriott.com for 3 days during entire Dec!
I don't this this hotel is sold out - it simply not selling rooms through Marriott.
I am also happened to be Platinum Premier Elite and according to the merged program rules:
I don't this this hotel is sold out - it simply not selling rooms through Marriott.
I am also happened to be Platinum Premier Elite and according to the merged program rules:
"We’ll always have a room available to you — guaranteed — when you book by 3 p.m., 48 hours prior to arrival."
However, 4P Hakodate does not show such an availability on line either.
However, 4P Hakodate does not show such an availability on line either.
Nov 10, 2018, 10:32 pm
#9
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Nov 10, 2018, 11:07 pm
#10
Join Date: Jan 2005
Posts: 113
Also a good strategy not to have to pay any Marriott points or benefits. However still makes no sense, Marriott reservation channel should still be much cheaper than 3rd parties for the hotel.
Could you call in for the rack rate guarantee booking and then BRG that?
Could you call in for the rack rate guarantee booking and then BRG that?
Nov 11, 2018, 3:29 am
#11
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It could just be a system error. I’ve seen a couple of occasions when rooms weren’t available on Marriott channels but were available on Virtuoso. This means these aren’t rooms which were block-bought but simply hadn’t beeen loaded into the Marriott system.
Sadly, I don’t know how you could possibly check this for a non-Luxury hotel - maybe via AMEX Travel or Concur?
Sadly, I don’t know how you could possibly check this for a non-Luxury hotel - maybe via AMEX Travel or Concur?
Nov 11, 2018, 5:42 am
#12
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But the problem is: It took about 5 minutes for him to understand what I am saying. FYI: The Japanese are not known for being fluent in any foreign language.
So I assume he will have difficulty spelling my name, understand my credit card number, or even my SPG number.
Nov 11, 2018, 7:05 am
#13
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I have found Marriott.com to lie many times about "No rooms available". If you click on "Are your dates flexible?" it will pull up a calendar and prices on each day showing the total amount of a stay starting on any given date for the number of nights you selected in your search.
Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.
-RM
Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.
-RM
Nov 11, 2018, 7:37 am
#14
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Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
Nov 11, 2018, 8:20 am
#15
Original Poster
Join Date: Dec 2012
Location: DUS/AMS/HAM
Programs: HH-D / IHG-Sp / Marriott-P / LH-SEN / BA-S
Posts: 215
I have found Marriott.com to lie many times about "No rooms available". If you click on "Are your dates flexible?" it will pull up a calendar and prices on each day showing the total amount of a stay starting on any given date for the number of nights you selected in your search.
Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.
-RM
Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.
-RM
Any thought?