Room available only on non-Marriott website

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Old Nov 10, 18, 5:24 pm
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Room available only on non-Marriott website

Does someone have experience with room availability problem, where Marriott hotel is only bookable on non-Marriott website?
Basically a room is available everywhere, except on Marriott website.
Is SPG planning something new or do I miss something here?

Case of Four Points Hakodate:



Room available everywhere ....


... except on it's own website
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Old Nov 10, 18, 6:13 pm
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The property has allocated a certain amount of rooms to third-party distribution such as Orbitz, Priceline, Expedia etc...
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Old Nov 10, 18, 7:31 pm
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In the old days, you'd be able to BRG that and guarantee 25% off the price!
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Old Nov 10, 18, 7:59 pm
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Originally Posted by margarita girl View Post
In the old days, you'd be able to BRG that and guarantee 25% off the price!
Right. But it is not SPG anymore. There is no dedicated PLT line and no customer service.
Last night Courtyard Kauai went sold out through the end of this year . Is that the best protection against best rate guarantee?
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Old Nov 10, 18, 9:04 pm
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Did you go all the way through the booking process to see if a room was really available? Typically, I find when a room is not available on Marriott/SPG's website, when I go through the entire booking on a different website I also find there are no rooms available even though the initial screen showed availability.
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Old Nov 10, 18, 9:19 pm
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Originally Posted by controller1 View Post
Did you go all the way through the booking process to see if a room was really available? Typically, I find when a room is not available on Marriott/SPG's website, when I go through the entire booking on a different website I also find there are no rooms available even though the initial screen showed availability.
Yeah so now I ended up with confirmed room - From Booking.com
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Old Nov 10, 18, 9:23 pm
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Originally Posted by imverge View Post
The property has allocated a certain amount of rooms to third-party distribution such as Orbitz, Priceline, Expedia etc...
All other hotels are also like that. It's understandable that they're allocating to Booking / Expedia etc. but what's new is they don't allocate it to SPG/Marriott.
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Old Nov 10, 18, 11:27 pm
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sch7468: I have looked and 4P Hakodate is only available at Marriott.com for 3 days during entire Dec!
I don't this this hotel is sold out - it simply not selling rooms through Marriott.
I am also happened to be Platinum Premier Elite and according to the merged program rules:
"We’ll always have a room available to you — guaranteed — when you book by 3 p.m., 48 hours prior to arrival."
However, 4P Hakodate does not show such an availability on line either.
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Old Nov 10, 18, 11:32 pm
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Originally Posted by Alex_I View Post
"Weíll always have a room available to you ó guaranteed ó when you book by 3 p.m., 48 hours prior to arrival."
However, 4P Hakodate does not show such an availability on line either.
To use the guarantee, you must call and pay full rack rate.
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Old Nov 11, 18, 12:07 am
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Also a good strategy not to have to pay any Marriott points or benefits. However still makes no sense, Marriott reservation channel should still be much cheaper than 3rd parties for the hotel.

Could you call in for the rack rate guarantee booking and then BRG that?
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Old Nov 11, 18, 4:29 am
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It could just be a system error. Iíve seen a couple of occasions when rooms werenít available on Marriott channels but were available on Virtuoso. This means these arenít rooms which were block-bought but simply hadnít beeen loaded into the Marriott system.

Sadly, I donít know how you could possibly check this for a non-Luxury hotel - maybe via AMEX Travel or Concur?
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Old Nov 11, 18, 6:42 am
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Originally Posted by thesmiler View Post
Also a good strategy not to have to pay any Marriott points or benefits. However still makes no sense, Marriott reservation channel should still be much cheaper than 3rd parties for the hotel.

Could you call in for the rack rate guarantee booking and then BRG that?
Well, you mean calling the hotel? I tried to do that and the reception said the availability is there.
But the problem is: It took about 5 minutes for him to understand what I am saying. FYI: The Japanese are not known for being fluent in any foreign language.

So I assume he will have difficulty spelling my name, understand my credit card number, or even my SPG number.
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Old Nov 11, 18, 8:05 am
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I have found Marriott.com to lie many times about "No rooms available". If you click on "Are your dates flexible?" it will pull up a calendar and prices on each day showing the total amount of a stay starting on any given date for the number of nights you selected in your search.

Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.

PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.

-RM
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Old Nov 11, 18, 8:37 am
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Originally Posted by RobOnLI View Post
Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.
Some Chi hotels have put in 2 night MLOS restrictions - were you searching for a single night?
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Old Nov 11, 18, 9:20 am
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Originally Posted by RobOnLI View Post
I have found Marriott.com to lie many times about "No rooms available". If you click on "Are your dates flexible?" it will pull up a calendar and prices on each day showing the total amount of a stay starting on any given date for the number of nights you selected in your search.

Just yesterday the hotel I wanted in Chicago kept showing "No rooms available". However, the calendar was completely full (meaning you could check in on any day you wanted to) and I could book a room. I have no idea why the search engine is returning that nothing is available if there are, indeed, rooms available. And the rate it showed me was in line with expectations, not the full rack rate.

PS - different hotel availability will also show up whether you are logged in or not. I find more hotels showing me prices if I'm logged in (Plat Premier) vs if I'm searching without being logged in.

-RM
This is the availability for 4P Sheraton Hakodate:



Any thought?
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