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Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]

Old Nov 14, 2018, 10:49 am
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Last edit by: SkiAdcock
Confirmed that property is now classified as a resort, even if the website doesn't say so.
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Lingfield Park Marriott Hotel & Country Club, UK [Master Thread]

Old Oct 29, 2018, 2:01 pm
  #31  
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Originally Posted by Lizie
...I'm with the others here, it needs addressing officially and quickly.
My apologies, but that isn't my decision to make. Nevertheless, as usual, I have forwarded everyone's concerns on.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 29, 2018, 3:39 pm
  #32  
 
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Originally Posted by Starwood Lurker
My apologies, but that isn't my decision to make. Nevertheless, as usual, I have forwarded everyone's concerns on.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
I didn't expect you would be in a position to change this. My statement was a general one.
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Old Oct 30, 2018, 4:35 am
  #33  
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Well, theres the word, Ive been going there for years and its never claimed Resort exemptions. I reckon whichever Marriott bigwig signed this one off has never visited the place. Frankly it barely manages to scrape by comparable country clubs, resort status is laughable!
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Last edited by BrightlyBob; Oct 30, 2018 at 4:41 am
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Old Oct 30, 2018, 5:58 am
  #34  
 
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Originally Posted by BrightlyBob
Well, theres the word, Ive been going there for years and its never claimed Resort exemptions. I reckon whichever Marriott bigwig signed this one off has never visited the place. Frankly it barely manages to scrape by comparable country clubs, resort status is laughable!
I have stayed here on a couple of occasions and totally agree. Saying the resort status is laughable is an understatement!!
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Old Oct 30, 2018, 8:46 am
  #35  
 
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Well as a regular I'd have to agree with the poor offering as a resort. However I have a reservation made prior to this non-announcement, a member of Marriott customer services confirming it wasn't a resort on the 23rd October and screen prints advertising it as a hotel and country club and not a resort. I shan't let this development tarnish my stay as that will be Marriott to deal with.

Looking through the pages though it does look like the race track and golf course and accompanying grounds are under the resort heading, but the hotel is separate.
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Old Oct 30, 2018, 9:24 am
  #36  
 
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Originally Posted by Starwood Lurker
My apologies, but that isn't my decision to make. Nevertheless, as usual, I have forwarded everyone's concerns on.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
It will be interesting to see if those to whom this matter has been forwarded will take it seriously. That would mean a quick correction to the webpage for the property — which hasn't happened as of now.

The official webpage for the Lingfield Park Marriott Hotel & Country Club identifies the property as a hotel — not just by its name, but more importantly, by the top line of the webpage. Until that changes, a Platinum Elite guest has a legitimate right to expect the guaranteed Welcome Gift (1000 points or USD $10 F&B credit) AND guaranteed breakfast for member +1 (in the restaurant because there is not an executive lounge at the property). Also, the Platinum Elite guest has a legitimate right to choose guaranteed late check-out.

If the hotel fails to provide Platinum Elite benefits for a Marriott-branded hotel, then the guarantees apply — no matter what the hotel claims.

I would also argue that any reservations made while the property is officially a hotel should be honored with hotel benefits, not with resort benefits.

If Marriott corporate fails to take this situation seriously, it undermines the Elite benefits program. It puts the Platinum Elite guest and the customer-facing hotel employees in an awkward, adversarial position. That's a heck of a way to treat Platinum Elite guests.

Whether this property meets the standards of being a Marriott resort is a separate issue.
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Last edited by Horace; Oct 30, 2018 at 9:50 am
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Old Oct 30, 2018, 9:41 am
  #37  
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Originally Posted by Starwood Lurker
My apologies, but that isn't my decision to make. Nevertheless, as usual, I have forwarded everyone's concerns on.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Can you also forward the suggestion that Marriott post a comprehensive list of all resorts and conference hotels?

I know that even SPG didn't do this but at least we had an accurate non official list to rely on.

And we can't count on hotels to honestly report. I can think of at least 3 hotels which purported to be resorts that turned out not to be.
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Old Oct 30, 2018, 9:49 am
  #38  
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Why is anyone surprised that Marriott corporate is backing the property's wrongful denial of benefits?

Welcome to the new Marriott.
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Old Oct 30, 2018, 9:54 am
  #39  
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Originally Posted by Horace
It will be interesting to see if those to whom this matter has been forwarded will take it seriously. That would mean a quick correction to the webpage for the property which hasn't happened as of now.

The official webpage for the Lingfield Park Marriott Hotel & Country Club identifies the property as a hotel not just by its name, but more importantly, by the top line of the webpage. Until that changes, a Platinum Elite guest has a legitimate right to expect the guaranteed Welcome Gift (1000 points or USD $10 F&B credit) AND guaranteed breakfast for member +1 (in the restaurant because there is not an executive lounge at the property). Also, the Platinum Elite guest has a legitimate right to choose guaranteed late check-out.

If the hotel fails to provide Platinum Elite benefits for a Marriott-branded hotel, then the guarantees apply no matter what the hotel claims.

I would also argue that any reservations made while the property is officially a hotel should be honored with hotel benefits, not with resort benefits.

If Marriott corporate fails to take this situation seriously, it undermines the Elite benefits program. It puts the Platinum Elite guest and the customer-facing hotel employees in an awkward, adversarial position. That's a heck of a way to treat Platinum Elite guests.

Whether this property meets the standards of being a Marriott resort is a separate issue.
Agree w/ all the above.

And I'd go a step further. Not sure about truth-in-advertising laws in the UK, but given the hotel's website states it's a hotel & not a resort, that's definitely misleading to consumers. Perhaps someone in the UK could mention it to the appropriate regulatory agency.

Cheers.
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Old Oct 30, 2018, 11:24 am
  #40  
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I requested the 1000 points (which I did not get) be honoured by the hotel, this was sent in an email with a screenshot of the check in app (offering normal hotel benefits for a full service hotel inc 1000 points) to the Manager, it has been a week now ......no reply.
Lizie you may have a battle on your hands, I wish you luck!


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Old Nov 14, 2018, 2:35 am
  #41  
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Reply from Manager Lingfield Hotel UK now a Resort

UPDATE
I posted recently that at my stay in October there was some controversy over Lingfield UK now classing itself as a Resort, which effects Plat benefits. I emailed the Manager, please see his reply that I eventually received on November 10th.


Reply from Lingfied Manager:

Thank you for taking the time to provide feedback following your stay with us on the 22nd October at Lingfield Park Marriott.



I am sorry that we were unable to guarantee you a 4pm checkout and also the changes to the rewards program offering Breakfast or points was different from your previous stays. The re-launch of the new rewards program in August caused a number of changes to the program some of which impacted the property directly. As part of the re-launch there was a clear message for hotels to comply with the listed standards to ensure consistency across each brand and avoid members from being disappointed because an experience in one hotel has caused an expectation in another.



As a property we were informed back in July that as part of the new program we would officially be classed as a resort. The criteria for a resort is broken into 3 areas and the 3 that we comply with are:
  1. 18 Hole Golf Course
  2. Compliance with brand specific room service - available 06:00-00:00
  3. Full resort spa



I dont have a problem with this, but it should have been communicated!
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Old Nov 14, 2018, 2:39 am
  #42  
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I'm sure the property was extremely disappointed that it was forced to cut elite benefits
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Old Nov 14, 2018, 3:00 am
  #43  
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I liked a” clear message to comply with listed standards” that they were told about in July but did amend their website or inform guests! But the aim was “not to disappoint members”.The irony of it made me smile.
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Old Nov 14, 2018, 5:30 am
  #44  
 
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With this perfect example of how Marriott do business is there any wonder I have barely stayed with them in the last 6 months after 90 nights in the first 6 months! They make the simple things complicated and cannot see their own hypocrisy!
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Old Nov 14, 2018, 5:42 am
  #45  
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One would think that a hotel and its GM would be thrilled to be reclassified as a resort (apparently they requested this, right?) and would want to shout it from the rooftops or at least post the "good news" on its website ASAP.
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