Marriott CEO Asks Unhappy Members To Hold Tight, Platform Is Stabilized
Oct 9, 2018, 10:46 am
#196
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,802
I guess loyalty program is like business transaction.
If MR benefit outweigh the cost and the hassle, then people will still flock to it.
And if MR keep devalue their program until onthing worth, people will leave
Currently I still satisfy with MR benefits .... so I will stay
If MR benefit outweigh the cost and the hassle, then people will still flock to it.
And if MR keep devalue their program until onthing worth, people will leave
Currently I still satisfy with MR benefits .... so I will stay
Oct 9, 2018, 1:14 pm
#197
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,576
Made a reservation online, received a confirmation email. But that reservation NEVER showed up in my account. Called PLT desk to have it added to no avail.
Called the hotel to do same. Still didn't showup on my account. I might have to either change hotel or cancel it (I hate to have to call to cancel!) and rebook. I happen to like this property!
Frustrated!
Called the hotel to do same. Still didn't showup on my account. I might have to either change hotel or cancel it (I hate to have to call to cancel!) and rebook. I happen to like this property!
Frustrated!
Oct 9, 2018, 4:00 pm
#198
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I don't disagree with any of that. They certainly have some problems to fix. But the incessant whining (in writing) about how Marriott is a horrible company that will never recover and will never be SPG is unfounded. Well, maybe not the last part. If they wanted to be SPG, the acquisition would have gone the other way.
What I (and I'm guessing others) WOULD say is that it is an eternally mediocre, uninspiring, archaic, often tone deaf company, and the last couple months are proving it in spades.
Oct 9, 2018, 4:04 pm
#199
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
I am starting to disagree heavily with the comment the platform is stabilized...yesterday made a reservation, got a confirmation email. Reservation does not appear in My Account. Tried to look up reservation with the confirmation #, no luck. Site says they can't find any reservation. Now, I'm going to have to call customer service or the hotel to make sure the reservation for which I booked on Marriott.com, and received an email, actually exists!
Oct 9, 2018, 9:56 pm
#200
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,802
Reading about plenty of reservation issue, I think Im quite lucky that I dont have any Marriott stays planned until November. Will definitely have some in January. Can only hope the platform really stabilised by then 
Got couple of stays at non Marwood hotels for these couple of months though.
Got couple of stays at non Marwood hotels for these couple of months though.
Oct 9, 2018, 10:56 pm
#201
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,401
I wouldn't say Marriott is a "horrible company" (nor would I think most loyal Starwood folks say that).
What I (and I'm guessing others) WOULD say is that it is an eternally mediocre, uninspiring, archaic, often tone deaf company, and the last couple months are proving it in spades.
What I (and I'm guessing others) WOULD say is that it is an eternally mediocre, uninspiring, archaic, often tone deaf company, and the last couple months are proving it in spades.
Oct 10, 2018, 4:15 pm
#202
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
I am starting to disagree heavily with the comment the platform is stabilized...yesterday made a reservation, got a confirmation email. Reservation does not appear in My Account. Tried to look up reservation with the confirmation #, no luck. Site says they can't find any reservation. Now, I'm going to have to call customer service or the hotel to make sure the reservation for which I booked on Marriott.com, and received an email, actually exists!
Oct 10, 2018, 6:54 pm
#203
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I am starting to disagree heavily with the comment the platform is stabilized...yesterday made a reservation, got a confirmation email. Reservation does not appear in My Account. Tried to look up reservation with the confirmation #, no luck. Site says they can't find any reservation. Now, I'm going to have to call customer service or the hotel to make sure the reservation for which I booked on Marriott.com, and received an email, actually exists!
Oct 11, 2018, 1:18 am
#206
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,269
Oct 11, 2018, 2:59 am
#208
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,036
Maybe other have noticed this ... but the points posting are way off ... had a recent stay at a London hotel (Moxy) before VAT it was 70 GBP approx 90 USD I was awarded 75 base points .... according to the T&C "earn 10 points per US$1 spent on eligible hotel charges, except at Element®, Residence Inn® and TownePlace Suites® hotels, where you’ll earn five points per eligible US$1.", i.e the awarded rate would indicate a rate of 7.50 USD /night ... I would love to pay that for a hotel in London .... Stable platform ... Mickey Mouse Platform rather ... I see similar on all my recent UK stays ...Luckily I have soft copies of all my recent folios but I have to do an audit of all previous stays put together a spread sheet send that sheet into MR together with all folios all because of Mr Sorensens "Stable Platform" ...What a clown ...
Oct 11, 2018, 4:27 am
#209
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Anecdotally I’m seeing that a significant proportion of stays are posting wrong (is it 5%, 10%, 25%?), but of course most of the time guests won’t notice and Marriott doesn’t seem to understand their complicated rules, so it’s unlikely this is actually understood at the moment.
Oct 11, 2018, 6:12 am
#210
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,651
Just an example of an annoying issue I had yesterday, I kept getting check-in notifications on the app for a stay I had cancelled last week. And YES, I had signed in and out of the app since cancelling the stay and it wasn't showing in my reservations anymore even though I was getting the notifications.
