Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Sep 11, 2018, 8:58 pm
#76
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
Just got an email from Marriot. 9 business days later.
Hello Mr Flightnurse,
Thank you for sending us a copy of your hotel receipt. I hope you enjoyed your stay at Renaissance New York Hotel and apologize that it was not systematically credited to your account. I am delighted to help you and want to make sure you get the credit you deserve for staying with us.
Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.
If I can be of further assistance Mr Fligthnurse, please contact our customer service group at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.
Sincerely,
Jaspreet Kaur
Marriott Rewards Guest Services
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
I'll check in the Morning to see if my points posted.
Hello Mr Flightnurse,
Thank you for sending us a copy of your hotel receipt. I hope you enjoyed your stay at Renaissance New York Hotel and apologize that it was not systematically credited to your account. I am delighted to help you and want to make sure you get the credit you deserve for staying with us.
Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.
If I can be of further assistance Mr Fligthnurse, please contact our customer service group at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.
Sincerely,
Jaspreet Kaur
Marriott Rewards Guest Services
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
I'll check in the Morning to see if my points posted.
Sep 11, 2018, 10:49 pm
#77
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
The last stay I had posted was two weeks ago. I'm now manually submitting each stay as a missing stay once ten days has passed. This is frustrating, particularly as Marriott's system doesn't even acknowledge the missing stay request submission with an email confirmation as SPG did and even IHG (!) does.
Sep 12, 2018, 11:09 am
#78
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Just got an email from Marriot. 9 business days later.
Hello Mr Flightnurse,
Thank you for sending us a copy of your hotel receipt. I hope you enjoyed your stay at Renaissance New York Hotel and apologize that it was not systematically credited to your account. I am delighted to help you and want to make sure you get the credit you deserve for staying with us.
Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.
If I can be of further assistance Mr Fligthnurse, please contact our customer service group at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.
Sincerely,
Jaspreet Kaur
Marriott Rewards Guest Services
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
I'll check in the Morning to see if my points posted.
Hello Mr Flightnurse,
Thank you for sending us a copy of your hotel receipt. I hope you enjoyed your stay at Renaissance New York Hotel and apologize that it was not systematically credited to your account. I am delighted to help you and want to make sure you get the credit you deserve for staying with us.
Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.
If I can be of further assistance Mr Fligthnurse, please contact our customer service group at:
http://www.marriott.com/rewards/customer-support.mi
Thank you for choosing Marriott.
Sincerely,
Jaspreet Kaur
Marriott Rewards Guest Services
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
I'll check in the Morning to see if my points posted.
Sep 13, 2018, 8:29 am
#79
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
I received the same message today regarding an award stay that had been missing. The line item was there showing zero base + 1000 Platinum points as expected; however, the nights counter had not moved. When I checked again an hour or so later, the nights have been updated as well.
Sep 13, 2018, 10:56 am
#80
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Wait. This is news to me. If someone else pays - another individual - not a room block, not master billing, not insurance, not a company, but a person - I still do not get points? I am asking because I have received points this way before and told that if it was a company paying, I would not, but if it is an individual, I would.
On a side note, my points for my European stays still have not post and it has been almost two months now
Not even the last one I sent after 10 days to Marriott. Just nothing, nada, Zero stays posted in the last 2 months (4 stays between the end of July and all August)
Sep 14, 2018, 10:36 pm
#81
Join Date: Mar 2017
Posts: 1,716
Delays in posting stays
I checked out of the Sheraton (on the Park) in Sydney on 3 September and until now (14 Sep SYD time) the stay has not posted to my account. Is this a temporary glitch which will be resolved on its own or do I have to file a missing stay claim?
Sep 15, 2018, 12:56 am
#82
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
This seems all over the place. I had a legacy SPG property stay post the day after departure, while my wife has a Marriott stay from two weeks ago that’s yet to post. I’ve merged my accounts; she hasn’t as issues persist.
Sep 15, 2018, 1:26 am
#83
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,909
It’s still completely screwed up. I had a legacy SPG stay post the day after checkout last week, but am missing one SPG and two Marriott stays from late Aug/early Sept. Also haven’t received any booking or cancellation confirmation emails for Marriott stays, and am still missing points from award stays canceled 3-4 weeks ago. It’d be nice to have an update whether they’re realizing these issues persist (and are being worked on), or if they think all is well. Mindboggling incompetence!
Sep 15, 2018, 1:53 am
#84
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
It’s still completely screwed up. I had a legacy SPG stay post the day after checkout last week, but am missing one SPG and two Marriott stays from late Aug/early Sept. Also haven’t received any booking or cancellation confirmation emails for Marriott stays, and am still missing points from award stays canceled 3-4 weeks ago. It’d be nice to have an update whether they’re realizing these issues persist (and are being worked on), or if they think all is well. Mindboggling incompetence!
Sep 15, 2018, 9:21 am
#85
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
My stay with both Marriott properties and SPG properties posted properly now, but all stays after 18 Aug with SPG properties don't post my 1,000 points welcome gift....
Sep 15, 2018, 9:28 am
#86
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Lots of delays for me too.
I have a Marriott stay from 9/6 that hasn’t posted yet. I had three back to back 1 night stays at a Weston from 9/7-9/10. The first night posted while I was still at the hotel. The others haven’t yet.
I have a Marriott stay from 9/6 that hasn’t posted yet. I had three back to back 1 night stays at a Weston from 9/7-9/10. The first night posted while I was still at the hotel. The others haven’t yet.
Sep 15, 2018, 3:47 pm
#87
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,288
At the same property? The nights should show up, but don’t be shocked if that only counts as one STAY. (If you are working on plat via stays - avail as one time in merger year)
Sep 15, 2018, 8:34 pm
#88
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
So far nothing has happened beyond that. I guess I wait until ten business days pass from when I submitted the missing stays then try to escalate somehow.
I'm missing two stays from early September. I'll wait until ten days pass on those then submit using the same system. This continues to be very frustrating. If this truly requires fixing each missing stay manually I can't imagine it's going to be easy to clear the backlog with hundreds of thousands of stays piling up each day that aren't posting in an automated way. Could they at least prioritize frequent travelers with status?
Sep 15, 2018, 8:37 pm
#89
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
If you go back and read at least 1 page , your answer is there.
Sep 15, 2018, 9:11 pm
#90
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
Just tried submitting an email request to Marriott to investigate points missing from a free night reservation that I cancelled three weeks ago. The points used for the award stay were never returned to my account. I waited to inquire realizing things were messed up. My request was submitted via the contact us via email form on Marriott's website. The result is below. C'mon Marriott, please get it together.
Delivery has failed to these recipients or groups:
[email protected]
The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.
Diagnostic information for administrators:
Generating server: SN6PR08MB4784.namprd08.prod.outlook.com
[email protected]
Remote Server returned '554 4.3.2 mailbox busy; STOREDRV.Deliver.Exception:StoragePermanentExcepti on.MapiExceptionMessagePerFolderCountQuotaExceeded ; Failed to process message due to a permanent exception with message Cannot complete delivery-time processing. 16.55847:E1410000, 17.43559:0000000094000000000000000200000000000000, 20.52176:140F77841100103100000000, 20.50032:140F77848117000000000000, 0.35180:140F7784, 255.23226:52020000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0201E165, 16.55847:CB000000, 17.43559:0000000090020000000000000600000000000000, 20.52176:140F7784110010100B002900, 20.50032:140F77848117101003003600, 0.35180:C9000000, 255.23226:0A004100, 255.27962:0A000000, 255.27962:9E000000, 255.17082:E4040000, 0.18273:0A006400, 4.21921:E4040000, 255.27962:FA000000, 255.1494:E9000000, 255.1238:0B00060C, 1.29920:07000000, 7.29828:41420F000000000005000780, 7.29832:40420F000000000000000000, 4.45884:E4040000, 4.29876:E4040000, 4.30344:E4040000, 4.37696:E4040000, 4.58176:E4040000, 7.40748:0800000027CF015005000780, 7.57132:000000000000000000000000, 1.63016:9E000000, 4.39640:E4040000, 8.45434:78AE874BC79D0240A84794F0E528725005000780, 5.10786:0000000031352E32302E313134332E3031373A424E 37505230384D42343737313A66653539653631392D33303439 2D343734372D613234662D6539346261376432666462640008 3000000000, 255.1750:0300F70F, 255.31418:72010000, 0.22753:03001610, 255.21817:E4040000 [Stage: DeliverMessage]'
Delivery has failed to these recipients or groups:
[email protected]
The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.
Diagnostic information for administrators:
Generating server: SN6PR08MB4784.namprd08.prod.outlook.com
[email protected]
Remote Server returned '554 4.3.2 mailbox busy; STOREDRV.Deliver.Exception:StoragePermanentExcepti on.MapiExceptionMessagePerFolderCountQuotaExceeded ; Failed to process message due to a permanent exception with message Cannot complete delivery-time processing. 16.55847:E1410000, 17.43559:0000000094000000000000000200000000000000, 20.52176:140F77841100103100000000, 20.50032:140F77848117000000000000, 0.35180:140F7784, 255.23226:52020000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0201E165, 16.55847:CB000000, 17.43559:0000000090020000000000000600000000000000, 20.52176:140F7784110010100B002900, 20.50032:140F77848117101003003600, 0.35180:C9000000, 255.23226:0A004100, 255.27962:0A000000, 255.27962:9E000000, 255.17082:E4040000, 0.18273:0A006400, 4.21921:E4040000, 255.27962:FA000000, 255.1494:E9000000, 255.1238:0B00060C, 1.29920:07000000, 7.29828:41420F000000000005000780, 7.29832:40420F000000000000000000, 4.45884:E4040000, 4.29876:E4040000, 4.30344:E4040000, 4.37696:E4040000, 4.58176:E4040000, 7.40748:0800000027CF015005000780, 7.57132:000000000000000000000000, 1.63016:9E000000, 4.39640:E4040000, 8.45434:78AE874BC79D0240A84794F0E528725005000780, 5.10786:0000000031352E32302E313134332E3031373A424E 37505230384D42343737313A66653539653631392D33303439 2D343734372D613234662D6539346261376432666462640008 3000000000, 255.1750:0300F70F, 255.31418:72010000, 0.22753:03001610, 255.21817:E4040000 [Stage: DeliverMessage]'
