Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Sep 2, 2018, 1:29 am
#46
Join Date: Oct 2015
Posts: 733
Same for me. Points are being deposited into my account and the total is changing, but nothing shows in activity so that I can verify the math.
Sep 2, 2018, 11:24 am
#47
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Sep 2, 2018, 11:50 am
#48
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
I am missing three stays that happened from July 26 to August the 5th. Last stay that posted for me was a four night stay from the 22nd to the 26th of July. Send a missing stay report for one of the 3 missing stays as soon as the 10 day mark elapsed, and still Nothing. Just frustrating ...
This is such a mess. First Marriott states as their excuse [new tc’s reposted by William SPG Lurker in another thread) that stays can take 10 days to post and if they don’t post to fill out a missing stay request.
Then on the missing stay request page it says to wait 10 more days and if it still doesn’t post you have to call into Marriott Guest Services. Good luck with that!
Missing Stay Request
Thank you for submitting your missing stay request. Please allow 10 business days for processing. After this time, please check your account to see that your account has been credited.If, after 10 business days, your points do not appear, please contact Marriott Rewards Guest Services.
Sep 2, 2018, 1:34 pm
#49
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
This is such a mess. First Marriott states as their excuse [new tc’s reposted by William SPG Lurker in another thread) that stays can take 10 days to post and if they don’t post to fill out a missing stay request.
Then on the missing stay request page it says to wait 10 more days and if it still doesn’t post you have to call into Marriott Guest Services. Good luck with that! [h3]Missing Stay RequestThank you for submitting your missing stay request. Please allow 10 business days for processing. After this time, please check your account to see that your account has been credited.
If, after 10 business days, your points do not appear, please contact Marriott Rewards Guest Services.
Sep 2, 2018, 2:25 pm
#50
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
Same here. They did finally respond to and post the nights and points, but I suspect I'm missing the green points but no way to verify the math. I suppose it's only 1500 points at stake, and it's not like I need them any time soon...
Sep 2, 2018, 2:48 pm
#51
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
So I logged onto my Marriot account via desk top, and I got this message.
A note to our valued members,
On August 18 our combined loyalty program launched. For some of you, this raised questions and at times, issues, around your account reflecting accurate and current information. We truly apologize for the challenges you may have experienced. Please rest assured, we have all the records in hand and we will continue to populate accounts that may be impacted (reminder: normally we post updates on your stays 72 hours after a stay).
If you wish to add up all nights, points and stays across your Rewards and SPG accounts into one, you must take the active step to combine accounts, even if you had already linked prior to August 18th. While this extra step might feel redundant, this puts the control for deciding which account profile, along with account preferences, into your hands.
We are continuing to update the Frequently Asked Questions on our status pagebased on our members’ questions, to help guide you through the changes. Of course, we’re always happy to hear from you if your question is not covered there. You can reach our customer engagement professionals here.
Thank you again for your patience and for your loyalty.
Epic fail....
A note to our valued members,
On August 18 our combined loyalty program launched. For some of you, this raised questions and at times, issues, around your account reflecting accurate and current information. We truly apologize for the challenges you may have experienced. Please rest assured, we have all the records in hand and we will continue to populate accounts that may be impacted (reminder: normally we post updates on your stays 72 hours after a stay).
If you wish to add up all nights, points and stays across your Rewards and SPG accounts into one, you must take the active step to combine accounts, even if you had already linked prior to August 18th. While this extra step might feel redundant, this puts the control for deciding which account profile, along with account preferences, into your hands.
We are continuing to update the Frequently Asked Questions on our status pagebased on our members’ questions, to help guide you through the changes. Of course, we’re always happy to hear from you if your question is not covered there. You can reach our customer engagement professionals here.
Thank you again for your patience and for your loyalty.
Epic fail....
Sep 2, 2018, 5:26 pm
#53
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
Please rest assured, we have all the records in hand and we will continue to populate accounts that may be impacted (reminder: normally we post updates on your stays 72 hours after a stay).
We are continuing to update the Frequently Asked Questions on our status pagebased on our members’ questions, to help guide you through the changes. Of course, we’re always happy to hear from you if your question is not covered there. You can reach our customer engagement professionals here.
Thank you again for your patience and for your loyalty.
Epic fail....
We are continuing to update the Frequently Asked Questions on our status pagebased on our members’ questions, to help guide you through the changes. Of course, we’re always happy to hear from you if your question is not covered there. You can reach our customer engagement professionals here.
Thank you again for your patience and for your loyalty.
Epic fail....
-Sure you post our stay updates within 72 hours...thanks for the reminder.
-We have an FAQ page based on your questions? Really! No you don’t, the FAQ page is the same canned QA crap that’s been there all along. Nothing new since Aug 18th disaster day.
Here’s a funny one from the QA page for everyone out there missing points from your stays..
Q: How do I ensure I get my miles or points for my stay?
A: Always be sure to provide your Membership Number when you make a reservation or when you check into the hotel.
Marriott is just awful at customer communication. It’s simply pathetic.
Thanks for the update Marriott. We are all good, no issues here.
Sep 4, 2018, 9:54 am
#54
Join Date: Jul 2010
Posts: 7
My credit card points haven't posted yet, when they always post by the 27th of the month, the 28th of the month at the absolute latest. These points will push me over 2 million lifetime points. The stays I have planned for the rest of the year will get me pretty close to 750 nights lifetime, not counting the 15 nights annual credit nights or bonus nights from credit card spend.
Getting impatient.
Getting impatient.
Sep 7, 2018, 4:50 am
#56
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,353
Mine was the same in early sept posts, but today the activity detail did show up for a 8-31 RI stay + a Sept Sheraton stay. Points and stay nights are correct now.
Sep 7, 2018, 9:28 am
#57
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
I booked two rooms during one stay. One room posted and the other did not. In addition, I should have earned about 165K total from the reservation. Instead, I earned 18K.
The stay was booked before the merger, started after the merger.
The stay was booked before the merger, started after the merger.
Last edited by sinfonia; Sep 7, 2018 at 9:29 am Reason: Added info
Sep 7, 2018, 10:17 am
#58
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It's not uncommon for second room to go missing. I think some back-office agents figure only points for one room to be the rule like it is for nights. Did you pickup the folios for both rooms? Submitting a missing stay report may get someone to look at it. Remember, you need to pay for both rooms to get credit, so if someone else paid, you may be out of luck.
Sep 7, 2018, 7:27 pm
#60
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
It's not uncommon for second room to go missing. I think some back-office agents figure only points for one room to be the rule like it is for nights. Did you pickup the folios for both rooms? Submitting a missing stay report may get someone to look at it. Remember, you need to pay for both rooms to get credit, so if someone else paid, you may be out of luck.