Aug 26, 2019, 7:23 am
Last edit by: Zorak
NOTE: no longer working 
(as reported Jan 2022 in post 195)
(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
(as reported Jan 2022 in post 195)(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
Marriott hotels email addresses (Discussion Thread)
Sep 24, 2018, 11:59 am
#1
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Marriott hotels email addresses (Discussion Thread)
Starwood openly shared email addresses to contact their hotels. Marriott is trying to put us back in the dark ages by giving us phone and fax numbers. Yes folks, FAX NUMBERS! 
This caused me some consternation as I have a stay coming up at the Gritti Palace in 3 days and the hotel had not contacted me for the usual pre-arrival email. (I assume that is due to integration issues, or maybe I've been downgraded to silver.
) It took me 2 days, but I did find the email address.
Can I suggest that we start collecting email addresses of the hotels and posting them in a wiki in the Master thread for each hotel? If you aren't comfortable posting in a wiki (or are not allowed to), feel free to post here, and hopefully someone will add to the proper thread.
For those not familiar with creating a wiki, just click on THREAD TOOLS and CREATE A WIKIPOST.
I will start by adding the Gritti email to the hotel master thread.
This caused me some consternation as I have a stay coming up at the Gritti Palace in 3 days and the hotel had not contacted me for the usual pre-arrival email. (I assume that is due to integration issues, or maybe I've been downgraded to silver.
) It took me 2 days, but I did find the email address.Can I suggest that we start collecting email addresses of the hotels and posting them in a wiki in the Master thread for each hotel? If you aren't comfortable posting in a wiki (or are not allowed to), feel free to post here, and hopefully someone will add to the proper thread.
For those not familiar with creating a wiki, just click on THREAD TOOLS and CREATE A WIKIPOST.
I will start by adding the Gritti email to the hotel master thread.
Last edited by margarita girl; Sep 24, 2018 at 12:04 pm
Sep 24, 2018, 12:58 pm
#3
Join Date: Nov 1999
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Marriott is far from an industry leader in anything.
Of course, one can always hunt on TripAdvisor for the contact emails, which is a very efficient use of ones time.
Of course, one can always hunt on TripAdvisor for the contact emails, which is a very efficient use of ones time.
Sep 24, 2018, 1:02 pm
#4
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That is what I have to do but the problem is, not every property would post the email contact info even in its feedback to some very problematic stays. Some just leave the phone numbers to ask the poster to call, though some would tell the poster to please contact xxxx at xxxxxx email address.
It is a very time consuming method with lots of hit and miss.
Sep 24, 2018, 1:12 pm
#6
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^^^
Completely agree. It's ridiculous that Marriott doesn't have general reservations, info, concierge, and other email addresses listed for each property as appropriate.
FWIW, I mentioned this failing to my Ambassador today and asked her to notify her Marriott superiors of this glaring miss on the property websites.
Completely agree. It's ridiculous that Marriott doesn't have general reservations, info, concierge, and other email addresses listed for each property as appropriate.
FWIW, I mentioned this failing to my Ambassador today and asked her to notify her Marriott superiors of this glaring miss on the property websites.
Last edited by bhrubin; Sep 24, 2018 at 5:05 pm
Sep 24, 2018, 1:12 pm
#7
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It would be nice if there was an effective way of keeping track of which properties follow the rules and which ones don't
Sep 24, 2018, 1:52 pm
#8
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Sep 24, 2018, 2:02 pm
#9
Join Date: Mar 2003
Posts: 1,232
Very frustrating indeed .Especially when dealing with international properties. Email is extremely efficient for arranging transportation, spa appointments , sightseeing booking , restaurant reservations , and special needs. It’s as if they don’t want us to bother the properties and actually arrange to spend money at the hotel .
Sep 24, 2018, 4:50 pm
#10
Join Date: Aug 2018
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I remember they use to list them on the SPG site, but all gone now.
Sep 24, 2018, 6:06 pm
#12
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Sep 24, 2018, 6:19 pm
#13
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I’ve been pretty impressed with how Marriott has handled the side-by-side loyalty programs as well as the new loyalty program.
I’ve been very disappointed with how Marriott IT has bungled the systems merger. But system IT merges can be tricky, so I can cut them a little slack.
I’m pretty shocked that Marriott was so stupid as to remove or just lack email contact info for every property website. Marriott is showing pitiful customer service chops here. Marriott also is showing how ridiculously backward its senior management team obviously can be. Talk about tone deaf and needless frustration. This isn’t 2001. This is 2018. E-mail ahould be an easily and obviously accessed means of communication with hotel teams.
My Ambassador can get me an email address I need, of course. But it’s pretty stupid that I’d need to bother my Ambassador for every hotel request I want to make via email.
MARRIOTT: get your act together and add email contact info for every property. Otherwise, I suggest we start piling on.
I’ve been very disappointed with how Marriott IT has bungled the systems merger. But system IT merges can be tricky, so I can cut them a little slack.
I’m pretty shocked that Marriott was so stupid as to remove or just lack email contact info for every property website. Marriott is showing pitiful customer service chops here. Marriott also is showing how ridiculously backward its senior management team obviously can be. Talk about tone deaf and needless frustration. This isn’t 2001. This is 2018. E-mail ahould be an easily and obviously accessed means of communication with hotel teams.
My Ambassador can get me an email address I need, of course. But it’s pretty stupid that I’d need to bother my Ambassador for every hotel request I want to make via email.
MARRIOTT: get your act together and add email contact info for every property. Otherwise, I suggest we start piling on.
Sep 24, 2018, 6:55 pm
#15
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I didn't realize this was something Marriott didn't do (give out property emails).
I always received emails of the property and staff at any Starwood property when requested. And no questions asked when I asked.
I always received emails of the property and staff at any Starwood property when requested. And no questions asked when I asked.