Aug 26, 2019, 7:23 am
Last edit by: Zorak
NOTE: no longer working 
(as reported Jan 2022 in post 195)
(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
(as reported Jan 2022 in post 195)(Adapted from post # 165 from Fizzer)
1. Find the hotel's MARSHA code:
Go to or Google the hotel's web site, e.g. for the Clearwater Beach Marriott Suites on Sand Key: https://www.marriott.com/hotels/trav...s-on-sand-key/
The MARSHA code in this case is the 5-letter string in the URL before the property name: tpams
(FT shortens links for display; click on the link to see the full link in your browser's URL field)
2. Click on the following link, then change the MARSHA code for the property you want in place of tpams:
(or right click -> Copy Link -> Paste and substitute the code before pressing Enter)
https://www.marriott.com/hotels/hote...rshaCode=tpams
3. Open the "Essentials" tab to find concierge and property email address.
Marriott hotels email addresses (Discussion Thread)
Dec 8, 2018, 7:00 pm
#76
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I agree deleting the email addresses was stupid, but then again with this multi-modal means of communicating, you're not going to satisfy everyone. Maybe they believe emails are for people and not properties so they don't want to commit/publish someone's name on the website. All we can do is guess at this point.
Personally, I use faxzero.com for those that insist upon using archaic tools. Any guesses that received faxes are actually picked up and forwarded by email? I do have a fax number (J2) for those requests once every few years.
Should we start a Wiki on this thread to collect email addresses?
Personally, I use faxzero.com for those that insist upon using archaic tools. Any guesses that received faxes are actually picked up and forwarded by email? I do have a fax number (J2) for those requests once every few years.
Should we start a Wiki on this thread to collect email addresses?
Dec 8, 2018, 7:34 pm
#77
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Dec 8, 2018, 8:20 pm
#78
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I once worked in a hotel Reservations Department that had a public email address listed on the website. While Disclaimers and auto-replies make perfect sense, they are ignored by guests. I was responsible for that email address for years. Never once did I see someone who sent an email requesting a modification or cancelation do what the auto-reply said (i.e. call Central Reservations now or call us back during normal business hours). Not once.
Dec 9, 2018, 4:31 am
#79
Suspended
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Dec 9, 2018, 5:29 am
#80
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have no doubt the staff actually have email, it's just Marriott's policy to not publish a generic address on the webpages. And, as should be done in all communications, specifying how they can contact you should be listed, be it fax, email, telephone, etc.
Dec 9, 2018, 6:50 am
#81
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Recently had a shocking time trying to organise an airport transfer at the St Regis Istanbul. At the end they basically said email is the preferred method to do such things. Well no - do they not realise that the email contacts have been scrubbed from their website? At least I got an email address for future reference.
There have been dozens of times that I have tried to arrange airport transfer with the hotel only to be told to send an email request. When I doublecheck the email and where it could be found...they answer if usually that you have to call in and speak with one, two or even three staff to get it. Ridiculous.
Two examples for me in the past 24 hours:
Fairmont Quasar Istanbul
- emailed the GM who's card I had from a previous stay and received a reply within an hour that he was travelling and that staff would be in touch. Totally fine. Except no follow-up from anyone yet and it has been 36 hours and counting. I will now have to call in an find out what it going on.
Fairmont Singapore
- emailed the Concierge Team to confirm airport transfer and received confirmation within 30 minutes. Excellent service.
If Marriott thinks that stays at their higher end properties do not involve email these days, the management are clueless.
But then again, this coming from a company with a website containing unacceptable errors like below:
NEW HOTEL
Residence Inn Calgary Downtown/Beltline District
610 10th Avenue SW Calgary, Alberta T2R 1M30.5 miles from destination
Hotel opening in July, 2017Opening Soon Mar 2019
Dec 9, 2018, 8:54 am
#82
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
of course. This is precisely the question why Marriott does not want to publish it in this digital era?
Dec 9, 2018, 9:03 am
#83
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Location: LGA/JFK/EWR
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Because Marriott is anti-transparency.
- No e-mail addresses
- Can't request Your24 easily online anymore
- More opaque / lower function search tools
- Can't leave a hotel review unless "invited"
- Can't see a breakdown of bonus points posted.
- No online Platinum Chat or the like
- Can't see where SNAs have been applied
- No Ambassador phone number listed on the app anymore
Dec 9, 2018, 12:06 pm
#84
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Join Date: Nov 2003
Location: South Florida
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Posts: 11,329
My office hired a team to come in advise what changes were needed. They interviewed the staff and presented the very same thing we'd been asking for and it was accepted as gospel and they got paid a big sum for something that was otherwise free.
Dec 9, 2018, 5:33 pm
#85
Join Date: Oct 2015
Posts: 733
I find getting emails in advance of stays to be quite handy and I agree it is sad Marriott doesn't make it easy. Some properties proactively email you from their executive lounge to give general info, but it's not very often.
I've always had luck getting email addresses for specific properties by reaching out to Marriott via social media. In at least one case they had old info on file for a Protea while I was trying to arrange airport transfer. It took several days and emails to get ahold of someone, but Marriott escalated the issue to the hotel management (even though I didn't raise a complaint). It settled itself out while I was at the airport right before departure (HKG-JNB) and when I arrived, the manager who checked me in had a printout of my Twitter DMs with Marriott in a large envelope with my name.
The property found me a standard room to check me in early at 9AM, so I could shower and relax before they got an upgraded room, probably due to this (proactively offered).
I've always had luck getting email addresses for specific properties by reaching out to Marriott via social media. In at least one case they had old info on file for a Protea while I was trying to arrange airport transfer. It took several days and emails to get ahold of someone, but Marriott escalated the issue to the hotel management (even though I didn't raise a complaint). It settled itself out while I was at the airport right before departure (HKG-JNB) and when I arrived, the manager who checked me in had a printout of my Twitter DMs with Marriott in a large envelope with my name.
The property found me a standard room to check me in early at 9AM, so I could shower and relax before they got an upgraded room, probably due to this (proactively offered).
Dec 10, 2018, 12:05 am
#86
Join Date: Feb 2003
Location: MEL
Programs: Bonvoy LT Plat. WOH Glob. SQ Gold
Posts: 1,637
Finally a post that makes sense.
There have been dozens of times that I have tried to arrange airport transfer with the hotel only to be told to send an email request. When I doublecheck the email and where it could be found...they answer if usually that you have to call in and speak with one, two or even three staff to get it. Ridiculous.
Two examples for me in the past 24 hours:
Fairmont Quasar Istanbul
- emailed the GM who's card I had from a previous stay and received a reply within an hour that he was travelling and that staff would be in touch. Totally fine. Except no follow-up from anyone yet and it has been 36 hours and counting. I will now have to call in an find out what it going on.
Fairmont Singapore
- emailed the Concierge Team to confirm airport transfer and received confirmation within 30 minutes. Excellent service.
If Marriott thinks that stays at their higher end properties do not involve email these days, the management are clueless.
But then again, this coming from a company with a website containing unacceptable errors like below:
There have been dozens of times that I have tried to arrange airport transfer with the hotel only to be told to send an email request. When I doublecheck the email and where it could be found...they answer if usually that you have to call in and speak with one, two or even three staff to get it. Ridiculous.
Two examples for me in the past 24 hours:
Fairmont Quasar Istanbul
- emailed the GM who's card I had from a previous stay and received a reply within an hour that he was travelling and that staff would be in touch. Totally fine. Except no follow-up from anyone yet and it has been 36 hours and counting. I will now have to call in an find out what it going on.
Fairmont Singapore
- emailed the Concierge Team to confirm airport transfer and received confirmation within 30 minutes. Excellent service.
If Marriott thinks that stays at their higher end properties do not involve email these days, the management are clueless.
But then again, this coming from a company with a website containing unacceptable errors like below:
, are willing to pay such extremely marked up prices why not make it as easy as possible? SPG was far from perfect but they at least understood this. In the end I just gave up and ended up in a S Class from Black Lane for around 60 euro.
Mar 17, 2019, 12:10 am
#89
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Ex-Sheraton email addresses gone?
The email addresses I used to use for some Sheraton hotels seem to be bouncing now, and I cannot see any email addresses listed for individual hotels on Marriott website.
Is the only way to reach the hotel by email calling them to ask, unless I can find their replacement email address somewhere online, or is there a standard 'conversion formula' from their old email addresses to the Marriott ones?
Is the only way to reach the hotel by email calling them to ask, unless I can find their replacement email address somewhere online, or is there a standard 'conversion formula' from their old email addresses to the Marriott ones?
Mar 17, 2019, 1:31 am
#90
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Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
The email addresses I used to use for some Sheraton hotels seem to be bouncing now, and I cannot see any email addresses listed for individual hotels on Marriott website.
Is the only way to reach the hotel by email calling them to ask, unless I can find their replacement email address somewhere online, or is there a standard 'conversion formula' from their old email addresses to the Marriott ones?
Is the only way to reach the hotel by email calling them to ask, unless I can find their replacement email address somewhere online, or is there a standard 'conversion formula' from their old email addresses to the Marriott ones?
Either call or wait until you get a pre arrival email from the hotel. My experience is that Sheraton normally sends that to elite members.