I’m well known for my crazy need for excellent air con at any hotel. My only example of an incident quite like this is when I stayed several years ago over an April Easter weekend at Le Parker Meridien in NYC, having confirmed in advance that the air con would be effective. I arrived to discover the air con wasn’t even turned on in the entire hotel.

I insisted the hotel move me to another hotel with working air con. Unfortunately, all the other SPG hotels with working air con that weekend were full.

The hotel tried to move me to massive suites, but they were on higher floors and were actually hotter! The hotel knew I was serious at that point, I think. They ended up moving me to a non sun exposure junior suite, provided two massive fans, and gave me points equivalent to two free nights for my poor 2 night stay. They also comp’d me room service breakfast (I already got free Plat breakfast, so this was a nice gesture). I felt the service recovery was appropriate, despite the fact that I had 2 miserable nights. I never returned to the hotel. (Le Parker Meridien ownership’s refusal a year or so ago to renovate and bring this NYC and the Palm Springs properties up to standard were part of the reasons they no longer are part of the SPG/Marriott portfolio, in fact.)

In this case, no matter how anyone else tries to slice it, air con not working invalidates any night’s stay at any hotel in any warm climate IMO. Marriott either needs to move you to a different property with working air con or owes you points or certs for the equivalent number of nights you have to endure without air con. To me, it’s just that simple.

I had the impression that the two LPM properties were booted from Starwood after they were caught cheating on revenue reports in order to underpay Starwood fees and/or billing SPG the "we are full" rate for award nights on days when the hotel wasn't full.