Current Marriott company line
Sep 4, 2018, 6:39 pm
#1
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Current Marriott company line
The @marriottRewards account is responding to most Twitter complaints with the following:
New thread because nothing matters anymore.
It is perfectly understandable you are frustrated by the delays that have occurred while attempting to solve this issue. We are trying out best on finding a solution ASAP...Unfortunately the issue is more complex than anticipated and therefore we don't have a specific time frame as to when everything will be resolved. We appreciate your patience and understanding.
Sep 4, 2018, 7:46 pm
#4
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Sep 4, 2018, 8:59 pm
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,987
Yes, you're now wasting FT members' time, piling on to the time being wasted dealing with the merger, for no reason at all.
Thanks.
Thanks.
Sep 5, 2018, 3:55 am
#6
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
It is perfectly understandable you are frustrated by the delays that have occurred while attempting to solve this issue. We are trying out best on finding a solution ASAP...Unfortunately the issue is more complex than anticipated and therefore we don't have a specific time frame as to when everything will be resolved. We appreciate your patience and understanding.
Sep 5, 2018, 5:02 am
#7
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,352
The only bright spot is that its midyear & not end of the calendar year for the IT snafus, & lack of replies to July & August emails
Since I have the 100 nights already, time for Hyatt's for the balance of 2018.
Since I have the 100 nights already, time for Hyatt's for the balance of 2018.
Sep 5, 2018, 5:44 am
#8
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Last edited by CLEguy; Sep 5, 2018 at 5:52 am
Sep 5, 2018, 5:57 am
#9
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
The other half would have been sorted out with a proper testing protocol over the next four months before going live.
Sep 5, 2018, 11:31 am
#10
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
The @marriottRewards account is responding to most Twitter complaints with the following:
New thread because nothing matters anymore.
New thread because nothing matters anymore.
Thanks for the post CLEGUY
Dont read threads/posts if you don’t want to people, I mean come on now, nobody makes you click on a thread or read every post.
Whats a waste of time is that we don’t have a single reporting and tracking method by Marriott for all these issues nor any feedback from Marriott on anything.
The Starwood Lurkers did an amazing job of this during the pre merger questions and issues us SPG folks had. Answers, timelines etc tracking a list of 100 or so questions/issues.
Marriotts head in the sand and us having to beg, call, txt, email and spend hours on hold is a waste of our time for sure.
Last edited by Bigshaker; Sep 5, 2018 at 11:39 am
Sep 5, 2018, 11:49 am
#12
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
They also could have split out a number of things they tried to combine to let issues resolve themselves in smaller batches. For example, for those whose SPG numbers were changed (independently of merging their SPG accounts with their MR accounts) they could have done that SPG number change months ago and let it settle. They also could have done the SPG 3x points multiplier independently months ago, though I suppose that would have made it harder to pretend that the SPG Amex was earning more points now instead of fewer.
Sep 5, 2018, 12:24 pm
#14
Join Date: Dec 2006
Location: NYC - upper West Side
Programs: Marriott Bonvoy Lifetime Titanium Elite
Posts: 1,597
ISSUES ARE BEING RESOLVED. Perhaps not as quickly as you would like, but every day there is more progress.
I have a vivid memory of the United/Continental merger (actually more of a takeover). And the current Marriott/Starwood/Ritz merger is going far smoother than that one did.
The current growing pains are relatively minor. Patience is a virtue. Try to be virtuous....
......In the meantime, I couldn't agree more with CPRich. You are wasting everyone's time.
Newman
Last edited by Newman; Sep 5, 2018 at 3:15 pm
Sep 5, 2018, 12:28 pm
#15
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Ditto to the above.
ISSUES ARE BEING RESOLVED. Perhaps not as quickly as you would like, but every day there is more progress.
I have a vivid memory of the United/Continental merger (actually more of a takeover). And the current Marriott/Starwood/Ritz merger is going far smoother than that one did.
The current growing pains are relatively minor. Patience is a virtue. Try to be virtuous....
......In the meantime, I couldn't agree more with CPRich. You are wasting everyone's time.
Newman
ISSUES ARE BEING RESOLVED. Perhaps not as quickly as you would like, but every day there is more progress.
I have a vivid memory of the United/Continental merger (actually more of a takeover). And the current Marriott/Starwood/Ritz merger is going far smoother than that one did.
The current growing pains are relatively minor. Patience is a virtue. Try to be virtuous....
......In the meantime, I couldn't agree more with CPRich. You are wasting everyone's time.
Newman