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Travel Package General Discussion Thread

Old Sep 4, 2018, 3:50 pm
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Last edit by: Counsellor
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
  • NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
  • NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;

************************************************** *******

MARRIOT UK: +44 20 7012 7312

For best practices on converting OC to NC, Ive copied post # 1181 here. Thank you jameswes!


(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)

New data point for the new year.

I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen

Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.

1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
IMPORTANT! Possible Points Advance Implications of March 5 category changes: Theres a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: Points Advance Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart. Weve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they dont have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.

Concerning use of TP for peak or off-peak, see post 2179:

Originally Posted by Marriott Bonvoy Lurker
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
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Travel Package General Discussion Thread

Old Sep 15, 2018, 9:59 am
  #241  
 
Join Date: Jun 2015
Posts: 343
Is the consensus that there's no NC7, so people with the old tier 4-5 just need to wait until they create it?
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Old Sep 15, 2018, 11:53 am
  #242  
soy
 
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Apart from the 353 number which is in Ireland, there is also a UK 44 number on the Marriott website
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Old Sep 15, 2018, 12:16 pm
  #243  
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Originally Posted by nexusCFX
I doubt that will be the case. Marriott is not going to maintain forever that the travel packages only work at pre-merger Marriott/RC hotels, given that the program will have unified branding in 2019. It's simply a current IT limitation.
We are in the "Show Me" situation. So far only the worst fears have come true, on all fronts, not just the TPs.

Comparing to the mess on TPs, the losing point balances when combining accounts is affecting many. That has gotten lots of attention and escalation while it is dead silence on TP, including no blogger would pick up the issues except just a little write up by OMAAT which quickly died once the new credit cards are introduced and the push for the cards becomes full force.

I would venture to say, UNTIL we no longer need to be redirect to SPG site to use the legacy SPG booking platform, the chance of being able to attach the cert to SPG properties remains NIL.

Once we are able to book SPG properties the same way as Marriott properties, using the Marriott booking platform, then yes, the cert would become applicable to the SPG properties. We would be very lucky to see such happening before the end of this year.

Dont forget we still do NOT have a name of the merged program! That would not be announced until early 2019. No ETA.

Given the myriad of issues on this mid year merger that came out of the blue when Marriott had been telling investors that the actual merger would not happen in 2018 after postponing the projection time a couple times, then all of a sudden news leaked from China in late March they were working on getting rid of SPG platform in August, that forced Marriott to make announcement in April of the Mid Year Aug 1st merger, it cannot be ruled out that there are some greater forces behind the rush to do the merger of systems when nothing is really ready to do so. Of course Marriott will never tell you any truth of this odd Mid Year merger that creates tons of challenge on the night counts, LT status etc etc to just name the most basics, when a year end or beginning of the year merger would make much more sense.

Last edited by Happy; Sep 15, 2018 at 12:21 pm
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Old Sep 15, 2018, 2:23 pm
  #244  
 
Join Date: Dec 2012
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Posts: 1,171
Originally Posted by soy
Apart from the 353 number which is in Ireland, there is also a UK 44 number on the Marriott website
I always use the UK 44 number as it's cheaper for me than calling the 353 international number (I'm based in the UK). Always/nearly always I get the Cork, Ireland-based call centre that I'm sure you get when ringing the 353 number.
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Old Sep 15, 2018, 2:44 pm
  #245  
 
Join Date: Nov 2014
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I had assumed that MPG would either convert the certificates fairly initially or end up doing slightly more later. If the company had simply stated in the one email that was sent to customers on 8/10 that we could make changes to our existing certificates during the dead period between 8/18 when the conversions were announced and the end date of 9/18, I believe most people wouldn't have objected.

If given the option on August 18 to pay the difference between the 40K per night rate incorporated in a OC8 or the 45K per night rate for the OC9 and the standard rate of 50K for a NC6, I would have willingly done so and I would probably have never thought about it again. Instead, I guessed right on the OC9, which was 5K per night or 30K less than I would have been willing to pay. I also had a OC8 that I ended up being able to upgrade to a NC6 (Thank you Irish CSR!) and saved another 30K compared to might have paid if the option to upgrade had been available initially.

Rather than being pleased that I saved 60K in points, I am annoyed at how difficult this process has been and I now have a lower opinion of the company that caused the controversy than I otherwise would have. It's clear that not being upfront about its intentions was a customer relations failure that in the end may not even save the company money.

Last edited by rny321; Sep 15, 2018 at 3:13 pm
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Old Sep 15, 2018, 4:19 pm
  #246  
 
Join Date: Apr 2016
Posts: 700
Originally Posted by Zelucifer
Is the consensus that there's no NC7, so people with the old tier 4-5 just need to wait until they create it?
also interested
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Old Sep 15, 2018, 4:21 pm
  #247  
 
Join Date: Apr 2016
Posts: 700
Originally Posted by rny321
I had assumed that MPG would either convert the certificates fairly initially or end up doing slightly more later. If the company had simply stated in the one email that was sent to customers on 8/10 that we could make changes to our existing certificates during the dead period between 8/18 when the conversions were announced and the end date of 9/18, I believe most people wouldn't have objected.

If given the option on August 18 to pay the difference between the 40K per night rate incorporated in a OC8 or the 45K per night rate for the OC9 and the standard rate of 50K for a NC6, I would have willingly done so and I would probably have never thought about it again. Instead, I guessed right on the OC9, which was 5K per night or 30K less than I would have been willing to pay. I also had a OC8 that I ended up being able to upgrade to a NC6 (Thank you Irish CSR!) and saved another 30K compared to might have paid if the option to upgrade had been available initially.

Rather than being pleased that I saved 60K in points, I am annoyed at how difficult this process has been and I now have a lower opinion of the company that caused the controversy than I otherwise would have. It's clear that not being upfront about its intentions was a customer relations failure that in the end may not even save the company money.
sorry not following. How did you save 60k?
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Old Sep 15, 2018, 4:37 pm
  #248  
 
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Originally Posted by Soccerjoshj07

sorry not following. How did you save 60k?







I felt that it would have been fair to allow existing holders to count the point value of existing certificates towards the new ones. I was willing to pay the difference in point value between my existing certificates (45K and 40K per night times 6) and the new ones (50K per night times 6) to be assured of having the ones I wanted. Since MPG mades the changes without announcing the conversions, I ended up with a NC6 for my OC9 at no cost instead of paying 30K for the upgrade and paid 30K to upgrade my OC8 instead of 60K.

I had a OC9 with a 45K per night value and I wanted a NC6 with a 50K per night standard point value. The difference would have been (50K - 45K) * 6 = 30K. I also had a OC8 that I paid 30K to upgrade to a NC6. The difference would have been (50K - 40K) *6 - 30K = 30K. 30K + 30 K = 60K.

Last edited by rny321; Sep 15, 2018 at 5:32 pm
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Old Sep 15, 2018, 5:55 pm
  #249  
 
Join Date: Mar 2011
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Just a quick DP : I had an OC Tier 1-3 (aka 830P). I called to get it cancelled, and thanks to the advice/datapoints of a couple of helpful people on this forum, I was able to get the 195K points refunded, and an additional number of points from the various CSRs that I spoke with, that got me a result I was quite satisfied with. I called via the RitzCarlton CSRs
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Old Sep 15, 2018, 6:22 pm
  #250  
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Originally Posted by Soccerjoshj07

also interested
Was told it doesnt exist.

When going for an upgrade do the points actually show as debited from my account for the upgrades immediately upon logging off and back on again?
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Old Sep 15, 2018, 6:25 pm
  #251  
 
Join Date: Sep 2018
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Angry bad dp today

Just called Marriott today to convert the certificate. Talked with 3 agents and 2 supervisor/managers in US this afternoon. I did successfully convert old C6 to new C4. But, I didn't get the 30K points difference reimbursement. Here is the details.

1. QP87 has been REMOVED from the ordering system at Marriott side. The ONLY new C4 that Marriott reward agent can help you to convert now is QP83. Two different agents told me that they can't see QP87 anymore. (One of them even told me she was able to see it earlier this week.)

2. Marriott recently (Agent said on 09/13) sent a training/announcement email to their reward agents about the travel package certificates conversion process. Marriott made it clear that all agents need to stick to the existing conversion table and inform the members that there will be NO POINTS REFUND at the time of conversion, even if there was points difference between the legacy certificates(old C5/C6 for example).

3. Marriott recently also trained their reward agents that all the Marriott travel package certificates can ONLY BE USED AT MARRIOTT PROPERTIES. (And yes, the 'manager' confirmed with me TWICE on this topic.)

I'm not happy at all with Marriott right now. Apparently they just screwed their members up. I still Platinum while I should be Platinum Premier status. I still can't select my 50N gifts even I'm already 75N now, as that page always ends up with Oops error message. And now, they don't even allow to refund the points difference on the certificates and don't allow me to use it on SPG properties!
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Old Sep 15, 2018, 6:59 pm
  #252  
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HUCA.
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Old Sep 15, 2018, 7:47 pm
  #253  
 
Join Date: May 1998
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Originally Posted by ankomonkey
I always use the UK 44 number as it's cheaper for me than calling the 353 international number (I'm based in the UK). Always/nearly always I get the Cork, Ireland-based call centre that I'm sure you get when ringing the 353 number.
That has been my experience as well. I used the 44 number regularly when I was posted in Europe and invariably got the Irish service center.
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Old Sep 15, 2018, 8:25 pm
  #254  
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Originally Posted by joshuahuang
Just called Marriott today to convert the certificate. Talked with 3 agents and 2 supervisor/managers in US this afternoon. I did successfully convert old C6 to new C4. But, I didn't get the 30K points difference reimbursement. Here is the details.

1. QP87 has been REMOVED from the ordering system at Marriott side. The ONLY new C4 that Marriott reward agent can help you to convert now is QP83. Two different agents told me that they can't see QP87 anymore. (One of them even told me she was able to see it earlier this week.)

2. Marriott recently (Agent said on 09/13) sent a training/announcement email to their reward agents about the travel package certificates conversion process. Marriott made it clear that all agents need to stick to the existing conversion table and inform the members that there will be NO POINTS REFUND at the time of conversion, even if there was points difference between the legacy certificates(old C5/C6 for example).

3. Marriott recently also trained their reward agents that all the Marriott travel package certificates can ONLY BE USED AT MARRIOTT PROPERTIES. (And yes, the 'manager' confirmed with me TWICE on this topic.)

I'm not happy at all with Marriott right now. Apparently they just screwed their members up. I still Platinum while I should be Platinum Premier status. I still can't select my 50N gifts even I'm already 75N now, as that page always ends up with Oops error message. And now, they don't even allow to refund the points difference on the certificates and don't allow me to use it on SPG properties!
1) OC6 is converted to QP80. This has 75K value while QP83 has 45K value.
Whoever created the Wiki has made a mistake on the NC4 75K value code!

I am not even sure a QP87 has ever existed.

This is what shown on my cert converted on August 19th
  • Description: PARTIAL PACKAGE - 7 NIGHTS CATEGORY 1-4
  • Reward code: QP80
  • Valid through: Monday, August 19, 2019
  • Total points redeemed: 75,000
  • Confirmed on: Sunday, August 19, 2018
2) HUCA. When your OC6 converted to QP83 which is the 45K value, you will automatically get 30K refund. At least up till Friday this was what happened when a friend called at 5am PST. If you want the 30K automatic refund, that is EXACTLY the NC code you want!!
The correct process is to Cancel the OC5, 75K back to your account INSTANTLY. Then the rep order the NC4 QP83 by taking 45K from your account. If it is done right, you SHOULD receive 2 confirmation emails - one is for the cancellation of OC6, one is for the reordering of QP83.

3) Not surprised about certs cannot be used on SPG despite many still hold out hope.
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Old Sep 15, 2018, 8:32 pm
  #255  
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Originally Posted by Happy
1) OC6 is converted to QP80. This has 75K value while QP83 has 45K value.
Whoever created the Wiki has made a mistake on the NC4 75K value code!

I am not even sure a QP87 has ever existed.
Did you fix it?
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