Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 14, 2018, 3:37 pm
#211
Suspended
Join Date: Sep 2014
Posts: 350
How long does it take for the downgrade of OC6 to NC1-4 to occur after sending them a contact us form?
Sep 14, 2018, 5:01 pm
#212
Join Date: Dec 2007
Location: YYZ
Programs: National EE, Hyatt Globalist, Marriott Titanium, IHG Diamond, AC 50K
Posts: 422
I suspect one of two things happened.
1) They cancelled your old cert and ordered you a new cert for a higher points cost.
2) They ordered you a new NC4 cert for 45k points and left your existing cert somewhere, either attached to the reservation or in your account.
1) They cancelled your old cert and ordered you a new cert for a higher points cost.
2) They ordered you a new NC4 cert for 45k points and left your existing cert somewhere, either attached to the reservation or in your account.
I received the following old 7-day category 5 certificate Cancellation Email.
Description: 7 Night Travel Package Category 1-5 Hotels
Certificate cancelled: XXXXXXXX
Cancelled on: Friday, September 14, 2018
Reward code: 830T
Still waiting for an email confirmation of the new category 4 certificate that was ordered.
I have attached the reservation details below. Is this expected for bookings that are made with new certificates? It shows a cost of 45K + 24.50 taxes. I won't need to pay another 45K points at the time of the stay will I? Or is this the way they are keeping track of things now and if you cancel the certificate that's the 45K points you get back?
CATEGORY 4 RESERVATION DETAILS:
Summary of Charges:
1room(s) for 7night(s)
Saturday, June 2, 2019 -
Sunday, June 3, 2019 - 25,000points
Monday, June 4, 2019 - 25,000points
Tuesday, June 5, 2019 - 25,000points
Wednesday, June 6, 2019 - 25,000points
Thursday, June 7, 2019 - 25,000points
Friday, June 8, 2019 - 25,000points
Estimated government taxes and fees - 24.50
Total for stay in hotel's currency - 24.50 USD+45,000points
ACTIVITY:
09/13/2018 - Rewards
Partial Package - 7 Nights Category 1-4
09/13/2018, Ordered -45,000 Rewards
-45,000 Points
The expiration date of the new certificate must have been reset as the old certificate expired before June when the new stay was booked.
Sep 14, 2018, 6:33 pm
#213
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Mod, I have confirmation of the following codes for 5 night travel packages and their mapping. Reminder, this is for mapping purposed ONLY.
OC5=530T/P530 is now NC4 QP53
OC6=570T/P570 is now NC4 QP53
OC7=610T/P610 is now NC5 QP61
OC8=650T/P650 is now NC5 QP61
OC9=690T/P690 is now NC6 QP69
If you want to purchase the new 5 night travel packages then they are as follows:
5 night cat. 1-4 = 813T (25K MR points) costs 270K MR points (for 100K Airmiles)
5 night cat 5= 833T (35K MR points) costs 310K MR points (for 100K Airmiles)
5 night cat 6= 853T( 50K MR points) costs 390K MR points (for 100K Airmiles)
5 night cat 7=873T (60K MR points) costs 450K MR points (for 100K Airmiles)
5 night Cat 8- 890T(85K MR points) costs 560 MR points (for 100K Airmiles)
Note: for 50KAirmiles the costs would be 195MR (for cat 4), 255MR (for cat 5), 315MR (for cat 6), 355MR (for cat 7) and 475MR (for cat 8)
OC5=530T/P530 is now NC4 QP53
OC6=570T/P570 is now NC4 QP53
OC7=610T/P610 is now NC5 QP61
OC8=650T/P650 is now NC5 QP61
OC9=690T/P690 is now NC6 QP69
If you want to purchase the new 5 night travel packages then they are as follows:
5 night cat. 1-4 = 813T (25K MR points) costs 270K MR points (for 100K Airmiles)
5 night cat 5= 833T (35K MR points) costs 310K MR points (for 100K Airmiles)
5 night cat 6= 853T( 50K MR points) costs 390K MR points (for 100K Airmiles)
5 night cat 7=873T (60K MR points) costs 450K MR points (for 100K Airmiles)
5 night Cat 8- 890T(85K MR points) costs 560 MR points (for 100K Airmiles)
Note: for 50KAirmiles the costs would be 195MR (for cat 4), 255MR (for cat 5), 315MR (for cat 6), 355MR (for cat 7) and 475MR (for cat 8)
Sep 14, 2018, 6:39 pm
#214
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
While some people have had luck with upgrading certificates, MR tells me that they have stopped doing that this afternoon as so many people have complained that it has caused glitches in some websites and people are discovering that they have lost all of their points or upcoming trips are lost. Until they can fix the glitch, they (at least in NA) do not want to risk the chance of altering your account.
Sep 14, 2018, 7:47 pm
#215
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,689
While some people have had luck with upgrading certificates, MR tells me that they have stopped doing that this afternoon as so many people have complained that it has caused glitches in some websites and people are discovering that they have lost all of their points or upcoming trips are lost. Until they can fix the glitch, they (at least in NA) do not want to risk the chance of altering your account.
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
But I agree with Happy, the door is closing. I would not wait around
Sep 14, 2018, 8:15 pm
#216
Join Date: Sep 2018
Posts: 561
Anyone know if the CSRs that handle these certificates are available over the weekend? I was just on hold for over an hour and had to hang up eventually, was hoping to call over the weekend if possible, but noticed their website saying their hours are M-F.
Sep 14, 2018, 8:23 pm
#217
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I smell BS if that is the excuse they are using.
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
But I agree with Happy, the door is closing. I would not wait around
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
But I agree with Happy, the door is closing. I would not wait around
Perhaps someone at what I believe is a Cork, Ireland location (353 21 421 6400) would have answered differently. Glad you were able to find someone who could process your upgrade.
Last edited by rny321; Sep 14, 2018 at 8:34 pm
Sep 14, 2018, 8:29 pm
#218
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Yes, the door is closing on exceptions to policy, starting with USA based agents and presumably moving on to other countries soon. If you are hoping to upgrade your cert now is the time and based on this thread calling the UK agents during their business hours appears to be a good place to start.
Sep 14, 2018, 8:34 pm
#219
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
UK office opens on Sat with limited hours. You can find the hours on Marriott site. Asia offices close on weekend.
Try to call 7am EST if you want to call North America number to avoid long wait.
I am not sure why despite it has been mentioned many times from very early on, that calling international centers have much less wait time and get far more competent agents who are far more willing to accommodate customers, people would still calling the North America number. You can use Skype or some other prepaid calling services that cost you Very Little. The prepaid is as little as $5 to $10 minimum and can last you for a long time. You can make calls from landline, mobile and laptop.
Off the top of my head, UK and China is at $0.025 a min IIRC, Hong Kong and Australia at $0.02, Malaysia/Singapore cost more but Australia calls are routed to Malaysia/Singapore anyway.
https://www.onesuite.com/long-distance/check-rates
PennyTalk International Calling Service Rates (UK at 0.01 per minute!)
Last edited by Happy; Sep 14, 2018 at 8:39 pm
Sep 14, 2018, 8:51 pm
#220
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
I smell BS if that is the excuse they are using.
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
But I agree with Happy, the door is closing. I would not wait around
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
But I agree with Happy, the door is closing. I would not wait around
Sep 14, 2018, 8:54 pm
#221
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
I cannot find the UK telephone number. Can someone please provide it?
Sep 14, 2018, 8:59 pm
#222
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
just a few posts above yours, in post 215 - the number starts with 353 has been mentioned 2 times in 2 days time. This is actually an Ireland number but it is listed as calling for London, Toll number.
BTW, this is a handy tool to find customer service numbers that dont normally listed on companys' website.
https://mytechtipstricks.com/marriot...ne-number.html
BTW, this is a handy tool to find customer service numbers that dont normally listed on companys' website.
https://mytechtipstricks.com/marriot...ne-number.html
Sep 14, 2018, 9:01 pm
#223
Join Date: Jan 2017
Posts: 24
I got rejected on attempted upgrade OC6 to NC5 during Malaysia, and Hong Kong calls. Who said this can work in Asia?
Sep 14, 2018, 9:09 pm
#224
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
The successes all came from calling UK, as recently as earlier during their business hours on Friday.
Since the first success posted on this thread, those who quickly pursuit it seemed to be able to get it - until the "official" policy was handed down as posted by ms321 in post 199 and post 215.
Unfortunately the door is rapidly closing. Those who waited too long to take matters in their own hands are losing out.
Sep 14, 2018, 9:16 pm
#225
Suspended
Join Date: Sep 2014
Posts: 350
I smell BS if that is the excuse they are using.
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)
The UK agent I spoke with today cancelled my OC6, so I see +75k in my account, then they booked a NC5 which cost 105k. Seems to be a pretty straightforward transaction. Cancel one and book another. (I did use the correct codes so maybe people having issues are not understanding the codes and what to ask for)