Sep 4, 2018, 3:50 pm
Last edit by: Counsellor
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
IMPORTANT! Possible Points Advance Implications of March 5 category changes: There’s a (potential) issue with the category changes and Points Advance reservations. Marriott included the following information when they emailed some of us about the upcoming changes: “Points Advance — Members who wish to book a points advance redemption under the current Marriott Rewards and SPG award chart are encouraged to order redemption certificates before March 5 to lock in the rate. On March 5, redemption bookings are subject to the new unified program award chart.” We’ve reached out to Marriott to confirm the practical implications of this verbiage, as it sounds like Points Advance reservations will revert to the new pricing if they don’t have certificates attached prior to March 5. To be on the safe side, if your hotel is increasing in category be sure your TP certificate is attached to the reservation before March 5.
Concerning use of TP for peak or off-peak, see post 2179:
Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
When converting your legacy certificate to a new certificate your prior certificate is cancelled and your new certificate will (in most cases) have an expiration date that is 12 months from the date of issuance (today).
The codes for the New Category partial packages are:
5-night packages
- OC5=530T/P530 is now NC4 QP53
- OC6=570T/P570 is now NC4 QP53
- OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
- OC8=650T/P650 is now NC5 QP?? (Refund value: 75k)
- OC9=690T/P690 is now NC6 QP69
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
- NC6 QP99 = OC9 990T/P990 (refund value: 165K)
- NC6 QP99 = OC Tier 1-3 L830 (refund value: 195K)
- NC7 QL87 = OC Tier 4-5 L870 (refund value: 315K)
- NC5 QP88 = OC7 P880 (refund value: 135K)
- NC5 QP92 = OC8 P920 (refund value: 165K)
NCx = new certificate category
QPxx = post-merger converted partial package
OCx = old certificate category
QLxx = post-merger converted partial package (only QL known so far is QL87 for NC7)
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******
MARRIOT UK: +44 20 7012 7312
For best practices on converting OC to NC, I’ve copied post # 1181 here. Thank you jameswes!
(Also, never use the word UPGRADE. You must say you want to CONVERT your certs.)
New data point for the new year.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
I've read/followed the majority of this thread and now that I have a plan for how to use the travel certificates I made it happen
Last July, I purchased two OC1-5 travel packages. I have an upcoming trip that I wanted to use the certificates to book two rooms at an NC5 hotel.
1) Verified that I had an extra 120,000 MR points in my account (2x60,000 to upgrade from NC4 to NC5)
2) Call the UK Marriott # in the wiki (+44 20 7012 7312). In total, the call took about 25 minutes.
3) Explain that I have a booking I wanted to make, and I wanted to Cancel my two 830T certificates and convert them to two QP91 certificates. I did need to be clear with the rep that I was going to be using additional points from my account to upgrade the certificate.
Canceling two 830T (OC1-5) added 90,000 points (2x45000) to my account
Ordering two QP91 (NC5) subtracted 210,000 points (2x105K) from my account
4) The rep said that their "specialist" wasn't in the office, but she would leave detailed notes and have him do it the next day
5) True to form, the next day (today), I got an emails saying that my old certificates were canceled and new certificates were ordered.
Email clearly states that 830T certs were canceled
Second email clearly states that QP91 certs were ordered and 210K points were redeemed
Email (and account) state that the expiration is one year from today
As typical, App is up-to-date, website doesn't show the updated information yet.
Concerning use of TP for peak or off-peak, see post 2179:
The new award redemption chart will not impact Travel Packages. After these changes go into effect, you'll be able to book a hotel within the category assigned to your Travel Package, regardless of whether the dates at the hotel are in off-peak, standard or peak rates.
Travel Package General Discussion Thread
Sep 6, 2018, 2:16 pm
#31
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
What worked for me is:
- "Hi, are you able to see my list of certificates ?" if agent says Yes, proceed to next step;
- "You see that I have a P910 right ?" if agent says Yes, proceed to next step;
- "I would like to convert my certificate to one of the post-merger certificates, can you cancel the P910 cert and reorder the QPxx certificate ?" Now hope that the agent will feel confident enough to follow your guidance.
You can tell whether the rep is willing or not by the first 3 min of conversation. The BAD part is you have no idea whom you would get after the 45 min to an hour on hold listening to the annoying robot messages that the volume could not be lowered.
Sep 6, 2018, 3:23 pm
#32
FlyerTalk Evangelist
Join Date: Apr 2003
Location: PHL (and sometimes BKK)
Programs: aa/ua gold; mar titanium. SPG till I die.
Posts: 15,648
As of now, when I try to book an SPG property from Marriott site, it redirect me to the SPG OLD SYSTEM to finalize the booking.
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking.
I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system.
The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine....
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking.
I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system.
The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine....
Sep 6, 2018, 4:03 pm
#33
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Agreed.... Same thing. They could convert the cert to usable points for the purposes of fixing this issue. That would make some sense and likely wouldn't require a ton of work. Of course... my trip is in mid October so I still have time but as it's the only Cat 4 Starwood and not a single Marriott hotel in the entire area (EZE), I'm outta luck if it sells out in the meantime.
I could book the property from the SPG site with full point value but my status on SPG site is only Plat while on the Marriott site it is PP. I am afraid if I book from the SPG site I will self-downgrade myself!
Whoever still defends Marriott when now almost 3 weeks after the D-day we still have myriad issues not fixed needs to have their heads re-examined. On top of that, it is dead silent on the front of Travel Package which is where Marriott is determined to fleece the customers by down-match the categories versus up-match. The whole goal is to take as much point liability off the books while using the least possible cost to do so by giving the customers the least valuable hotel stays possible.
Sep 6, 2018, 4:11 pm
#34
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
As of now, when I try to book an SPG property from Marriott site, it redirect me to the SPG OLD SYSTEM to finalize the booking.
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking.
Oh. for the 5th night free booking, on SPG site it shows the AVG pts per night incl the 5th night free in the calculation so each night shows pt charge. The same type of booking on Marriott site it shows the regular rate with the total of only 4 nights charged, with 1st night being free in the details, versus the 5th night.
That is how we get when the IT is outsourced to China to do it by piece meal fashion.
I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system.
The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine....
Likewise when I try to book a Marriott property from SPG site, it redirect me to the Marriott site to finalize the booking.
Oh. for the 5th night free booking, on SPG site it shows the AVG pts per night incl the 5th night free in the calculation so each night shows pt charge. The same type of booking on Marriott site it shows the regular rate with the total of only 4 nights charged, with 1st night being free in the details, versus the 5th night.
That is how we get when the IT is outsourced to China to do it by piece meal fashion.
I would not hold my breadth that we could use those certs on SPG properties when Sept 18 comes, when right now they are not even bookable with regular bookings (both pay and ordinary points) on the Marriott site, and must be done on the Legacy SPG system whch never has the "cert" thing. It will require many codes to add the "cert" feature to SPG legacy system.
The only hope would be they can migrate ALL SPG properties to the Marriott booking platform. Right now for the SPG properties I check. all of them redirect me to the legacy SPG booking engine....
Sep 6, 2018, 4:29 pm
#35
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Totally agree, that's why I'm just trying to get my three cancelled. I wanted to use them at an SPG property, but I can't have a million points tied up holding points reservations indefinitely on the off chance they will one day be able to figure out how to apply them to SPG reservations. Pretty frustrating, but if I can cancel them, I'd rather take the 5 nights I can definitely book now with the points refund vs. the potential to get 7 nights with the certificate.
Just follow the steps outlined by Mastergeek, without reordering. That was how I canceled mine.
Sep 6, 2018, 7:17 pm
#36
Join Date: Dec 2015
Posts: 56
Whoever still defends Marriott when now almost 3 weeks after the D-day we still have myriad issues not fixed needs to have their heads re-examined. On top of that, it is dead silent on the front of Travel Package which is where Marriott is determined to fleece the customers by down-match the categories versus up-match. The whole goal is to take as much point liability off the books while using the least possible cost to do so by giving the customers the least valuable hotel stays possible.
Sep 6, 2018, 11:00 pm
#37
Join Date: Dec 2002
Location: USA
Programs: Alaska MVP, Marriott Lifetime Titanium (United Silver), Hilton Gold
Posts: 779
Has anyone successfully redeemed at pre-merger marriott 7-night travel package certificate at a SPG property? The SPG agents seem unable to use those certificates. I've gotten a certificate converted to the "new" code and am still not having any luck.
Sep 7, 2018, 12:05 am
#38
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Diamond, BW Diamond Select
Posts: 469
I believe a Cat 6 is mapping to a Cat 1-4 with possible 30k pt refund. And yes, I believe it will have to convert to new TP first...just YMMV on if they can do it yet...
Sep 7, 2018, 3:45 am
#39
Join Date: Dec 2015
Location: Hertfordshire, UK
Programs: BA Blue, Qatar Gold, Hilton Diamond, IHG Spire Ambassador, Marriott Gold
Posts: 494
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
What worked for me is:
- "Hi, are you able to see my list of certificates ?" if agent says Yes, proceed to next step;
- "You see that I have a P910 right ?" if agent says Yes, proceed to next step;
- "I would like to convert my certificate to one of the post-merger certificates, can you cancel the P910 cert and reorder the QPxx certificate ?" Now hope that the agent will feel confident enough to follow your guidance.
Last edited by Ryanfozzie; Sep 7, 2018 at 4:53 am Reason: I was wrong!
Sep 7, 2018, 5:40 am
#40
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
Guys, you might be able to upgrade your certificates, bu you need to find a good agent to do it and GUIDE THEM.
What worked for me is:
What worked for me is:
- "Hi, are you able to see my list of certificates ?" if agent says Yes, proceed to next step;
- "You see that I have a P910 right ?" if agent says Yes, proceed to next step;
- "I would like to convert my certificate to one of the post-merger certificates, can you cancel the P910 cert and reorder the QPxx certificate ?" Now hope that the agent will feel confident enough to follow your guidance.
Sep 7, 2018, 7:27 am
#42
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
It was a 7 night OC7 NC5 cert. I stayed in the same category but I felt the agent could/would let me convert to an NC6 package if I wanted. However NC5 certs are enough for my travel plans so I didn't wanna spend 60K for each NC incremental upgrade
Last edited by MasterGeek; Sep 7, 2018 at 7:36 am
Sep 7, 2018, 8:27 am
#43
Join Date: Aug 2010
Posts: 5
I tried to order a qp91 but instead they ordered a qp89 for 125k each
I believe I figured the corresponding codes for packages in the new system. Please check your emails with subject "new reward order confirmation" to help me complete it.
5-night packages
7-night packages
Other 7-night packages
xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
5-night packages
- OC5 530T/P530 = NC4 QP53 (to be confirmed)
7-night packages
- OC5 830T/P830 = NC4 QP83 (refund value: 45K)
- OC6 870T/P870 = NC4 QP87 (refund value: 75K)
- OC7 910T/P910 = NC5 QP91 (refund value: 105K)
- OC8 950T/P950 = NC5 QP95 (refund value: 135K)
- OC9 990T/P990 = NC6 QP99 (refund value: 165K)
Other 7-night packages
- OC7 P880 = NC5 QP88 (refund value: 135K)
- OC8 P920 = NC5 QP92 (refund value: 165K)
xx0T = initial package;
Pxx0 = partial package;
QPxx = post-merger converted partial package
Sep 7, 2018, 8:35 am
#44
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790