Travel Package General Discussion Thread

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Old Dec 13, 18, 8:25 pm   -   Wikipost
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Legacy to New Travel Package Conversion (effective August 2018)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

The codes for the New Category partial packages are:
5-night packages
  • OC5=530T/P530 is now NC4 QP53
  • OC6=570T/P570 is now NC4 QP53
  • OC7=610T/P610 is now NC5 QP61 (refund value: 45K)
  • OC8=650T/P650 is now NC5 QP61
  • OC9=690T/P690 is now NC6 QP69
7-night packages
  • NC4 QP83 = OC5 830T/P830 (refund value: 45K)
  • NC4 QP87 = OC6 870T/P870 (refund value: 75K)
  • NC5 QP91 = OC7 910T/P910 (refund value: 105K)
  • NC5 QP95 = OC8 950T/P950 (refund value: 135K)
  • NC6 QP99 = OC9 990T/P990 (refund value: 165K)
Other 7-night packages
  • NC5 QP88 = OC7 P880 (refund value: 135K)
  • NC5 QP92 = OC8 P920 (refund value: 165K)
legend:
QPxx = post-merger converted partial package
xx0T = initial package;
Pxx0 = partial package;
************************************************** *******

Remaining Properties

FOURTH ROUND END OF NOVEMBER
  • Westin Properties
  • Le Meriden Properties
  • W Hotels
FIFTH ROUND DECEMBER 11
  • Luxury Collections Properties
  • St. Regis Properties
  • Aloft Properties
  • Element Properties
MARRIOT UK: +44 20 7012 7312
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Old Sep 22, 18, 12:17 am
  #421  
 
Join Date: Dec 2003
Location: LAX
Posts: 8,910
Originally Posted by alc View Post
The Marriott Rewards # on the cert need to match the one on the reservation, hence, you can't. The stay can be for anyone as Marriott officially allow you to use your points to book rewards stay for someone else.
Thanks for clarification. I recall dealing with smth like this a couple years back and it got resolved and i have another reservation i was going to support by so's cert. Time to call to change name on reservation...
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Old Sep 22, 18, 12:32 am
  #422  
 
Join Date: Jun 2016
Posts: 1,387
i booked a Marriott hotel with my TP certificate (prior to Aug 18). And then, today, I called up wanting to change the dates of stay

the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.

is that true?

i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
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Old Sep 22, 18, 12:42 am
  #423  
 
Join Date: Nov 2009
Posts: 369
Originally Posted by gnomey View Post
i booked a Marriott hotel with my TP certificate (prior to Aug 18). And then, today, I called up wanting to change the dates of stay

the agent can create a reservation at the same hotel for me (with the new desired stay dates), but was not able to re-attach the TP certificate to the hotel. he retried by canceling and recreating new reservation, but encounter the same issue of not being able to attach the TP certificate to reservation. he claimed that this issue has existed since Aug 18 for everyone, with no ETA for fixing.

is that true?

i really want to stay at this hotel, but only want to stay if i can use my TP certificate. not willing to do so if it is using my Marriott Rewards points
Not true. I think you need to convert OC to NC first to be able to attach to a reservation post Aug 18.
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Old Sep 22, 18, 1:09 am
  #424  
 
Join Date: Jun 2016
Posts: 1,387
Originally Posted by jrey View Post


Not true. I think you need to convert OC to NC first to be able to attach to a reservation post Aug 18.
I see. And is Marriott supervisor the only person who can do the OC->NC conversion?

Edit: Thank you for your tip - i got it done. Just called the Marriott Platinum Elite line, and the regular CSR took care of the OC->NC conversion for me!
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Last edited by gnomey; Sep 22, 18 at 1:39 am
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Old Sep 22, 18, 4:21 am
  #425  
 
Join Date: Sep 2018
Posts: 69
Originally Posted by gnomey View Post
I see. And is Marriott supervisor the only person who can do the OC->NC conversion?

Edit: Thank you for your tip - i got it done. Just called the Marriott Platinum Elite line, and the regular CSR took care of the OC->NC conversion for me!
Judged by the timestamp of your post and your editing, 30 minutes sound like a pleasantly quick call with Marriott
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Old Sep 22, 18, 8:07 am
  #426  
 
Join Date: Jul 2015
Location: MIA
Posts: 307
Marriott and Starwood began their back end integration. You can currently book points advance reservations and travel packages for select Four Points hotels now. I have only found 2 examples. Four Points LAX and Four Points Toronto. Clicking to the booking screen takes you to the blue Marriott check out screen instead of the purple SPG check out screen.

The tentative integration schedule looks like this:
FIRST ROUND – SEPTEMBER 18
  • Some Four Points by Sheraton
SECOND ROUND – EARLY OCTOBER
  • Remaining Four Points by Sheraton properties
  • Tribute Portfolio properties
THIRD ROUND – END OF OCTOBER
  • Sheraton Properties
FOURTH ROUND – END OF NOVEMBER
  • Westin Properties
  • Le Meriden Properties
  • W Hotels
FIFTH ROUND – DECEMBER 11
  • Luxury Collections Properties
  • St. Regis Properties
  • Aloft Properties
  • Element Properties
Marriott has not confirmed this information with me, it came from elsewhere. They have not denied the information either. They knew this was posting today. The last time I had false information, due to their mistake, they were very quick to tell me.

Full details: https://samchui.com/2018/09/22/spg-i...kage-timeline/

Full Disclosure: I am a writer for SamChui.com
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Old Sep 22, 18, 11:23 am
  #427  
 
Join Date: Sep 2016
Posts: 4
Well, after merging my SPG and Marriott accounts I have now just confirmed with an agent that my 7 night package 1-5 that was attached to a reservation has just disappeared.

What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.

This will be fun...

Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.

2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.

Last edited by IAmKab; Sep 22, 18 at 1:01 pm
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Old Sep 22, 18, 11:40 am
  #428  
 
Join Date: Apr 2016
Posts: 131
Originally Posted by gnomey View Post
I see. And is Marriott supervisor the only person who can do the OC->NC conversion?

Edit: Thank you for your tip - i got it done. Just called the Marriott Platinum Elite line, and the regular CSR took care of the OC->NC conversion for me!
nice! Same category, like your travel package still covered it? I booked a hotel but it went up and Id like to change the dates...
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Old Sep 22, 18, 3:06 pm
  #429  
 
Join Date: Nov 2014
Location: New York
Programs: MPG-Plat. Prem. , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 489
Originally Posted by FrustratedinCA View Post
Highly doubtful. Before the 18th, many reps said upgrades were impossible. Reps were afraid to even touch the certs, some fearing for their jobs if they did. But since the 18th, almost every upgrade DP has been successful. Seems like an internal memo may have gone out, backtracking on the previous rigid TP policies.

Marriott is in serious damage control mode right now. And not just on TPs. They have massive IT issues to deal with. The last thing they need is to create another issue for their IT staff to worry about.
Of all the changes to travel packages, not telling customers what the conversion rates would be and not allowing upgrades is the most foolish. Not allowing refunds, as stated in the current Terms and Conditions but not enforced, and not allowing extensions makes the certificates worth less to customers and reduces the liability of MPG. Not allowing a customer to pay more for what he or she believes is a better product is almost senseless because it annoys customers but provides no real benefit to the company. Although I may not like the choices some companies make, I understand taking actions that hurt customers and benefit the merchant, but I am generally surprised when a company does something that alienates its more loyal customers for no significant benefit.

Although I am happy with the certificates I hold, many others are not. My guess is that a large percentage of those who don't get the award they want will still make 7-night reservations, even if they plan to stay less than that amount. Since the room is taken out of inventory and can't be rented, nobody benefits. If a customer was able to upgrade to a category of hotel that he or she would like to spend 7 nights in, I don't see why that would be a worse option for MPG. Although I believe not allowing category changes with or without extending their expiration is a bad policy, I am not commenting on whether or not certain actions are legally permissible.

It's just a guess, but I believe at some time in the future, category changes will be allowed again.

Last edited by rny321; Sep 22, 18 at 3:29 pm
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Old Sep 22, 18, 7:20 pm
  #430  
 
Join Date: Jun 2016
Posts: 1,387
Originally Posted by Soccerjoshj07 View Post

nice! Same category, like your travel package still covered it? I booked a hotel but it went up and Id like to change the dates...
the old cert was cat 1-5 and new cert equivalent is cat 1-4.
the hotel was cat 5 before Aug 18 and now cat 4.

so all worked out well
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Old Sep 23, 18, 5:42 am
  #431  
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Programs: BA Gold, EY Gold, HH Diamond, IHG Plat, Fairmont Platinum
Posts: 11,180
To be honest I am quite done with Marriott after this. This whole thing has been a mess. I feel better communications would have helped. My friend is not on FT and he is sick of calling up Marriott trying to find out where his 300k is which was sent across from Amex on the 27th of July. Amex are saying it was sent to Marriott who in turn are saying give us a few more days as the systems are still settling.

My Amex points are still pending from the last 2 months.

Why can't Marriott just email their members instead of us finding out stuff from bloggers.
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Old Sep 24, 18, 12:24 am
  #432  
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Join Date: Feb 2005
Location: Valley of the Sun
Programs: AA PLT, SPG PLT, IHG AMB PLT,
Posts: 10,517
Originally Posted by IAmKab View Post
Well, after merging my SPG and Marriott accounts I have now just confirmed with an agent that my 7 night package 1-5 that was attached to a reservation has just disappeared.

What makes it worse is that I had 2 packages both 1-5, one was and still is unused and sitting in my account, so they keep thinking that it is the one I lost.

This will be fun...

Edit:After hanging up and trying again 2 times and about an hour wasted I was able to talk to someone useful who stayed on the line and got a supervisor of some sort to figure it out. The package is there still and attached, but the lower level agent couldn't see it. I got the certificate number now in full incase I need it again. She also converted my old 1-5 into a 1-4. This took another 1H 30M.

2 Hours and 30 minutes to fix a stupid issue that shouldn't exist in the first place.
Well you are lucky to get your accounts merged, I continue to get an error, and of course, I have sent an email... I just hate to lose over a million points.
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Old Sep 24, 18, 2:21 pm
  #433  
 
Join Date: Sep 2018
Posts: 2
Travel Package Upgrade Old Category 6 to New Category 6 90,000 point charge

I called today to try-again on upgrading my travel package. I was able to successfully upgrade my old category 6 certificate to a new category 6 certificate and attach it to a reservation today. The process was pretty seamless and took only five minutes after getting a representative on the phone. I was told that all travel packages will be allowed to be upgraded one time. Good luck.
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Old Sep 24, 18, 3:56 pm
  #434  
 
Join Date: Jan 2011
Location: Charlotte, NC
Programs: Marriott Rewards Since 1992 - Lifetime Platinum Premier
Posts: 38
Originally Posted by Happy View Post
You may want to read the image more carefully. Your math is wrong. The 30K is not a refund because 75K full refund is receivd.
Poster received a NO COST UPGRADE from NC4 to NC5 with the additional 30K credited.

The poster received BOTH the full refund of 75K and an additional positive adjustment, to ADD UP to105K TOTAL VALUE, so s/he can redeem an UPGRADED NC5.

For the 30K refund you understood, it would be a 75K back, and then a redemption of 45K NC4, leaving a 30K refund on the account.

Right now, it is an ADDED 30K to make the redemption of an NC5 at 105K without having to pay for it.

This is the 2nd DP reported that an UK rep has done some goodwill adjustment to allow a NO COST UPGRADE. We do not know if this particular rep misunderstood the policy or being exceedingly generous, because someone has asked for the same treatment 2 days ago but was quickly shot down on - his rep told him he had to pay 30K to upgrade. He opted to downgrade and received 30K refund instead.

Come to think about it, both DPs may come from the same rep who either misunderstood the refund policy / procedure, or just did it as a goodwill. In other words, this is a pure chancy happening that could not be duplicate, Great for the 2 posters who have gotten it but we should not expect this is the policy.
My post was based directly from the information posted by Marriott on Flyertalk: Travel Packages Update as well as my own personal experience doing just what this describes. I downgraded 4 'old' Category 6 accommodation certificates from travel packages redeemed before 8/18/18. I now have 4 'new' Category 5 accommodation certificates in my MR account and 60k MRPs have also been deposited. (Note - my travel packages were 5 night, hence the 15k MRP refund. If they had been 7 night the refund would have been the full 30k MRPs per package announced by Marriott).

Speaking only for myself, I received exactly what Marriott announced (but only after exhaustive effort involving multiple hours and several phone calls). YMMV.
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Old Sep 24, 18, 4:10 pm
  #435  
 
Join Date: Jan 2011
Location: Charlotte, NC
Programs: Marriott Rewards Since 1992 - Lifetime Platinum Premier
Posts: 38
Originally Posted by trey View Post
Has anyone had success getting an extension of the 1 year deadline to use the travel package?
When I downgraded my pre-8/18/18 packages, I was given a new expiration date of 12/31/19 (amounting to about an extra 6 months from the previous expiration date of the original package - July of 2019).
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