Birthday elite night credit post merger
Sep 3, 2018, 4:24 pm
#3
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I clicked on "Claim Your Gift" and claimed my gift.
It's now September. The elite night still has not posted.
Clicking "Claim Your Gift" again produces this: "Our records show that you've already received an Elite night credit for your birthday this year. Please keep in mind it may take up to 48 hours to credit your account with an Elite night credit."
I've emailed to Marriott twice. Both of my inquiries were ignored (except for the initial auto-response).
Marriott needs to get its act together.
Sep 3, 2018, 9:07 pm
#5
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
I didn't get one this year (Aug 27) so may either be lost in the merger, or done away with. I'll wait until things calm down and ask about that the same time I ask about my 11 SPG nights that didn't move over.
Sep 4, 2018, 7:48 am
#9
Join Date: Jun 2008
Location: Chicago
Programs: United GS MM, Hilton LT Diamond, Hyatt Globalist, Marriott Ambassador
Posts: 229
I received email from Marriott on my birthday in July: "HAPPY BIRTHDAY, HORACE! Here's to you, and a new year of rewarding moments! Celebrate your special day with an Elite night credit – it's on us."
I clicked on "Claim Your Gift" and claimed my gift.
It's now September. The elite night still has not posted.
Clicking "Claim Your Gift" again produces this: "Our records show that you've already received an Elite night credit for your birthday this year. Please keep in mind it may take up to 48 hours to credit your account with an Elite night credit."
I've emailed to Marriott twice. Both of my inquiries were ignored (except for the initial auto-response).
Marriott needs to get its act together.
I clicked on "Claim Your Gift" and claimed my gift.
It's now September. The elite night still has not posted.
Clicking "Claim Your Gift" again produces this: "Our records show that you've already received an Elite night credit for your birthday this year. Please keep in mind it may take up to 48 hours to credit your account with an Elite night credit."
I've emailed to Marriott twice. Both of my inquiries were ignored (except for the initial auto-response).
Marriott needs to get its act together.
Sep 4, 2018, 7:59 am
#10
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 245
I am in the same boat. I received an email before August 18 and I claimed my gift.
But the night has not posted.
But, if so many people are affected, maybe they are aware of the problem and are working on it?
Wishful thinking?
But the night has not posted.
But, if so many people are affected, maybe they are aware of the problem and are working on it?
Wishful thinking?
Sep 4, 2018, 10:50 am
#11
Join Date: Oct 2017
Posts: 110
Another dp of birthday night click on 8/14 pre-merger. Still haven't seen the night credit but I haven't taken any action to remedy the situation. I figured it's just merger hiccups so I was letting things settle more before asking about it.
Sep 4, 2018, 11:41 am
#12
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,240
Same here - they have my birthdate info and I opted into emails, but never got a birthday credit even pre-merger. Never knew why. (I'll need to wait until 2019 to see if I get one post-merger!)
Sep 4, 2018, 12:19 pm
#13
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
The strange thing is that the birthday elite night has worked in past years, so it's not as if this is a new benefit that requires new functionality in the system.
I would not have been upset if Marriott had simply chosen to stop this benefit — just as rollover nights are a thing of the past. But if Marriott sends the invitation, then it should work.
If Marriott wants to make a bad impression, this is a way to do it.
Sep 4, 2018, 1:45 pm
#14
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I have never followed up though as being LTP for quite a while, I really didn't care if they gave it to me or not.
Sep 6, 2018, 10:13 am
#15
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
For what it is worth,
https://twitter.com/Marriott
The birthday elite nights are not gone, the timing of our merger may have caused a slight delay in the processing of these nights to the accounts.
https://twitter.com/Marriott