Birthday elite night credit post merger

Reply

Old Oct 28, 18, 7:55 am
  #31  
 
Join Date: Oct 2018
Posts: 2
anyone have a screenshot of the latest birthday email?
jbiz123 is offline  
Reply With Quote
Old Oct 30, 18, 11:06 am
  #32  
 
Join Date: Dec 2006
Location: SJC
Programs: MPG LTPP, AmEx Plat, National EE, WN ALP, CLEAR
Posts: 3,216
So this week I got an E-mail: "Kenneth, A Birthday Gift for You". I click on "Claim Your Gift" and it errors out: "Sorry, an error occurred. The likely reason for this error is that you do not have a birthday in your Marriott Rewards® Personal Profile." So I click on the link in the error message, and of course there's a birthday in there.

Sent an E-mail via "Contact Us", let's see what happens. It's amazing this IT integration still isn't complete!
kennycrudup is offline  
Reply With Quote
Old Oct 30, 18, 11:08 am
  #33  
 
Join Date: Dec 2006
Location: SJC
Programs: MPG LTPP, AmEx Plat, National EE, WN ALP, CLEAR
Posts: 3,216
Originally Posted by jbiz123 View Post
anyone have a screenshot of the latest birthday email?
Attached Images  
kennycrudup is offline  
Reply With Quote
Old Oct 30, 18, 12:37 pm
  #34  
 
Join Date: Aug 2012
Location: HOU
Programs: AA EXP | Marriott Bonvoy Titanium
Posts: 3,731
I received one in 2017, but not this year.. hmmm
Antarius is offline  
Reply With Quote
Old Oct 30, 18, 1:23 pm
  #35  
 
Join Date: Dec 2006
Location: SJC
Programs: MPG LTPP, AmEx Plat, National EE, WN ALP, CLEAR
Posts: 3,216
Originally Posted by kennycrudup View Post
Sent an E-mail via "Contact Us", let's see what happens.
Huh. Barely two hours later:
Thank you for contacting Marriott Customer Care general inquiries. I verified your account and everything seems to be in order. It would look like the link was not functioning properly. I've since gone ahead and applied the Elite Birthday night to your account. It should appear momentarily.
kennycrudup is offline  
Reply With Quote
Old Nov 1, 18, 2:57 am
  #36  
 
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Platinum
Posts: 724
Originally Posted by flandery View Post
Was there a delay in the night posting? It's been more than a couple weeks since I clicked the link in the mail, and the night has yet to post.
I got the email for my birthday this week. Clicked link and said it had been already applied but a few days later its still not there. Not sure how long I should wait before contacting customer services.
nequine is offline  
Reply With Quote
Old Nov 3, 18, 11:33 pm
  #37  
 
Join Date: Oct 2002
Location: Houston
Programs: TK *Gold; WN Alist;AS MVPGold; NEXUS;Hyatt Globalist;Marriott PLTPrem, UA 1.56MM (fmr UA1K)
Posts: 5,734
Originally Posted by asot550 View Post
Another dp of birthday night click on 8/14 pre-merger. Still haven't seen the night credit but I haven't taken any action to remedy the situation. I figured it's just merger hiccups so I was letting things settle more before asking about it.
Anyone else still waiting for their birthday night who chose that pre-merger? Mine was mid-August just before the merger and still waiting.....
Segments likes this.
Renard is offline  
Reply With Quote
Old Nov 3, 18, 11:40 pm
  #38  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Platinum Premier
Posts: 1,353
Originally Posted by Renard View Post


Anyone else still waiting for their birthday night who chose that pre-merger? Mine was mid-August just before the merger and still waiting.....


Previously in thread, I noted that I accepted the birthday Elite night in in July 2018, but it never posted.

This past Friday, at the end of a call to Member Services about something else, I mentioned the missing birthday night. The agent said he would fix it. While on still on the phone, he assured me that my Elite nights had increased by one, and he could see it — but I might have to wait two hours to see it.

Four hours later, the count still had not incremented.

But that night, Marriott's iPhone app showed the updated, correct count — and the next morning, so did the website.

Yay! Fixed by an agent who knew what to do.
Horace is offline  
Reply With Quote
Old Nov 5, 18, 2:17 pm
  #39  
 
Join Date: Nov 2010
Location: SAN
Programs: DL DM, DL 1.2 MM , Hilton Diamond, Marriott Platinum, Total Rewards Diamond
Posts: 730
Originally Posted by Renard View Post


Anyone else still waiting for their birthday night who chose that pre-merger? Mine was mid-August just before the merger and still waiting.....
Mine was just after the cutover (late August) so didn't even get an email. Once I noticed people were starting to get the emails again last week I sent off a note to customer support. I'll post if it ever gets a response.
Seabilly is offline  
Reply With Quote
Old Nov 6, 18, 1:45 pm
  #40  
 
Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Gold, United Premier Silver, Connect Miles Plat, Marriott Plat,
Posts: 463
My birthday was in July. Got email but link didn't work (the credit never posted). Wrote CS and a few weeks ago I got the 30,000 points one night certificate. I'm in no mans land in terms of thresholds so will save it for use in early 2019.
Milkman is offline  
Reply With Quote
Old Nov 6, 18, 3:02 pm
  #41  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Platinum Premier
Posts: 1,353
Originally Posted by Milkman View Post
My birthday was in July. Got email but link didn't work (the credit never posted). Wrote CS and a few weeks ago I got the 30,000 points one night certificate. I'm in no mans land in terms of thresholds so will save it for use in early 2019.
For your birthday, Marriott gave you an e-certificate good for one hotel night up to 30,000 points?

Wow.

Usually, it's just one Elite night credit.
Horace is offline  
Reply With Quote
Old Nov 6, 18, 5:28 pm
  #42  
 
Join Date: Jul 2015
Posts: 161
Could anyone post the URL of the page linked from the birthday gift night mailing?
thomasito is offline  
Reply With Quote
Old Nov 6, 18, 5:33 pm
  #43  
 
Join Date: Dec 2006
Location: SJC
Programs: MPG LTPP, AmEx Plat, National EE, WN ALP, CLEAR
Posts: 3,216
It's personalized. FWIW, though, mine began with: "http://email-marriott.com/T..."
RogerD408 likes this.
kennycrudup is offline  
Reply With Quote
Old Dec 13, 18, 3:18 pm
  #44  
FlyerTalk Evangelist
 
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; Starriott LT Plat; IHG Plat,
Posts: 12,881
Sometime in the last day or two, my night count went up by one, and under Bonus Nights, it now shows:
Promotional: 1

No line item under activity, but I can only assume this is my birthday night. My birthday was about 8 weeks ago.
swag is offline  
Reply With Quote
Old Dec 13, 18, 4:06 pm
  #45  
 
Join Date: Sep 2008
Location: Marin County
Programs: None - previously UA
Posts: 2,427
Originally Posted by swag View Post
Sometime in the last day or two, my night count went up by one, and under Bonus Nights, it now shows:
Promotional: 1

No line item under activity, but I can only assume this is my birthday night. My birthday was about 8 weeks ago.
Still nothing for me. Did you email/phone/etc or was this just automatic?
escapefromphl is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description: