Qualifying for 2019 Platinum in 2018 by [25 SPG property] stays
Nov 2, 2018, 10:48 pm
#166
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,601
Wow, So I emailed my SPG Ambassador to confirm that I qualified for Platinum based on my 25th SPG stay that I just completed last week. Her response was that they are no longer counting stays against platinum status as of aug 2018 and I would need to get 50 nights by 12/31 to qualify for Platinum. She is wrong, right? And to think you would get correct information from an Ambassador!
Nov 3, 2018, 7:09 am
#167
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If your status is based upon legacy rules then the January sweep should catch that. It seems as of August 18 only the new rules are being applied. You might get some traction if you contact MPG and make your case, but many CSRs are unable/unwilling to push changes through their system.
Nov 3, 2018, 7:14 am
#168
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Wow, So I emailed my SPG Ambassador to confirm that I qualified for Platinum based on my 25th SPG stay that I just completed last week. Her response was that they are no longer counting stays against platinum status as of aug 2018 and I would need to get 50 nights by 12/31 to qualify for Platinum. She is wrong, right? And to think you would get correct information from an Ambassador!
Nov 3, 2018, 3:21 pm
#169
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
If your status is based upon legacy rules then the January sweep should catch that. It seems as of August 18 only the new rules are being applied. You might get some traction if you contact MPG and make your case, but many CSRs are unable/unwilling to push changes through their system.
The check in person today noted that there have been tons of ongoing IT issues.
Nov 6, 2018, 9:35 pm
#170
Join Date: Nov 2015
Posts: 16
Just finished my 25th stay in SPG legacy properties. Already knowing they have tons of IT issues going on, and I have 2 stay under this year's Double Stay and Points program. Email them to see what they will reply, after one day and I received following:
Seems at least I have strong evidence to argue with Marriott next year.. 
Please note, once you meet the SPG Platinum qualification for 2019, 25 stays at SPG Legacy properties in 2018, you will not be receiving a Platinum re qualification email. Instead in early 2019 you will see your expiration date will change to 2020.
My records indicate you currently have 25 stays at SPG Legacy properties. Congratulations.
My records indicate you currently have 25 stays at SPG Legacy properties. Congratulations.
Nov 7, 2018, 7:23 am
#171
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Just finished my 25th stay in SPG legacy properties. Already knowing they have tons of IT issues going on, and I have 2 stay under this year's Double Stay and Points program. Email them to see what they will reply, after one day and I received following:
Seems at least I have strong evidence to argue with Marriott next year..
Seems at least I have strong evidence to argue with Marriott next year..
Nov 8, 2018, 5:52 pm
#172
Join Date: Nov 2015
Posts: 16
You've got a lot more than many have been reporting. But yes, all legacy status changes are expected to appear sometime in January when they sweep the accounts. Does not appear to be any coding done in the current system to address legacy rules, and sorta makes since for the short time they would be in effect.
Finger crossed now..
Nov 9, 2018, 7:13 am
#173
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Excuse me, I see some guys in white coats headed this way, gotta go!
Nov 9, 2018, 3:42 pm
#174
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
I've completed 23 stays prior to the Aug. 2018 merger and have since completed 2 further stays at a legacy SPG property. I've emailed 2 times and made calls to SPG/MR CSR and I was given a case number. I showed them the screenshot of my 23 stays prior to the merger (and I also have an e-statement from SPG) and then from my account I have 2 further legacy SPG stays. No replies, nada, zilch - either via phone or e-mail for a month now! This is abysmal!
Nov 10, 2018, 7:41 am
#175
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I've completed 23 stays prior to the Aug. 2018 merger and have since completed 2 further stays at a legacy SPG property. I've emailed 2 times and made calls to SPG/MR CSR and I was given a case number. I showed them the screenshot of my 23 stays prior to the merger (and I also have an e-statement from SPG) and then from my account I have 2 further legacy SPG stays. No replies, nada, zilch - either via phone or e-mail for a month now! This is abysmal!
Nov 10, 2018, 7:50 am
#176
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
All legacy qualifications appear to have been put off until after the promised sweep in January. Hold onto all your documentation incase they fail to deliver then. Although frustrating, I can see where they have decided to not add the programing for legacy rules into the current system. There were many missteps with the merger and I'm sure they are paying the price now with all the complaints.
Of course, my Ambassador hasn't yet reached out to make contact, so...
Nov 10, 2018, 9:48 am
#177
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
Nov 10, 2018, 10:06 am
#178
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, no one is winning with this event. We are seeing reduced service levels and they are losing bookings with members going elsewhere. Just keep in mind FT is a very small part of the total population and we may be more likely to muscle through these issues and others may not even be aware they exist! It's a same there isn't a metric that captures the true lost revenue but only the net change. If they knew what it was really costing them I'd expect a lot more effort would be mustered.
Nov 15, 2018, 3:29 am
#179
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Having read all the recent posts from the last month, I'm still none the wiser as to whether the double stays under the Select promo will actually count.
I have 3 SPG legacy stays remaining for this year and the last one (in December) is basically a mattress run to try and get the Platinum status renewed - it will count as the 25th stay if my SPG 2x stay credits are recognised but only the 19th if they aren't.
So it seems I will simply have to wait until this final stay and then get on to CS and push for recognition and hope that I'll finally get it during the sweep. Not exactly encouraging, but it seems like all I can do for now is cross my fingers.
I have 3 SPG legacy stays remaining for this year and the last one (in December) is basically a mattress run to try and get the Platinum status renewed - it will count as the 25th stay if my SPG 2x stay credits are recognised but only the 19th if they aren't.
So it seems I will simply have to wait until this final stay and then get on to CS and push for recognition and hope that I'll finally get it during the sweep. Not exactly encouraging, but it seems like all I can do for now is cross my fingers.
Nov 15, 2018, 8:21 am
#180
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
Having read all the recent posts from the last month, I'm still none the wiser as to whether the double stays under the Select promo will actually count.
I have 3 SPG legacy stays remaining for this year and the last one (in December) is basically a mattress run to try and get the Platinum status renewed - it will count as the 25th stay if my SPG 2x stay credits are recognised but only the 19th if they aren't.
So it seems I will simply have to wait until this final stay and then get on to CS and push for recognition and hope that I'll finally get it during the sweep. Not exactly encouraging, but it seems like all I can do for now is cross my fingers.
I have 3 SPG legacy stays remaining for this year and the last one (in December) is basically a mattress run to try and get the Platinum status renewed - it will count as the 25th stay if my SPG 2x stay credits are recognised but only the 19th if they aren't.
So it seems I will simply have to wait until this final stay and then get on to CS and push for recognition and hope that I'll finally get it during the sweep. Not exactly encouraging, but it seems like all I can do for now is cross my fingers.
My Ambassador still hasn't reached out to me, but that's a story for the ...... Ambassador experiences thread
Fingers crossed for you!
Last edited by HollyGlen; Nov 15, 2018 at 8:28 am Reason: Late night