Qualifying for 2019 Platinum in 2018 by [25 SPG property] stays
Oct 9, 2018, 11:45 am
#121
Join Date: Sep 2010
Location: SAN
Programs: DL Diamond 1MM, AS MVP, SW ALP and CP, b6 Mosaic, UA Silver, Hyatt Glob, Marriott LT Gold
Posts: 223
Is it possible to determine Starwood stays?
I have tried a half dozen times to get a response from support, but it is impossible--as we know the merger is a disaster. Is there any way to determine how many stays you have outside of counting them up? I believe there is a discrepancy between the number of stays that I have and that are in my legacy Starwood account (I know I should have kept a spreadsheet). I have sent a variation of this message several times, receiving a response similar to the one posted below each time:
And the response:
I understand that I am able to qualify for Platinum status with 25 STAYS at Starwood properties this year. How many STAYS do I have this year, including the 4 that I got with my American Express cards?
To be clear, I am asking about STAYS. I have not had any success determining this number despite multiple attempts. I have been told about nights, but I do not care about nights, I care about STAYS.
To be clear, I am asking about STAYS. I have not had any success determining this number despite multiple attempts. I have been told about nights, but I do not care about nights, I care about STAYS.
The number of nights you stay in a year determines your elite level. Currently, I show you are listed as Platinum Premier Elite. You have had stayed 23 nights in 2018 and have received 10 bonus nights from your credit card, so your total is 33 nights.
If Marriott Rewards only tracked stays, rather than nights, you might only be considered a basic member.
If Marriott Rewards only tracked stays, rather than nights, you might only be considered a basic member.
Oct 9, 2018, 2:02 pm
#122
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
25 stays is not that hard to calculate manually.
As you say, you aren't going to get any sense out of Marriott, who aren't tracking stays any more.
As you say, you aren't going to get any sense out of Marriott, who aren't tracking stays any more.
Oct 9, 2018, 6:37 pm
#123
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Oct 9, 2018, 9:16 pm
#124
Join Date: Mar 2011
Programs: Marriott Titanium, GHA Titanium, HHonors Diamond, Platinum IHG, Marco Polo Gold
Posts: 27
I also had exactly the same problem. Send emails out at least 5 times to Marriott and none of the reply from them were relevant to my question asked. I also need Marriott to confirm we can still re-qualify based on 25 legacy stays and I know my exact stay counts but I just need them to give me a reassurance at the very least that the their numbers are matched to mine.
Oct 10, 2018, 12:44 am
#125
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
There's some talk of a year-end sweep for a few different things, but with SPG stay-based status, be prepared to fight for your status in early 2019 with manual calculations of your 25+ SPG-only stays.
Oct 10, 2018, 6:29 am
#127
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Don't get me wrong, I harbor no illusions on this. I'm lucky enough that it won't be an issue for me either way, but I'm definitely prepared to see some venom in these parts when this gets botched.
Oct 10, 2018, 7:26 am
#128
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Since there is no need for reporting legacy stays/nights in the new program, they have chosen to not do it for the remainder of this year. Theory is they have, or will have, a process to sweep the accounts in January to determine if any status changes are needed. We are responsible for making sure this is done correctly without any assistance from MPG. As was advised prior to the merger, taking screenshots of your account status was very important so you have a base to start from. Many of us saw errors when they executed the merger. Some saw errors when they combined accounts. Some saw errors when they processed updates that weren't needed. We have 2.5 months to work up the numbers. Pull up your account info and count the stays/nights to confirm your account is correct. I have no expectation they will be able/willing to make corrections later.
Oct 10, 2018, 8:31 am
#129
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
Ok. Assuming for a moment they DO honor the SPG stays commitment, will they honor double stay/double nights promo from earlier in the year when it comes to legacy SPG property stay count? My account still counts the nights as double, I’m not terribly confident it will count stays as double.
Oct 10, 2018, 9:06 am
#130
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Ok. Assuming for a moment they DO honor the SPG stays commitment, will they honor double stay/double nights promo from earlier in the year when it comes to legacy SPG property stay count? My account still counts the nights as double, I’m not terribly confident it will count stays as double.
Oct 10, 2018, 12:12 pm
#131
Join Date: Sep 2010
Location: SAN
Programs: DL Diamond 1MM, AS MVP, SW ALP and CP, b6 Mosaic, UA Silver, Hyatt Glob, Marriott LT Gold
Posts: 223
Thanks everyone. Kicking myself for not taking screenshots--I do think stays did not transfer over and going through my email for folios and reservation confirmations is a pain, but one I guess I deserve as I know better.
Oct 10, 2018, 1:07 pm
#132
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 10, 2018, 1:30 pm
#133
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
Assuming your account was transferred correctly, you should be able to log in and check your activity for the year and count your stays. As pointed below, counting 25 stays shouldn't be that difficult. The problem would be if some of your stays were somehow dropped in the IT transition itself.
Oct 10, 2018, 3:00 pm
#134
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
We looking into this, but I've seen several posters say that their YTD nights are correct and reflect the SPG Double Stay/Nights offer. If that is the case, then it seems plausible that the stays are going to count as well for legacy SPG qualification criteria.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 10, 2018, 3:19 pm
#135
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If there was, I would have posted one. Promise.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]