Warning - do not cancel SPG points bookings yet
Sep 12, 2018, 3:47 pm
#106
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Received 535K points refund today for my upcoming Sept 27 stay of 5 nights in a junior suite at the StR Florence and Sept 29 stay of 3 nights in an entry level room at the StR Florence.
An incredible deal.
An incredible deal.
Sep 12, 2018, 7:31 pm
#107
Join Date: Mar 2005
Posts: 134
Tweeted @spgassist How can I get the difference in points refunded for reservation at a property that now costs less points? I can't cancel and rebook because there is no points availability.
They asked me to DM reservation and account info. Points refunded in about 6 hours.
Note: I tried this same thing 3 times previously unsuccessfully, so try, try again.
They asked me to DM reservation and account info. Points refunded in about 6 hours.
Note: I tried this same thing 3 times previously unsuccessfully, so try, try again.
Sep 14, 2018, 9:32 am
#108
Join Date: Nov 2006
Location: LAX
Posts: 2,851
Canceling Aloft hotel for point refund
I booked a 5 night Aloft hotel in late August 2018 during the transition . Points have already been deducted when I booked online. If I cancel the Aloft (was SPG hotel) online, will my points be deposited in my account or is it best to call and ask customer service?
Sep 16, 2018, 9:15 am
#109
Join Date: Aug 2018
Programs: Marriott, Hilton, IHG, Best Western, Air Canada, Westjet
Posts: 3
Points back at last
I was told minutes ago that there is no ETA for the points from my cancelled Westin Fort Lauderdale Beach Resort to be back in my Marriott Rewards account. Previously I was told 7 to 10 day from cancellation. Before the "merger" it took minutes for points to be returned.
It looks like they have no clue when things will be fixed!
It looks like they have no clue when things will be fixed!
The agent who managed to get the points "back" said that he had to use new functionality that had just become available. So maybe things will be better in the future..
Sep 16, 2018, 9:55 am
#111
Join Date: Aug 2018
Programs: Marriott, Hilton, IHG, Best Western, Air Canada, Westjet
Posts: 3
My points refund experience was far from automatic and was much less than satisfactory. After almost 3 weeks, it took manual intervention from an agent who really knew what they we doing to reclaim the points. Hopefully things are happening automatically now and work continues on the system so that refunds work like they did in the past (when points were back in accounts in minutes).
Sep 16, 2018, 11:31 am
#112
Join Date: Dec 2010
Posts: 495
Tweeted @spgassist How can I get the difference in points refunded for reservation at a property that now costs less points? I can't cancel and rebook because there is no points availability.
They asked me to DM reservation and account info. Points refunded in about 6 hours.
Note: I tried this same thing 3 times previously unsuccessfully, so try, try again.
They asked me to DM reservation and account info. Points refunded in about 6 hours.
Note: I tried this same thing 3 times previously unsuccessfully, so try, try again.
Sep 16, 2018, 12:25 pm
#113
Join Date: Sep 2004
Location: Leesburg, VA
Programs: UA MP (DH is MM 1K, so yeah! so am I!), SPG Platinum/LTG, Marriott Platinum Premier/LT Platinum
Posts: 163
Sep 16, 2018, 2:32 pm
#114
Join Date: Dec 2010
Posts: 495
Tweeted @spgassist with refund request for Gritti Palace for later this week. Calls didn’t help. But one dm worked and points were refunded immediately. I don’t think they reissued the award as there was no award availability. And the SNAs applies are still attach3d to the reservation (same #).
Sep 16, 2018, 3:42 pm
#115
Join Date: Dec 2007
Location: Canada
Posts: 1,507
After several calls I have some stays posted with my points being added and the additional nights being added. There is nothing showing though in both of my accounts - SPG & MAR when I open up the account activity area. No information for these recent stays. Is this something I should be concerned about?
Sep 16, 2018, 6:31 pm
#116
Join Date: Sep 2004
Location: Leesburg, VA
Programs: UA MP (DH is MM 1K, so yeah! so am I!), SPG Platinum/LTG, Marriott Platinum Premier/LT Platinum
Posts: 163
Sep 17, 2018, 3:57 am
#117
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
DP: I cancelled a reservation last night that had been made back in June for 10K SPG pts. 30K Marriott points were returned into my account instantaneously.
Sep 17, 2018, 5:52 am
#118
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,392
Wish I had the same success. I cancelled a reservation made on my old Marriott account over the weekend. No points have been redeposited.
Sep 17, 2018, 10:48 am
#119
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,977
that's strange. Marriott reservations were not affected by this, just SPG bookings. I have cancelled Marriott bookings and points came back no problem.
Sep 17, 2018, 12:07 pm
#120
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Can say all Marriott old reservations returned points rather quickly if not promptly. The balance reflects the refund though the activities took sometime to update online, from a few hours to overnight. But I have not had a single Marriott reservation does not refund the points automatically.